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Added 16 mins ago
B
Building Enclosure Engineer
BPA
Ottawa, ON · Kanata, ON
- Full-time
You will lead and mentor team members, supporting their growth into capable, productive, and valued professionals.
Added 1 hour ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Saputo Inc. is seeking a HRIS Senior Advisor - Workday, for an existing opportunity within our organization. The Workday Advisor will participate in supporting the implementation and…
Added 1 hour ago
1
Senior Corporate Legal Counsel, Operations
123Dentist
Toronto, ON
- $170,000 to $190,000 CAD / year
- Full-time
Act as a trusted advisor to senior leadership on key legal risks and the implications of business strategies and initiatives
Added 1 hour ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Saputo Inc. is seeking a HRIS Senior Advisor - Workday, for an existing opportunity within our organization. The Workday Advisor will participate in supporting the implementation and…
Added 2 hours ago
H
Client Director
helloDarwin
Montreal, QC
- Full-time
We're looking for an Executive Advisor to take ownership of a large client portfolio and the team that serves it, made up of account managers and analysts. This is a strategic advisory role…
Added 2 hours ago
O
Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 5 hours ago
BH
Executive Director, Data and Analytics
BC Housing
Burnaby, BC
- Full-time
…achievement of strategic objectives. The position serves as a trusted advisor to senior leadership by providing strategic insights and recommendations to support organizational priorities…
Added 6 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 6 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
BC · British Columbia, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 6 hours ago
PC
SR&ED and Incentives, Senior Manager
PwC Canada
Toronto, ON
- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…
Added 6 hours ago
M
Manager, External Financial Advisory
MNP
AB · Calgary, AB
- Full-time
Mentorship and leadership: lead and mentor a team of financial analysts and senior financial analysts, assisting in their professional growth through coaching, performance evaluations, and…
Added 6 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 7 hours ago
A
Sales Lead, Canada Public Sector
Anthropic
ON · Ontario, Canada
- Full-time
…departmental Chief Information Officers and Chief Data Officers, senior program executives, central agency and procurement stakeholders, and mission owners, becoming a trusted advisor on AI…
Added 7 hours ago
SM
Sr. Software Solutions Specialist
Spin Master Ltd
Toronto, ON
- Full-time
We are seeking a highly motivated and customer-focused Senior Software Solutions Specialist to join our Global IT Services team, reporting to the Manager, Digital Workplace Engineering.…
Added 7 hours ago
CG
Director of Marketing, Defence
Calian Group
Ottawa, ON
- Full-time
Serve as a senior marketing advisor to Defence leadership and contribute to Defence growth, market planning, and business development forums.
Added 7 hours ago
EA
Director, PE Business Partner - Mobile
Electronic Arts (EA)
Vancouver, BC
- Full-time
…words: it's a team of cultural stewards who carefully create programs and talent strategies that directly impact our teams' experience. For the better. We enable our People to achieve the…
Added 8 hours ago
Manager, Product Management
The Canada Life Assurance Company
London, ON · Toronto, ON
Lead and support cross-functional projects and influence business decisions that support product growth and advisor success.
Added 8 hours ago
M
Manager, External Financial Advisory
MNP
Calgary, AB
- Full-time
Mentorship and leadership: lead and mentor a team of financial analysts and senior financial analysts, assisting in their professional growth through coaching, performance evaluations, and…
Added 8 hours ago
P
SR&ED and Incentives, Senior Manager
PwC
Toronto, ON
- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…
Added 8 hours ago
SG
Employee Experience Manager
Saliance Global Holdings Co. Ltd
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…head’s team, and acts as a subject matter specialist for the Senior Leadership Team and GM. With a hospitality focus, you will work closely with business leaders, overseeing talent…
Added 9 hours ago
AG
Senior Manager, HR Operations
Altus Group
Toronto, ON
- Full-time
Reporting to the Senior HR Director, you will lead the evolution of HR Operations at Altus Group, building the processes, governance, technology and service practices needed to support our…
Added 9 hours ago
CI
Director of Marketing, Defence
Calian in Space & Technology
Ottawa, ON
- Full-time
Serve as a senior marketing advisor to Defence leadership and contribute to Defence growth, market planning, and business development forums.
Added 9 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 9 hours ago
MD
Chief Operations Officer - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Serving as a trusted strategic advisor and partner, delivering high-level counsel and direction to executive leaders and senior management.
Added 10 hours ago
P
People and Culture Business Partner
Progressive
Montreal, QC
- $81,500 to $99,200 USD / year
- Full-time
Senior People & Culture Business Partner - Canada

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage and grow national commercial accounts by building trusted client relationships, retaining business, expanding service adoption, and owning contract, fee, and volume forecasting. Track account performance and SLAs, deliver data-informed business reviews, and coordinate internal teams to resolve issues and improve customer outcomes.

Requirements

Requires at least five years of experience in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates should have experience supporting major corporate or commercial clients, managing operational delivery and cross-functional projects, and resolving complex account issues; automotive remarketing, wholesale auctions, or fleet logistics experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Operational Execution
Cross-Functional Leadership
Data Analytics
Revenue Growth
Solution Selling
Portfolio Expansion
KPI Management
Executive Reporting
SLA Management
Issue Resolution
Contract Negotiation
Volume Forecasting

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Fleet Logistics
Digital Marketplace
E-Commerce
B2B SaaS
Client Onboarding
Service Level Agreements
Retention Management
Account Delivery
Customer Journey Mapping
Cross-Functional Workflows
Sales Operations
Operational KPIs
Performance Dashboards
Business Reviews
Inventory Pipelines
Conversion Rates
Revenue Expansion
Upselling
Cross-Selling
Solution Selling
Contract Management
Fee Negotiation
Volume Forecasting
Data-Driven Insights
Executive Reporting

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