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Added 25 mins ago
D
Senior Manager, Vendor Operations
Deluxe
SK
- Full-time
The Senior Manager, Vendor Operations is a senior leadership role responsible for overseeing the execution and continuous improvement of end-to-end dubbing vendor operations.
Added 1 hour ago
NB
Technology Associate
National Bank of Canada
Winnipeg, MB
- Full-time
…than 400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and…
Added 1 hour ago
CG
Regional Account Manager (Coffee & Vending Services)
Compass Group Canada
Calgary, AB
- Full-time
The Regional Account Manager will be responsible for building and maintaining strong relationships with customers and clients. You will also support operations to increase sales and…
Added 2 hours ago
AH
Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
The Manager is responsible for the day-to-day operational leadership of Nutrition Services, ensuring the effective delivery of programs and services that support frontline clinical teams…
Added 5 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 6 hours ago
P
Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
This position reports to the Canada Regional Quality Manager. The Prescott, ON, Canada facility produces low voltage, and medium voltage power cables.
Added 6 hours ago
CF
Project Manager
Centre for Chronic Disease Control
Delhi, ON
- Full-time
Project Brief: Centre for Chronic Disease Control is seeking a proactive and experienced Project Manager to lead the operational delivery of two large, multi-state public health research…
Added 6 hours ago
SH
Administrative Assistant
Shared Health-Soins Communs
Minnedosa, MB
- Full-time
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 6 hours ago
S
Coordinator, Paramedic Practice - Regional Base Hospital - Regular full-time - 2026-19191 (2026-19191)
Sunnybrook
Toronto, ON
- Full-time
Lead the development, implementation, and evaluation of quality assurance and continuous quality improvement (CQI) programs across the Regional Base Hospital Program.
Added 6 hours ago
Supervisor (In-House Program)
Winnipeg Regional Health Authority
Ste. Rose du Lac, MB
Reporting to the Manager, the Supervisor is responsible for the ongoing administrative and, as required, clinical supervision of the in-house program. The Supervisor will participate in,…
Added 6 hours ago
Administrative Assistant
Winnipeg Regional Health Authority
Minnedosa, MB
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 6 hours ago
Registered Nurse (N2) - Operating Room
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the O.R. Manager or Manager, Health Services, the incumbent is responsible for: promotion and compliance with the VH mission, objectives, goals, policies and…
Added 7 hours ago
B
Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in Vancouver BC this…
Added 7 hours ago
VP, Human Resources, Market Area North and Central America
Metso
Montreal, QC
…Central America Leadership Team. In this role, you will lead the regional HR organization and drive the people agenda across North and Central America, enabling business success and shaping…
Added 9 hours ago
GO
Social Services Program Manager
Government of Manitoba
The Pas, MB
- Full-time
Reporting to the Regional Director, the Social Services Program Manager is responsible for providing leadership and support in a range of management and supervisory activities associated…
Added 10 hours ago
H
Consultant Business Systems
HSBC
Toronto, ON
- Full-time
Produce documentations on system solutions to ensure traceability, maintainability and smooth implementation across local and regional sites
Added 10 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Health Record (EHR) collaboration, as well as the new Sectra regional shared PACS system and the Integrated Manager will play an integral role in supporting the ongoing implementation,…
Added 11 hours ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
…Avanade ‘Deal Review System’ and support an internal sign-off (at regional, area and global levels) of costs and…
Added 11 hours ago
MN
Health Promotion Representative
Métis Nation-Saskatchewan
Saskatoon, SK
- Full-time
Support the development and implementation of health promotion workplans under the direction of the Health Promotion Manager.
Added 12 hours ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provides visionary leadership and enables synergies to District Managers, Strategic and Technical Sales Manager, National Accounts team, and direct Sales team for KAR Industrial in all…
Added 12 hours ago
IR
Uncertified Recreational Facilitator
Interlake-Eastern Regional Health Authority
MB · Lundar, MB
- Full-time
The Recreation Facilitator is a member of the health care team, working under the general direction of the Regional Recreation Program Manager while demonstrating a commitment to service…
Added 12 hours ago
A
Category Manager - Indirect***Gestionnaire de catégories - Approvisionnement indirect
Aliaxis
Oakville, ON
- Full-time
As the Category Manager – Indirect, you will lead the development and execution of the sourcing strategy for components, finished goods, and resale products across North America. Working…
Added 12 hours ago
IG
Category Manager - Indirect***Gestionnaire de catégories - Approvisionnement indirect
IPEX Group
Canada
- Full-time
As the Category Manager – Indirect, you will lead the development and execution of the sourcing strategy for components, finished goods, and resale products across North America. Working…
Added 13 hours ago
FH
RN, Cardiac Inpatient Units or Cardiac Interventional Day Care (DCIU; ICRU) - Cardiac Care Unit - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 14 hours ago
Intake Worker
Health Sciences North
ON · Sudbury, ON
REPORTING:Under the general direction of the Clinical Manager, Ontario Structured Psychotherapy Program.

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage strategic relationships with national commercial clients, retaining and growing accounts through service expansion, contract and fee management, and volume forecasting. Track account performance and SLAs, deliver data-driven business reviews, and coordinate with internal teams to resolve issues and improve customer outcomes.

Requirements

Requires at least five years of corporate commercial experience, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates should have experience supporting major corporate clients, managing operational delivery and cross-functional projects, and resolving complex account issues; automotive remarketing or digital marketplace experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
SLA Management
Contract Negotiation
Volume Forecasting
Data Analytics
KPI Reporting
Executive Reporting
Issue Resolution
Automotive Remarketing

Benefits

Medical, Dental, and Vision Benefits
Flexible Spending Account Options
401(k) or RRSP With Company Match
Paid Vacation, Personal, and Sick Time
Paid Maternity and Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Account Management
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplaces
E-Commerce
B2B SaaS
Client Onboarding
Service Level Agreements
Retention Management
Portfolio Growth
Solution Selling
Cross-Functional Program Management
Customer Journey Mapping
Operational KPIs
Performance Dashboards
Inventory Pipelines
Conversion Rates
Volume Forecasting
Contract Management
Fee Negotiation
Executive Reporting
Business Reviews
Issue Escalation
Sales Operations
Product Collaboration
Data-Driven Decision-Making

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