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Added 33 mins ago
WC
Service Coordinator
Wiseworth Canada Industries Ltd.
Surrey, BC
- Full-time
In this important role, you'll be at the heart of our service operations, helping customers get the support they need while coordinating the activities of our field service technicians.…
Added 1 hour ago
SM
Experienced Underground Diamond Driller
Swick Mining Services
Sudbury, ON · Greater Sudbury, ON
- Full-time
With operations across Australia, North America and Europe, Swick is recognized for safe performance, technical innovation, high-quality drilling delivery and a team culture where people…
Added 1 hour ago
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Building Operator
CBRE
Toronto, ON
- Full-time
…management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service…
Added 1 hour ago
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Building Operator (Critical Environment)
CBRE
Toronto, ON · Scarborough, ON
- Full-time
…management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service…
Added 2 hours ago
BR
Assistant Manager - Out Collection EIA
Banana Republic
AB · Edmonton, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 2 hours ago
SQ
Bilingual ADP Sales Manager
Sunlife Québec
Quebec, QC
- Full-time
Lead, coach and develop a team of Insurance and/or Wealth licensed Advisors
Added 2 hours ago
Audi Service Technician
The Jim Pattison Auto Group
Edmonton, AB
…dealership. In this role, you will serve as a key technical leader within the Service Department, providing mentorship, guidance, and support to the technician team while ensuring repairs…
Added 6 hours ago
AA
Responsable des têtes de versions avion / Version Manager (CPD VM)
Airbus Aircraft
Montreal, QC
- Full-time
Vous avez des qualités de leader et démontrez un haut niveau d’influence ;
Added 6 hours ago
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National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Added 6 hours ago
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Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
The Quality Manager will work closely with other members of the manufacturing operations team, engineering, and other support leaders to assure the effective implementation of quality…
Added 6 hours ago
SM
Experienced Underground Diamond Driller
Swick Mining Services
Calgary, AB
- Full-time
With operations across Australia, North America and Europe, Swick is recognized for safe performance, technical innovation, high-quality drilling delivery and a team culture where people…
Added 7 hours ago
BC
Conseiller.ère, Service à la clientèle - Lebeau (temporaire)
Belron Canada inc
Trois-Rivières, QC · Cap-de-la-Madeleine, QC
- Full-time
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
Added 7 hours ago
Twelve (12) Powerline Technician - Certified Power Line Person - Apprentices
Toronto Hydro
Toronto, ON
Engages in job planning with the Crew Leader and/or Manager and follows the plan
Added 7 hours ago
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Apprentice
Chipotle
Waterloo, ON
- Full-time
…to grow into General Managers by assisting in the day-to-day operations of our restaurants. You’ll learn what it takes to run a strong business, hire and train great people, and deliver a…
Added 7 hours ago
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Route Service Representative - UniFirst Canada
UniFirst
Calgary, AB
- Full-time
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Added 7 hours ago
HN
Director, Customer Service
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
…memorable travel experience. We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our…
Added 7 hours ago
HN
Hotel Operations Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
DoubleTree by Hilton St. John’s Harbourview is seeking a dynamic, service-driven, and results-oriented Hotel Operations Manager to support the day-to-day leadership and overall performance…
Added 7 hours ago
OW
Restaurant Manager
Out West Restaurant Group
ON · Ontario, Canada
- Full-time
With limited supervision, the Restaurant Manager is responsible for the daily operations of the FOH/BOH functions in a restaurant. These include company standards, customer experience,…
Added 8 hours ago
BR
General Manager - Bayshore Shopping Centre
Banana Republic
Ottawa, ON · Nepean, ON
- Full-time
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding…
Added 9 hours ago
U
Route Trainee - UniFirst Canada
UniFirst
Calgary, AB
- Full-time
· Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Added 9 hours ago
E
Cylinder Assembler
Emerson
Brantford, ON
- Full-time
…Based in our Brantford, ON location, as an integral part of the Operations team the Cylinder Assembler will support our operation in a collaborative manufacturing environment. This position…
Added 9 hours ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 9 hours ago
S
Outbound Warehouse Supervisor - Salary
Sysco
Regina, SK · Sysco Regina
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 10 hours ago
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Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Added 10 hours ago
S
Inventory & Procurement Specialist- Calgary
Slalom
Calgary, AB
- Full-time
Hybrid/In office: We are hybrid but there are expectations that if your team leader or client requires you onsite that you are able to meet those expectations/requirements

OPENLANE

National Accounts Director

Brampton, ON, Canada

$100,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the client’s expectations in order to maintain long-term positive partnerships.

Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and cross-functional leadership. In this role, they will utilize data-driven insights to guide client decisions and align internal business goals of growing Commercial volume and revenue.

You Are:

Operational Excellence Champion: You translate high-level commercial sales commitments into structured, repeatable account execution plans that deliver on our brand promise.
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Collaborative Bridge Builder: You naturally unite distributed Product, Operational, and Regional teams to orchestrate seamless customer workflows.
Data-Informed Delivery Leader: You utilize sales and operational metrics, conversion trends, and pipeline volumes to consistently optimize resource allocation and performance tracking.
Influential Matrix Leader: You drive organizational alignment and cross-functional project execution through strategic relationship-building and clear communication rather than direct authority.

