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Added 27 mins ago
SG
Associate Design Strategist
Superior Glove
Acton, ON
- Full-time
You are an experienced designer and project manager who can partner with the Design Strategist, Team Lead to develop multi-channel marketing design concepts and lead complex creative work…
Added 27 mins ago
Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 2 hours ago
RT
Principal Adviser Remuneration Strategy
Rio Tinto
Montreal, QC
- Full-time
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Added 3 hours ago
NB
Senior AI Developer
National Bank of Canada
Montreal, QC
- Full-time
Within Wealth Management and Capital Markets, you’ll be part of a multidisciplinary team responsible for strategic digital platforms and will report to the Senior Manager, Asset Management.…
Added 3 hours ago
NB
Site Reliability Engineer
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Montreal, QC
- Full-time
…continuously improve processes.Within the IT Delivery, Wealth Management sector, you are part of a large team and report directly to the Senior Manager. Our team stands out for its…
Added 9 hours ago
1
Senior Paid Media Analyst
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- $80,000 to $95,000 CAD / year
- Full-time
Reports To: Senior Director, Digital Marketing & Platforms
Added 9 hours ago
K
Senior Product Manager (8 Month Contract)
Knix
Toronto, ON
- Contract
We're on the hunt for a Senior Product Manager who will be responsible for the strategic planning and implementation of a digital roadmap to support Knix. You will use data, company…
Added 9 hours ago
S
Mechanical Program Manager
SCIEX
Vaughan, ON
- $110,000 to $123,000 CAD / year
- Full-time
This position reports to the Mechanical Hardware Design (MHD) Senior Manager within the R&D Department located in Concord, Ontario, Canada and will be an on-site role.
Added 9 hours ago
B
Senior Manager, Transaction Tax Services
BDO
Calgary, AB
- Full-time
We are currently looking to hire a Senior Manager to be part of our growing Transaction Tax Services team. This is a net new role and you will be involved in assisting clients with…
Added 10 hours ago
O
Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing…
Added 12 hours ago
M
Customer and Partner Engagement Manager
Microsoft
Goodwood, ON
- Full-time
Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience
Added 12 hours ago
M
RQ11817 - Project Manager/Leader - Senior
Maarut
Toronto, ON
- Contract
You can evaluate and define project management requirements
Added 13 hours ago
TO
Engineering Manager
Town of Pelham
Fonthill, ON
- Full-time
Prepare reports, presentations, recommendations, and technical briefings for senior management and Town Council and sit on various committees, as required
Added 13 hours ago
CC
Specialist, Manufacturing Procurement
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…strategic thinking. This position reports directly into the Senior Manager, Manufacturing…
Added 13 hours ago
C
Staff Program Manager, Marketing Enablement
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Communication and influence: You can explain a technical decision to a non-technical stakeholder and a program outcome to an engineer. You earn trust quickly with both individual…
Added 14 hours ago
D
Senior System Engineer
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Concord, ON
- Full-time
The Senior Systems Engineer is a customer-focused role responsible for to helping us design, characterize and verify key technologies on world-class mass spectrometers. In this capacity,…
Added 14 hours ago
CC
Senior Manager, Engineering
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Toronto, ON · Greater Toronto Area, Canada
- $136,000 to $195,000 CAD / year
- Full-time
A global manufacturing organization is seeking an experienced Senior Manager - Engineering Manager to lead technical engineering activities, customer-facing initiatives, and program…
Added 14 hours ago
Assistant Manager, Asset Servicing - Corporate Actions (12-Month Contract GWO)
Scotiabank
Toronto, ON
…strategies, objectives, and operational priorities. The Assistant Manager is responsible for the accurate and timely processing of corporate action events within one or more assigned…
Added 15 hours ago
M
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Sainte-Anne-de-Bellevue, QC
- Full-time
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Added 15 hours ago
JT
Technical Program Manager
Jobility Talent Solutions
Toronto, ON
- Contract
We are looking for a Technical Program Manager who combines strong program management fundamentals with hands-on fluency in Agile delivery and cloud technology, and who is excited to apply…
Added 15 hours ago
O
Senior Digital Strategy and Growth Manager
Okta
Toronto, ON
- $140,000 to $192,000 CAD / year
- Full-time
As a Senior Digital Growth & Personalization Manager, you'll be the strategic advisor and thought partner to our Digital Strategy team - helping define what to test, why it matters, and…
Added 15 hours ago
D
Manager, DT&PMI , Operational Due Diligence
Deloitte
Toronto, ON
- Full-time
As a Manager, you will work with clients across all industry sectors primarily during the pre-deal diligence stage within the M&A deal lifecycle, providing services including: operational…
Added 15 hours ago
CC
Project Manager (Fixed-Term 12 months)
Coast Capital
Surrey, BC
- Contract
…progress to the team, project sponsor, steering committee, senior management and stakeholders as…
Added 15 hours ago
S
Senior System Engineer
SCIEX
Vaughan, ON
- Full-time
The Senior Systems Engineer is a customer-focused role responsible for to helping us design, characterize and verify key technologies on world-class mass spectrometers. In this capacity,…
Added 15 hours ago
K
PRODUCT MANAGER
Kablamo
Toronto, ON
- Full-time
Stay alert to emerging security threats, escalate them to the Risk Manager and Senior Leadership Team, and contribute to the continuous improvement of our security practices.

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage and grow national commercial accounts by building trusted client relationships, retaining business, expanding service adoption, and owning contract, fee, and volume forecasting. Track account performance and SLAs, deliver data-informed business reviews, and coordinate internal teams to resolve issues and improve customer outcomes.

Requirements

Requires at least five years of experience in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates should have experience supporting major corporate or commercial clients, managing operational delivery and cross-functional projects, and resolving complex account issues; automotive remarketing, wholesale auctions, or fleet logistics experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Operational Execution
Cross-Functional Leadership
Data Analytics
Revenue Growth
Solution Selling
Portfolio Expansion
KPI Management
Executive Reporting
SLA Management
Issue Resolution
Contract Negotiation
Volume Forecasting

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Fleet Logistics
Digital Marketplace
E-Commerce
B2B SaaS
Client Onboarding
Service Level Agreements
Retention Management
Account Delivery
Customer Journey Mapping
Cross-Functional Workflows
Sales Operations
Operational KPIs
Performance Dashboards
Business Reviews
Inventory Pipelines
Conversion Rates
Revenue Expansion
Upselling
Cross-Selling
Solution Selling
Contract Management
Fee Negotiation
Volume Forecasting
Data-Driven Insights
Executive Reporting

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