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Added 5 mins ago
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Food service supervisor
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Retail or customer service experience is an asset

OpenRoad Auto Group

Reception Associate - OpenRoad Audi Boundary

Burnaby, BC, V5C 0J4, Canada

Compensation: $19.00 - $21.00 per hour · Full-time

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Job details

Pay: Compensation: $19.00 - $21.00 per hour
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

DRIVING POSSIBILITIES

Position: Reception Associate

Employment Status: Full-Time

Dealership: OpenRoad Audi Boundary

Department: Sales

Compensation: $19.00 - $21.00 per hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

Audi Boundary is the largest, highest volume Audi dealer in BC, a top performing store in National Audi rankings and the second largest rooftop in the OpenRoad portfolio.

A Career at OpenRoad Means You’ll Enjoy:

Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Comprehensive extended health and dental plan (applicable for full-time positions only)
Strong focus on training, development, and internal promotion opportunities
Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

Greet prospective customers and determine the nature of their visit.

Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.

Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.

Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.

Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.

Perform clerical duties and accounting duties as assigned by Management.

Manage the customer traffic control system.

Receive and process payments.

Assist with other administrative duties involving new & pre-owned inventory.

Process sales documentation, and
works effectively with sales team to ensure timely completion of all tasks.

Remit mail received at the reception desk promptly.

Complete warranty books for all sold vehicles.

Keep customer lounge area presentable and tidy, including stocking coffee area.

Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

This position will be expected to perform other duties as assigned by management.

OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.

Professional personal appearance.

Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.

Exceptional interpersonal and communication skills over the phone and in person.

Ability to work and function with all work teams and all department levels.

Organized and detail oriented.

Demonstrated computer skills – MS Word and Excel.

Must be able to work in an active, social atmosphere without being distracted.

Internal Candidates:
To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Reception Associate is responsible for greeting customers, directing them to the appropriate departments, and managing incoming telephone calls. They also perform various clerical and administrative tasks, including processing payments and maintaining the customer lounge area.

Requirements

Candidates must possess strong interpersonal and communication skills, along with proficiency in Microsoft Word and Excel. The role requires a professional appearance, the ability to multitask in a fast-paced environment, and a detail-oriented approach to administrative duties.

Skills

Customer Service
Communication
Interpersonal Skills
Multitasking
Clerical Duties
Accounting
Telephone Etiquette
Microsoft Word
Microsoft Excel
Organization
Attention To Detail
Conflict Resolution
Inventory Management
Payment Processing

Benefits

Discounted Vehicle Purchasing Program
RRSP Matching
Referral Bonuses
Extended Health Plan
Dental Plan
Training And Development
Employee Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Reception
Customer Experience
Automotive Retail
Administrative Support
Clerical
Inventory
Sales Support
Customer Traffic Control
Warranty Books
Professionalism
Data Entry
Office Management
Retail Operations

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