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Added 4 mins ago
Licensed Practical Nurse (LPN) -Home Care Nursing Services St Boniface - Repost
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Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Licensed Practical Nurse (LPN) is…
Added 4 mins ago
Licensed Practical Nurse (LPN) - Home Care Nursing Services St Boniface - Repost
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OPENLANE

Team Lead Commercial Accounts Representative

Brampton, ON, Canada

Job type: Full-time
Apply by: Mar 30, 2027
Experience: 1–3 years of related experience in inventory coordination, account management, or vehicle remarketing.
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We’re looking for a Team Lead, Commercial Accounts with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Team Lead, Commercial Account, you will be crucial in managing customer inquiries, driving sales compliance, overseeing quality assurance, and completing the repossession redemption process.

You Are:

Detail-Oriented. You ensure ARS sales meet account specifications and maintain quality standards.
Customer-Focused. You provide prompt, courteous service and resolve customer issues in a friendly manner.
Adaptable. You demonstrate flexibility in handling changing work environments and shifting priorities.
Proactive. You identify and address areas of concern early, involving leadership whenever necessary.
Collaborative. You work closely with other teams, stakeholders, and account reps to solve problems.
Driven. You motivate team members to achieve goals and continuously improve operational performance.

You Bring:

Expertise in wholesale vehicle remarketing, commercial accounts, and repossession redemption processes.
Deep understanding of client SLAs, vehicle inventory workflows, and sales compliance.
Team leadership, spot-checking output quality, and conducting feedback meetings.
Workflow optimization, identifying regional sales bottlenecks, and continuous improvement tracking.
Customer service resolution and cross-functional team coverage management.
High proficiency with Microsoft Office products (Excel, Word, Outlook).
Technical fluency in navigating computerized reporting systems, inventory tools, and digital sales platforms

You Own:

Ensure sales vehicles meet account specifications and enforce strict sales compliance with client SLAs.
Oversee sales quality assurance, audit service levels, and spot-check team output to meet company and customer standards
Keep a real-time eye on service levels and conduct regular meetings to provide feedback.
Handle internal team sale issues, motivate team members, and help develop or refine ARS business.
Coordinate the inventory and sale of vehicles while generating and preparing reports from computerized data.
Respond to customer inquiries, resolve issues promptly, and complete the repossession redemption process.
Represent vehicles on the block or attend the block with sales representatives on sale day.
Collaborate with Commercial Account Reps to provide cross-functional backup and perform administrative duties

You Drive:

Translating client SLA requirements into daily operational workflows and team tasks.
Managing real-time service levels, resolving regional bottlenecks, and providing continuous operational backup.
Achieving continuous improvement by tracking metrics to ensure all performance targets are met.
Delivering high customer satisfaction, error-free sales audits, and consistent execution on sale days.

Who You Will Work With:

Reporting to the National Commercial Accounts Manager, this role will collaborate with Commercial Account Reps, internal operations, regional sales teams, and external commercial clients on a daily basis

Where You Work:

Your work is performed as a Hybrid employee located in our VLCs.

Must Have’s:

High School education or equivalent.
1–3 years of related experience in inventory coordination, account management, or vehicle remarketing.
Experience in a customer service or administrative role.
Proficient with Microsoft Office products.
Strong organizational skills with high attention to detail.

Sound like a match? Apply Now - We can't wait to hear from you!

Apply About employer

More about this job

Responsibilities

Lead commercial account operations by coordinating vehicle inventory and sales, ensuring client SLA compliance, auditing sales quality, and monitoring service levels. Resolve customer and internal issues, complete repossession redemption processes, prepare reports, support sale-day activities, and coach team members to improve performance.

Requirements

Requires a high school education or equivalent, 1–3 years of related experience in inventory coordination, account management, or vehicle remarketing, and experience in customer service or administration. Candidates should be proficient with Microsoft Office and computerized reporting, inventory, and sales systems, with strong organization and attention to detail.

Skills

Commercial Account Management
Wholesale Vehicle Remarketing
Inventory Coordination
Repossession Redemption
Sales Compliance
Client SLA Management
Quality Assurance
Team Leadership
Customer Service
Workflow Optimization
Operational Reporting
Microsoft Excel
Microsoft Word
Microsoft Outlook
Digital Sales Platforms
Cross-Functional Collaboration

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employer HSA Contributions
FSA Options
401(k) With Company Match
RRSP With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
AD&D Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

OPENLANE
Commercial Accounts
Wholesale Vehicle Remarketing
Vehicle Inventory
Inventory Coordination
Repossession Redemption
Client SLAs
Sales Compliance
Quality Assurance
Service Levels
Customer Inquiries
Customer Issue Resolution
Team Leadership
Team Coaching
Workflow Optimization
Operational Reporting
Computerized Reporting Systems
Inventory Tools
Digital Sales Platforms
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Regional Sales
Cross-Functional Backup
Vehicle Sales
Sale-Day Operations

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