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Added 3 mins ago
QM
Représentant des ventes internes / Inside Sales Representative
Quantum Management Services Ltd.
Montreal, QC
- $60,000 to $65,000 CAD / year
- Full-time
An international leader in industrial products is seeking an Inside Sales Representative to join their team at the Saint-Laurent branch. This is a great opportunity to join a stable and…
Added 38 mins ago
CC
Route Service Representative (4-Day Workweek)
Cintas Canada
Calgary, AB
- Full-time
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 54 mins ago
CD
Practice Manager – Davis Orthodontic Cobourg
Canadian Dental Services Corporation
Cobourg, ON
- Full-time
Manage every step of the patient journey, ensuring exceptional service and care from the first consultation to the final smile reveal.
Added 54 mins ago
HE
Customer Service Representative
Hype Events
Toronto, ON
- Full-time
If you’ve spent time in customer service, you already know how to connect, solve problems, and work under pressure - all while keeping people happy. At Hype Events, we take those exact…
Added 54 mins ago
BB
Software Programmer
Bosch Building Technologies North America
Ottawa, ON
- Full-time
…the programming components associated with the installation, service, and maintenance of integrated low voltage…
Added 1 hour ago
NB
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- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
HE
Event Marketing Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Previous marketing or sales experience is helpful, but we're also interested in people with transferable experience, strong communication skills and the right attitude.
Added 1 hour ago
HE
Customer Service Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
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Added 1 hour ago
HB
Part Time Sales Associate - HUGO Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
- Part-time
- Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 1 hour ago
HB
Part Time Sales Associate - HUGO Outlet, Vaughan Mills 1
HUGO BOSS Canada, Inc.
Vaughan, ON
- Part-time
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 1 hour ago
HB
Assistant Store Manager - BOSS Store, Laval
HUGO BOSS Canada, Inc.
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- Other
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Added 1 hour ago
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Assistant Manager - BOSS Store, Guildford 1
HUGO BOSS Canada, Inc.
Surrey, BC
- Other
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Added 1 hour ago
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Part Time Sales Associate - BOSS Store, Richmond Centre
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Added 1 hour ago
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Part Time Sales Associate - BOSS Store, Metrotown Burnaby
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Added 1 hour ago
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Part Time Stock Associate - BOSS Store, Yorkdale
HUGO BOSS Canada, Inc.
Toronto, ON
- Part-time
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Display merchandise on shelves, counters, or tables to attract customers and promote sales.
Added 1 hour ago
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Assistant Manager - BOSS Store, West Edmonton Mall
HUGO BOSS Retail, Inc.
Edmonton, AB
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Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 1 hour ago
HB
Full Time Sales Associate - BOSS Store, Yorkdale
HUGO BOSS Canada, Inc.
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- Full-time
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Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 1 hour ago
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Assistant Manager - BOSS Store, Fairview
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Added 2 hours ago
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Business Development Representative
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Vancouver, BC
- Full-time
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Added 2 hours ago
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Outside Sales Representative
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Added 2 hours ago
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Added 2 hours ago
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Nurse Client Care Coordinator
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Added 2 hours ago
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Part Time Sales Associate - BOSS Outlet, Mirabel
HUGO BOSS Canada, Inc.
Montreal, QC
- Part-time
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Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 2 hours ago
HB
Assistant Manager - BOSS Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.

OPENLANE

Team Lead Commercial Accounts Representative - Operations

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 30, 2027
Experience: 1–3 years of related operational experience.
Posting language: English
Posted: Oct 1, 2026

Original job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We’re looking for a Team Lead Commercial Account Rep (Hybrid) with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Team Lead Commercial Account Rep, you will be crucial in managing customer inquiries, driving operations compliance, overseeing quality assurance, resolving operational bottlenecks, and completing the repossession redemption process.

You Are:

Detail-Oriented. Ensure operations meet account specifications and maintain quality standards.
Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner.
Adaptable. Demonstrate flexibility in handling changing work environments.
Proactive. Identify and address areas of concern, involving leadership as necessary.
Collaborative. Work closely with other teams and stakeholders to identify and address concerns.
Driven. Motivate team members to achieve goals.

