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Added 16 mins ago
K
Assistant Store Manager - West Edmonton Mall
Knix
AB · Edmonton, AB
- $55,000 to $60,000 CAD / year
- Full-time
…and developing people energizes you! Working with your Store Manager, you empower Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient,…
Added 16 mins ago
Overnight Shift Lead
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 16 mins ago
Overnight Shift Manager
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 16 mins ago
Overnight Shift Lead
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 16 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Leslieville Thrift Store
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 16 mins ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
…relationships conductive to operational, administrative and service…
Added 46 mins ago
ML
store manager - retail
Mr. lube
Toronto, ON
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 46 mins ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
Added 46 mins ago
Sales Associate-Retail
Roots
Barrie, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 46 mins ago
DoubleTree By Hilton West Kelowna - Food & Beverage Manager
Days Hospitality Limited Careers
West Kelowna, BC
…plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and…
Added 46 mins ago
LC
Deli Assistant Department Manager Part Time Day Greenlight Requisition
Loblaw Companies Limited
Vancouver, BC
- Part-time
…products and deals our team members are there to give excellent customer service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to…
Added 1 hour ago
TH
Lot Associate Part Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 1 hour ago
NF
Apparel Department Manager Part Time Day
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Warman, SK
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
C
Sales Associate
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Belleville, ON
- $17 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 1 hour ago
BC
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- Full-time
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Registered Nurse - Medical B6
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Registered Practical Nurse - Day Surgery
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Added 1 hour ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 1 hour ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
Here’s where you come in…You’re part tech guru and part sales ninja. You’re hungry to sell and all about awesome customer service. Of course, you’ll be asked to meet business objectives,…
Added 1 hour ago
NF
Front End Department Manager Full Time Day
No Frills
Okotoks, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…

OPENLANE

Team Lead Commercial Accounts Representative - Operations

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 30, 2027
Experience: 1–3 years of related operational experience.
Posting language: English
Posted: Oct 1, 2026

Original job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We’re looking for a Team Lead Commercial Account Rep (Hybrid) with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Team Lead Commercial Account Rep, you will be crucial in managing customer inquiries, driving operations compliance, overseeing quality assurance, resolving operational bottlenecks, and completing the repossession redemption process.

You Are:

Detail-Oriented. Ensure operations meet account specifications and maintain quality standards.
Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner.
Adaptable. Demonstrate flexibility in handling changing work environments.
Proactive. Identify and address areas of concern, involving leadership as necessary.
Collaborative. Work closely with other teams and stakeholders to identify and address concerns.
Driven. Motivate team members to achieve goals.

You Bring:

Wholesale vehicle remarketing, commercial operations, and repossession redemption processes.
Client SLAs, vehicle inventory workflows, and operations compliance.
Team leadership, spot-checking output quality, and conducting regular feedback meetings.
Workflow optimization, identifying and fixing operational bottlenecks, and tracking performance metrics.
Customer service resolution, financial posting/balancing, and cross-functional team coverage.
High proficiency with Microsoft Office products.
Fluency in navigating computerized reporting systems, inventory tracking software, and payment/EFT processing tools.

You Own:

Ensure sales vehicles meet account specifications and enforce strict operations compliance with client SLAs.
Oversee operations quality assurance, audit operations quality service levels, and spot-check team output to meet company and customer standards.
Keep a real-time eye on service levels and conduct regular meetings to provide feedback.
Handle internal team operational issues, resolve regional operations bottlenecks, and motivate team members to achieve operational goals.
Coordinate the inventory and sale of vehicles while generating and preparing reports by gathering data from computerized systems.
Ensure customer satisfaction by communicating with clients, responding to inquiries, resolving issues promptly, and handling the repossession redemption process.
Represent vehicles on the block or attend block with sales representatives on sale day.
Perform sales-related administrative duties including posting charges, preparing contracts and titles, processing payments, transmitting EFT/wire transfers, and balancing and filing sales transactions.
Collaborate with Commercial Account Reps to provide cross-functional backup, ensuring consistent adherence to all SLAs.

You Drive:

Translating client SLA requirements into daily operational workflows and team tasks.
Managing real-time service levels, identifying and fixing operational bottlenecks, and providing continuous operational backup.
Tracking performance metrics to maintain high operational standards and ensure all targets are met.
Achieving high customer satisfaction, accurate transaction balancing, and seamless block representation on sale days.

Who You Will Work With:

Reporting to the National Commercial Accounts Manager, this role will collaborate with Commercial Account Reps, internal operations, sales representatives, and external commercial clients on a daily basis

Where You Work:

Your work is performed as a Hybrid employee located in our VLCs.

Must Have’s:

High School education or equivalent.
1–3 years of related operational experience.
Experience in a customer service or administrative role.
Proficient with Microsoft Office products.
Strong organizational skills with high attention to detail.

Nice to have’s

Bilingualism (English and French) is an asset.
Previous experience in a team lead, supervisory support, or mentoring role within operations.
Familiarity with automotive auction administration, titling, wire transfers, or repossession processes.

Sound like a match? Apply Now - We can't wait to hear from you!

Apply About employer

More about this job

Responsibilities

Lead commercial account operations by coordinating vehicle inventory and sales, ensuring compliance with client SLAs, monitoring service quality, and resolving workflow bottlenecks. Support customers and team members, manage repossession redemptions and sales administration, and maintain accurate reporting, payments, and transaction balancing.

Requirements

Requires a high school education or equivalent, 1–3 years of related operational experience, customer service or administrative experience, Microsoft Office proficiency, and strong organizational skills with attention to detail. Team leadership or mentoring experience, bilingual English and French ability, and familiarity with auction administration, titling, wire transfers, or repossession processes are assets.

Skills

Commercial Operations
Wholesale Vehicle Remarketing
Team Leadership
Customer Service
Client SLA Compliance
Vehicle Inventory Management
Quality Assurance
Workflow Optimization
Performance Metrics Tracking
Operational Bottleneck Resolution
Financial Posting and Balancing
Repossession Redemption
Microsoft Office
Reporting Systems
Inventory Tracking Software
EFT and Wire Transfer Processing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
RRSP With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

OPENLANE
Digital Vehicle Marketplace
Wholesale Vehicle Remarketing
Commercial Accounts
Commercial Operations
Vehicle Inventory
Vehicle Sales
Client SLAs
Operations Compliance
Quality Assurance
Service Levels
Workflow Optimization
Operational Bottlenecks
Performance Metrics
Customer Service
Repossession Redemption
Sales Administration
Vehicle Titling
Financial Posting
Transaction Balancing
Payment Processing
EFT
Wire Transfers
Microsoft Office
Computerized Reporting Systems
Inventory Tracking Software
Block Representation
Cross-Functional Backup

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