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OpenRoad Auto Group

Reception Associate - BMW/MINI Langley

Langley (District), BC, Canada
Langley, BC, V3A 0C2, Canada

Compensation: $18.25-$21 per hour · Full-time

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Job details

Pay: Compensation: $18.25-$21 per hour
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

DRIVING POSSIBILITIES

Position: Reception Associate Status: Full-Time

Dealership: BMW/MINI Langley Department: Sales

Compensation: $18.25-$21 per hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Tool Subsidy, Employee Referral Program, Employer RRSP Matching
Internal and external, training & development opportunities for skill-development and growth
Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
Comprehensive extended health and dental plan, tailored around Associate wellness
Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
Perform clerical duties and accounting duties as assigned by Management.
Answer the phone and determine the nature of the phone call
Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
Add and update customer information in CRMs
Stay up to date on procedural changes for each dealership.
Providing highest level of customer service to ensure satisfaction and retention.
Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
This position will be expected to perform other duties as assigned by management.
OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
Professional personal appearance.
Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
Exceptional interpersonal and communication skills over the phone and in person.
Ability to work and function with all work teams and all department levels.
Organized and detail oriented.
Demonstrated computer skills – MS Word and Excel.
Must be able to work in an active, social atmosphere without being distracted.
Professional and confident attitude, strong time management skills.
A second language is ideal or preferred.
Completed high school education, or equivalent work experience.

Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process

Grow Your Career at OpenRoad!

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Reception Associate is responsible for greeting customers, directing them to the appropriate departments, and handling incoming telephone calls efficiently. They also perform various clerical and accounting duties while maintaining accurate customer information in the CRM system.

Requirements

Candidates must possess strong interpersonal and communication skills, along with proficiency in Microsoft Word and Excel. A high school diploma or equivalent work experience is required, and the ability to multitask in a fast-paced environment is essential.

Skills

Customer service
Communication
Multitasking
Time management
Interpersonal skills
Microsoft Word
Microsoft Excel
Clerical duties
Accounting duties
CRM software
Professionalism
Attention to detail

Benefits

Discounted vehicle purchasing program
Boot allowance
Tool subsidy
Employee referral program
Employer RRSP matching
Extended health plan
Dental plan
Training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Reception
Automotive
Customer Service
CRM
Clerical
Accounting
Microsoft Word
Microsoft Excel
Dealership
Retail
Communication
Multitasking
Time Management
Administrative

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