You Bring:

Core Knowledge
- Commercial Account Infrastructure: Deep comprehension of B2B client onboarding processes, service level agreement (SLA) monitoring, and retention management frameworks on a national scale.
- Wholesale Lifecycle Dynamics: Solid understanding of the automotive remarketing, vehicle logistics, or wholesale auction ecosystem.
Functional Expertise
- Portfolio Solution Delivery: Proven capability executing national or large-scale regional customer success accounts with multiple operational touchpoints.
- Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
- Performance Metric Architecture: Experience building and managing customer success operational KPIs, delivery dashboards, and performance review cadences.
Technical Expertise
- Data Analytics Fluency: Advanced ability to analyze client metrics, including inventory pipelines, conversion rates, and macro-economic factors to determine client health and provide consultation for our clients.
- Executive Reporting Design: Mastery in translating complex operational performance metrics into concise, professional review decks for corporate clients and internal leaders.

You Own:
Strategic Account Leadership & Client Partnership - 30%

Build genuine relationships with key stakeholders, serving as a trusted advisor dedicated to their long-term success.
Lead strategic planning for existing Commercial accounts, ensuring alignment and partnership between the client and OPENLANE’s goals and objectives.
Ensure that the customer is kept aware of OPENLANE’s strategy and any new components, including acquisitions, products, services, or other updates, as they become available.

Commercial Growth, Solution Selling & Portfolio Expansion - 20%

Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services and products that could benefit their business.
Develop and implement innovative and value-add solutions for customers based on needs analyses.
Identify and pursue opportunities to grow the commercial portfolio.
Keep up to date with market and industry news and trends.

Client Value Delivery, Reporting & Business Reviews - 20%

Forecast and track key account metrics and report on account performance, KPIs, and progress to both clients and internal stakeholders.
Build and report out program reviews for clients and internal staff that demonstrate our value and partnership
Provide actionable insight based on data and feedback to continuously improve the client experience.

Operational Alignment, SLA Management & Issue Resolution - 10%

Ensure the customer contract is being adhered to and that SLAs are being met.
Communicate across OPENLANE regarding any larger issues that require escalation and assist with the resolution of those issues to the customer’s satisfaction.

Contract, Fee & Volume Ownership - 20%

Own contract and fee management, including negotiation for the assigned client portfolio.
Own volume forecasting for the assigned client portfolio.

Who You Will Work With:

Reporting to the Senior Director, Commercial Sales and Strategy, you will work in close, daily partnership with the national commercial operations team, regional Operations leaders, Finance teams, Product & engineering, and the corporate Marketing division across Canada.

Where You Work:

Your work is performed as a Hybrid or Remote employee, depending on business needs and proximity to corporate regional offices.

Must Have’s:

5+ years of proven success within a corporate commercial environment, with 3+ years explicitly dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
Bachelor’s degree in Business Administration, Operations Management, or a verified equivalent level of high-level professional strategic execution experience.
Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
Demonstrated history of direct accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.

Nice to Have’s:

Experience operating within the automotive remarketing, wholesale vehicle auction, or industrial fleet logistics sectors.
Direct familiarity with digital marketplace management, e-commerce platforms, or B2B SaaS implementation environments.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Annual Salary: $100,000.00 - $125,000.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $15,000.00 CAD Annually

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More about this job

Responsibilities

Manage strategic relationships with national commercial clients, retaining and growing accounts through service expansion, contract and fee management, and volume forecasting. Track account performance and SLAs, deliver data-driven business reviews, and coordinate with internal teams to resolve issues and improve customer outcomes.

Requirements

Requires at least five years of corporate commercial experience, including three or more years in customer success, operational execution, or enterprise account delivery, plus a bachelor’s degree or equivalent strategic execution experience. Candidates should have experience supporting major corporate clients, managing operational delivery and cross-functional projects, and resolving complex account issues; automotive remarketing or digital marketplace experience is preferred.

Skills

Strategic Account Management
Customer Success
Commercial Sales
Relationship Management
Revenue Growth
Solution Selling
Cross-Functional Leadership
Operational Execution
SLA Management
Contract Negotiation
Volume Forecasting
Data Analytics
KPI Reporting
Executive Reporting
Issue Resolution
Automotive Remarketing

Benefits

Medical, Dental, and Vision Benefits
Flexible Spending Account Options
401(k) or RRSP With Company Match
Paid Vacation, Personal, and Sick Time
Paid Maternity and Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Account Management
Customer Success
Automotive Remarketing
Wholesale Vehicle Auctions
Vehicle Logistics
Digital Marketplaces
E-Commerce
B2B SaaS
Client Onboarding
Service Level Agreements
Retention Management
Portfolio Growth
Solution Selling
Cross-Functional Program Management
Customer Journey Mapping
Operational KPIs
Performance Dashboards
Inventory Pipelines
Conversion Rates
Volume Forecasting
Contract Management
Fee Negotiation
Executive Reporting
Business Reviews
Issue Escalation
Sales Operations
Product Collaboration
Data-Driven Decision-Making

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