You Bring:

Wholesale vehicle remarketing, commercial operations, and repossession redemption processes.
Client SLAs, vehicle inventory workflows, and operations compliance.
Team leadership, spot-checking output quality, and conducting regular feedback meetings.
Workflow optimization, identifying and fixing operational bottlenecks, and tracking performance metrics.
Customer service resolution, financial posting/balancing, and cross-functional team coverage.
High proficiency with Microsoft Office products.
Fluency in navigating computerized reporting systems, inventory tracking software, and payment/EFT processing tools.

You Own:

Ensure sales vehicles meet account specifications and enforce strict operations compliance with client SLAs.
Oversee operations quality assurance, audit operations quality service levels, and spot-check team output to meet company and customer standards.
Keep a real-time eye on service levels and conduct regular meetings to provide feedback.
Handle internal team operational issues, resolve regional operations bottlenecks, and motivate team members to achieve operational goals.
Coordinate the inventory and sale of vehicles while generating and preparing reports by gathering data from computerized systems.
Ensure customer satisfaction by communicating with clients, responding to inquiries, resolving issues promptly, and handling the repossession redemption process.
Represent vehicles on the block or attend block with sales representatives on sale day.
Perform sales-related administrative duties including posting charges, preparing contracts and titles, processing payments, transmitting EFT/wire transfers, and balancing and filing sales transactions.
Collaborate with Commercial Account Reps to provide cross-functional backup, ensuring consistent adherence to all SLAs.

You Drive:

Translating client SLA requirements into daily operational workflows and team tasks.
Managing real-time service levels, identifying and fixing operational bottlenecks, and providing continuous operational backup.
Tracking performance metrics to maintain high operational standards and ensure all targets are met.
Achieving high customer satisfaction, accurate transaction balancing, and seamless block representation on sale days.

Who You Will Work With:

Reporting to the National Commercial Accounts Manager, this role will collaborate with Commercial Account Reps, internal operations, sales representatives, and external commercial clients on a daily basis

Where You Work:

Your work is performed as a Hybrid employee located in our VLCs.

Must Have’s:

High School education or equivalent.
1–3 years of related operational experience.
Experience in a customer service or administrative role.
Proficient with Microsoft Office products.
Strong organizational skills with high attention to detail.

Nice to have’s

Bilingualism (English and French) is an asset.
Previous experience in a team lead, supervisory support, or mentoring role within operations.
Familiarity with automotive auction administration, titling, wire transfers, or repossession processes.

Sound like a match? Apply Now - We can't wait to hear from you!

Apply About employer

More about this job

Responsibilities

Lead commercial account operations by coordinating vehicle inventory and sales, ensuring compliance with client SLAs, monitoring service quality, and resolving workflow bottlenecks. Support customers and team members, manage repossession redemptions and sales administration, and maintain accurate reporting, payments, and transaction balancing.

Requirements

Requires a high school education or equivalent, 1–3 years of related operational experience, customer service or administrative experience, Microsoft Office proficiency, and strong organizational skills with attention to detail. Team leadership or mentoring experience, bilingual English and French ability, and familiarity with auction administration, titling, wire transfers, or repossession processes are assets.

Skills

Commercial Operations
Wholesale Vehicle Remarketing
Team Leadership
Customer Service
Client SLA Compliance
Vehicle Inventory Management
Quality Assurance
Workflow Optimization
Performance Metrics Tracking
Operational Bottleneck Resolution
Financial Posting and Balancing
Repossession Redemption
Microsoft Office
Reporting Systems
Inventory Tracking Software
EFT and Wire Transfer Processing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
401(k) With Company Match
RRSP With Company Match
Paid Vacation
Paid Personal Time
Paid Sick Time
Paid Maternity Leave
Paid Paternity Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Paid Volunteer Day
Tuition Reimbursement
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

OPENLANE
Digital Vehicle Marketplace
Wholesale Vehicle Remarketing
Commercial Accounts
Commercial Operations
Vehicle Inventory
Vehicle Sales
Client SLAs
Operations Compliance
Quality Assurance
Service Levels
Workflow Optimization
Operational Bottlenecks
Performance Metrics
Customer Service
Repossession Redemption
Sales Administration
Vehicle Titling
Financial Posting
Transaction Balancing
Payment Processing
EFT
Wire Transfers
Microsoft Office
Computerized Reporting Systems
Inventory Tracking Software
Block Representation
Cross-Functional Backup

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