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OPENLANE

Office Clerk

Richmond, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 7, 2027
Experience: 1-2 Years of related experience in an administrative capacity
Posting language: English
Posted: Nov 8, 2026

Original job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for supporting our front-office operations.

You Are:

Customer-centric: You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently.
Highly organized: You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs.
A strong communicator: You possess excellent verbal and written communication skills for interacting with customers and colleagues.
A team player: You collaborate effectively with other departments to ensure smooth and efficient customer service.

You Will:

Provide outstanding customer service by assisting dealers with a range of requests, including:
- Greeting customers
- Answering calls and emails
- Processing payments
- Resolving inquiries
Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.
Perform clerical duties such as data entry, processing information, and generating reports.
Manage and maintain accurate records, both electronically and manually.
Assist with other administrative tasks as needed, including sale day functions.

Must Haves:

High School diploma or equivalent experience/education
1-2 Years of related experience in an administrative capacity
Tech-savvy, and comfortable using Google Suite
Strong customer service and communication skills
Excellent organizational and time management skills

Nice to Haves:

Experience with AMS, VTrace, and other OPENLANE systems
Bilingual in English and French

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $21.00 - $21.00 CAD

Apply About employer

More about this job

Responsibilities

Provide front-office customer service to dealers by greeting customers, responding to calls and emails, processing payments, and resolving inquiries. Coordinate dealer registration, title management, and eBusiness administration, while completing data entry, maintaining records, generating reports, and supporting sale-day activities.

Requirements

Applicants must have a high school diploma or equivalent experience or education, along with 1–2 years of related administrative experience. The role also requires customer service and communication skills, strong organization and time management, and comfort using Google Suite; experience with OPENLANE systems and English-French bilingualism are preferred.

Skills

Customer Service
Office Administration
Organization
Time Management
Verbal Communication
Written Communication
Data Entry
Record Management
Payment Processing
Dealer Registration
Title Management
Google Suite
Report Generation
Email Communication
Teamwork

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Flexible Spending Account Options
401(k) With Company Match
Registered Retirement Savings Plan With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Office Administration
Front-Office Operations
Dealer Support
Dealer Registration
Title Management
eBusiness
Data Entry
Payment Processing
Record Management
Report Generation
Google Suite
AMS
VTrace
Email Communication
Sale-Day Functions
Wholesale Vehicle Remarketing
Digital Marketplace
English-French Bilingualism

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