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Added 27 mins ago
H
Client Director
helloDarwin
Montreal, QC
- Full-time
helloDarwin est une firme service-conseil qui aide les entreprises canadiennes à trouver et obtenir des subventions, crédits d'impôt et autres financements gouvernementaux. Basée à…
Added 27 mins ago
LE
Director, Human Resources
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
Continuously improve HR processes and use technology and AI responsibly to increase efficiency, consistency, and service quality.
Added 27 mins ago
R
Relationship Manager Commercial Accounts- EN
RBC
Laval, QC
- Full-time
Experience in exceptional client relationship management and client service
Added 27 mins ago
WR
General Manager
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North Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
Oversee recruitment coordination, onboarding, employee records and day-to-day HR administration.
Added 27 mins ago
FC
Data Entry
First Canadian Financial Group
Sherwood Park, AB
- $40,000 CAD / year
- Full-time
Recognizing and forwarding problem certificates to the respective Administration Department for underwriting completion; certificates registered under business name only, unsigned…
Added 27 mins ago
Director, Human Resources
Human Resources
Toronto, ON
Continuously improve HR processes and use technology and AI responsibly to increase efficiency, consistency, and service quality.
Added 41 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
…of Practice, and to provide superior, timely, and pleasant service to…
Added 41 mins ago
LC
Merchandising Crew Associate (Western Canada)
Loblaw Companies Limited
Burnaby, BC
- Full-time
Administration duties such as emails, Workday and Fl!p information to be completed daily. Academy application to be used for all mandatory and optional courses for training purposes.…
Added 41 mins ago
SJ
Patient Flow & Access Clerk - Command Centre
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Hamilton, ON · Charlton Campus
- Part-time
-Two-year College Diploma in Office Administration - Health Services required.
Added 57 mins ago
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Unix Linux System Administrator
BuzzClan
SK · Saskatchewan, Canada
- Contract
The role involves working closely with infrastructure teams, service providers, vendors, and internal stakeholders to ensure the stability, security, and performance of the organization's…
Added 57 mins ago
DO
Bilingual Client Support Worker
District of Nipissing Social Services Administration Board
Mattawa, ON
- Full-time
…assessments. This position ensures responsive, high-quality customer service through strong program knowledge, accuracy, legislative compliance, policy awareness, community resource…
Added 57 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 57 mins ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 57 mins ago
E
Manager, Facilities and Safety
Eva's
Toronto, ON
- $74,548.2 to $86,261.76 CAD / year
- Full-time
Strong customer service orientation with the ability to build and maintain positive relationships with clients and tenants.
Added 57 mins ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
Coordinate out-service to 8.1 (internal resale) standards with branch service departments.
Added 57 mins ago
BC
Anesthesia Assistant
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Brantford, ON
- Full-time
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Added 1 hour ago
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Property Management Administrator
WestUrban Properties Management
Campbell River, BC
- Part-time
Arrange and coordinate service contracts for new and existing buildings, including landscaping, site maintenance, cleaning, garbage collection, snow removal, fire safety contacts, answering…
Added 1 hour ago
AC
Shipping Clerk
Aston Carter
AB · Edmonton, Alberta
- $23 to $25 CAD / hour
- Contract
1+ year of experience in shipping, receiving, dispatch, logistics, or warehouse administration
Added 1 hour ago
OT
Sr. Systems Analyst
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Mississauga, ON · Waterloo, ON
- Other
Provide global support, administration, configuration, maintenance, monitoring, patching, and upgrades for enterprise applications, including OpenText Content Server and related…
Added 1 hour ago
RB
Relationship Manager Commercial Accounts
Royal Bank of Canada
Laval, QC
- Full-time
- Experience in exceptional client relationship management and client service
Added 1 hour ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Director, Business Management & Optimization, you will lead initiatives that improve how Fund Administration operates through business transformation, process improvement,…
Added 1 hour ago
RB
Relationship Manager, Commercial Financial Services - Agriculture
Royal Bank of Canada
Mississippi Mills, ON
- Full-time
…talent, portfolio management expertise, and knack for client service, sets the stage for…
Added 1 hour ago
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Project Manager
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Toronto, ON
- Full-time
…through strong teamwork, collaboration, and exceptional client…
Added 1 hour ago
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Residence Worker with Overnight Awake Scheduling, Part-Time
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Participate in assessing, setting goals, and planning (individual program plans, personal service plans) for individuals in the program; document, implement and contribute to program…
Added 1 hour ago
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Director of Care (DOC) - Full Time (FT) - Vulcan
Extendicare
Vulcan, AB
- Full-time
Customer Service - By employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with…

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage and grow national commercial accounts by building trusted client relationships, retaining business, expanding service adoption, and owning contract, fee, and volume forecasting. Track account performance and SLAs, deliver data-informed business reviews, and coordinate internal teams to resolve issues and improve customer outcomes.

Requirements

Requires at least five years of experience in a corporate commercial environment, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates should have experience supporting major corporate or commercial clients, managing operational delivery and cross-functional projects, and resolving complex account issues; automotive remarketing, wholesale auctions, or fleet logistics experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Operational Execution
Cross-Functional Leadership
Data Analytics
Revenue Growth
Solution Selling
Portfolio Expansion
KPI Management
Executive Reporting
SLA Management
Issue Resolution
Contract Negotiation
Volume Forecasting

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Fleet Logistics
Digital Marketplace
E-Commerce
B2B SaaS
Client Onboarding
Service Level Agreements
Retention Management
Account Delivery
Customer Journey Mapping
Cross-Functional Workflows
Sales Operations
Operational KPIs
Performance Dashboards
Business Reviews
Inventory Pipelines
Conversion Rates
Revenue Expansion
Upselling
Cross-Selling
Solution Selling
Contract Management
Fee Negotiation
Volume Forecasting
Data-Driven Insights
Executive Reporting

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