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Added 25 mins ago
LA
Senior Project Engineering Manager - Power Generation
LVI Associates
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is seeking a Senior Project Engineering Manager to lead the execution of complex power generation projects across engineering and EPC delivery programs. This individual will…
Added 41 mins ago
AC
Manager, Assurance and Accounting
ACCA Careers
London, ON
- Full-time
Deliver industry and technical expertise in audit and assurance through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 55 mins ago
D
Business Development Manager | Toronto
Digicast
Toronto, ON
- Full-time
Collaborate closely with Producers, Project Managers, and Technical Directors to design tailored technical and production solutions aligned with client expectations.
Added 2 hours ago
CH
Program Assistant
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…plays an integral role in supporting the planning, delivery, and day-to-day coordination of the Physician Experience portfolio. Working as part of a collaborative team, the PA provides…
Added 6 hours ago
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SENIOR COMMERCIAL ACCOUNT MANAGER - Kelowna
BDC
Kelowna, BC
- Full-time
Develop and execute a structured action plan aligned with the Business Centre’s objectives to drive portfolio growth, client retention, and acquisition of new self‑sourced business…
Added 9 hours ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Winnipeg, MB
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 9 hours ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Moncton, NB
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 9 hours ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Halifax, NS
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 9 hours ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Quebec, QC
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 9 hours ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Toronto, ON
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 9 hours ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Montreal, QC
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 9 hours ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Vancouver, BC
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 9 hours ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Calgary, AB
- Full-time
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…
Added 9 hours ago
H
Specialist – Project Planning & Integration
Hays
Sudbury, ON
- $110,000 to $125,000 CAD / year
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada . The role is responsible for planning and scheduling across multiple studies and projects, ensuring the…
Added 10 hours ago
H
Senior Account Manager
helloDarwin
Montreal, QC
- Full-time
We're looking for a Senior Account Manager to take charge of a portfolio of active clients. The role is built around the client relationship: understanding each company's business…
Added 12 hours ago
KC
Manager / Senior Manager, Restructuring & Turnaround
KPMG Canada
Quebec, QC
- Full-time
Deal Advisory's Restructuring & Turnaround group helps companies that facing economic challenges and uncertainty as a result of a variety of reasons including business underperformance, an…
Added 13 hours ago
SH
Sales and Events Coordinator | Contract | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Contract
…expected to be self-motivated, organized, accurate, efficient, and able to multi-task and meet stringent deadlines. The Sales Executive works as the department’s key Coordinator, taking…
Added 14 hours ago
B
Operational Readiness Manager
BGIS
Markham, ON
- Full-time
The Operational Readiness Manager manages a team of resources to deliver relocation, furniture installation and furniture decommissioning services for our client. They support the planning…
Added 14 hours ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Toronto, ON
- $136,600 to $225,925 USD / year
- Full-time
This is a strategic leadership role focused on staff development, team performance, and workforce planning. The Department Manager is responsible for supporting and advancing employee…
Added 14 hours ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Calgary, AB
- $136,600 to $225,925 USD / year
- Full-time
This is a strategic leadership role focused on staff development, team performance, and workforce planning. The Department Manager is responsible for supporting and advancing employee…
Added 14 hours ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Ottawa, ON
- $136,600 to $225,925 USD / year
- Full-time
This is a strategic leadership role focused on staff development, team performance, and workforce planning. The Department Manager is responsible for supporting and advancing employee…
Added 14 hours ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Burnaby, BC
- $136,600 to $225,925 USD / year
- Full-time
This is a strategic leadership role focused on staff development, team performance, and workforce planning. The Department Manager is responsible for supporting and advancing employee…
Added 14 hours ago
ST
Installation Technician - Electronic Security
Securitas Technology Canada
Victoria, BC
- $35 to $41 CAD / hour
- Internship
Securitas Technology Canada offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we…
Added 14 hours ago
V|
Senior Project Manager - Industrial Water
Veolia | North America
Oakville, ON
- Full-time
The Project Manager (PM) guides a team of engineers and professionals that design, build and manage complex water treatment projects. In this role, the PM is responsible for the overall…
Added 14 hours ago
Manager, Ethics and Integrity Program
WSP
Montreal, QC
Your work will support ethical culture, reputation risk management, and compliance across areas including anti-corruption, fair competition, anti-money laundering, human rights, and…

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage and grow national commercial accounts by building trusted client relationships, retaining business, expanding service adoption, and owning contract, fee, and volume forecasting. Track account performance and SLAs, deliver data-informed business reviews, and coordinate internal teams to resolve issues and improve customer outcomes.

Requirements

Requires at least five years of experience in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates should have experience supporting major corporate or commercial clients, managing operational delivery and cross-functional projects, and resolving complex account issues; automotive remarketing, wholesale auctions, or fleet logistics experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Operational Execution
Cross-Functional Leadership
Data Analytics
Revenue Growth
Solution Selling
Portfolio Expansion
KPI Management
Executive Reporting
SLA Management
Issue Resolution
Contract Negotiation
Volume Forecasting

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Fleet Logistics
Digital Marketplace
E-Commerce
B2B SaaS
Client Onboarding
Service Level Agreements
Retention Management
Account Delivery
Customer Journey Mapping
Cross-Functional Workflows
Sales Operations
Operational KPIs
Performance Dashboards
Business Reviews
Inventory Pipelines
Conversion Rates
Revenue Expansion
Upselling
Cross-Selling
Solution Selling
Contract Management
Fee Negotiation
Volume Forecasting
Data-Driven Insights
Executive Reporting

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