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Added 2 months ago
IW
English Conversation Circle Facilitator
Immigrant Women Services Ottawa
Ottawa, ON
- Part-time
Reports to: The Manager, Settlement and Integration Services
Added 2 months ago
RESEARCH ANALYST 2
City of Toronto
Toronto, ON
…location) / GPS programs and report any abnormalities to the…
Added 2 months ago
S
Talent and Business Operations Manager, Stores
sephora.com
North Bay, ON
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay…
Added 2 months ago
Q
Technical Program Manager - Software, Firmware, Emulation, and Validation (Ottawa)
Qualcomm
Ottawa, ON
- Full-time
Qualcomm is seeking a Technical Program Manager to lead planning, development, execution, and delivery of software, emulation, and silicon validation for Networking Products within the…
Added 2 months ago
Q
Technical Program Manager - Software, Firmware, Emulation, and Validation (Vancouver)
Qualcomm
Vancouver, BC
- Full-time
Qualcomm is seeking a Technical Program Manager to lead planning, development, execution, and delivery of software, emulation, and silicon validation for Networking Products within the…
Added 2 months ago
Z
Gestionnaire senior de programmes techniques, Développement de produits / Senior Technical Program Manager, Product Development
Zendesk
Quebec, QC · ON · Canada - Quebec - Fully Flexible
- Full-time
As a Senior Technical Program Manager (TPM) within Product Development, you will lead multiple complex, cross-functional technical programs that deliver measurable business outcomes and…
Added 2 months ago
FH
Registered Nurse, Older Adult - Acute Care for Elders - Burnaby Hospital
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Burnaby, BC
- Part-time
…psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology, and…
Added 2 months ago
KD
Gestionnaire, Gestion de Catégories | Associate Category Manager
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 2 months ago
Q
Customer Program Manager
Qualcomm
Ottawa, ON
- Full-time
We are seeking a motivated Customer Program Manager to join our team. In this role, you will be responsible for planning & execution of customer facing SoC semiconductor products…
Added 2 months ago
DT
Sous Chef (Kitchen Manager I)
Din Tai Fung North America
Vancouver, BC
- Full-time
SALARY RANGE FOR KITCHEN MANAGER I: $73,300 – $88,000 CAD annual base salary
Added 2 months ago
SC
Sales Associate
Staples Canada
Swift Current, SK
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 2 months ago
WC
Social Worker
West Coast Seniors Housing Management Limited Partnership
Summerland, BC
- $40 CAD / hour
- Part-time
- Temporary
19. Participates in planning and monitoring program development including palliative care.
Added 2 months ago
A
Transformation Management Office - Senior Manager/Manager, Business Transformation & Operations
Aritzia
Vancouver, BC
- Full-time
…opportunity to be part of the team responsible for the strategic development and scaling of our business through world-class operational solutions. As the Senior Manager/Manager, Business…
Added 2 months ago
A
Consultant Corporate Account Manager-Quebec
Apotex
QC · Quebec City, QC
- $109,933.56 to $153,906.98 CAD / year
…Marketing & Sales including but not limited to: individual development plans, field coaching reports and performance appraisals. Although the CAM’s needs to have the ability to work…
Added 2 months ago
OT
Manager, Premium Support
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Richmond Hill, ON
- Other
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Added 2 months ago
LH
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Brampton, ON · Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Business Solutions Manager serves as the primary strategic partner between Occupational Health and Specialty Programs and the Technology and Analytics organization. Reporting to the…
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Physiotherapist
Lifemark Health Group
Georgina, ON
- $36.92 to $54.14 CAD / hour
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Stay current with best practices through continuous learning and professional development.
Added 2 months ago
Software Engineer, Intern (Summer or Winter)
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Toronto, ON
…operate. You’ll own problems end to end with the support of your manager and teammates. It’s an opportunity to work alongside some of the most creative and technically rigorous engineers in…
Added 2 months ago
PH
Maintenance Technician
Pacifica Housing
Nanaimo, BC
- Full-time
…directed by the Maintenance Operations Coordinator or Senior…
Added 2 months ago
LD
Beauty Advisor
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Vancouver, BC
- $18.25 to $21.58 CAD / hour
- Other
past experience as a makeup artist, cosmetician, beauty advisor, counter manager, skin care specialist, or similar job
Added 2 months ago
TS
Underwriting & Quality Control Manager
Tao Solutions Inc
Toronto, ON
- Full-time
The Mortgage Underwriting & Quality Control Manager leads residential mortgage file quality control and due diligence. The role combines hands-on review of Canadian residential mortgage…
Added 2 months ago
OA
Financial Services Associate - The BMW Store
OpenRoad Auto Group
Vancouver, BC
- Full-time
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 2 months ago
OA
Service Advisor - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
- Full-time
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 2 months ago
EO
Associate Manager Product Innovation
Eminence Organic Skin Care
Vancouver, BC
- Full-time
As the Associate Manager Product Innovation, you will be supporting the Innovation team in bringing new products to market by owning key launch execution responsibilities from brief through…
Added 4 months ago
Men's Wellness & Recovery Support Worker, THARP
Inuvialuit Regional Corporation
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…long-term well-being. The Transitional Housing Addictions Recovery Program (THARP) provides 24/7 safe and supportive residential environments for individuals in transition. Programs…

OpenRoad Auto Group

Service Advisor - BMW/MINI Langley

Langley (District), BC, Canada
Langley, BC, V3A 0C2, Canada

Compensation: from $85,000 to $115,000 annually · Full-time

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Job details

Pay: Compensation: from $85,000 to $115,000 annually
Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

Original job description

DRIVING POSSIBILITIES

Position: Service Advisor Employment Status: Full-Time

Dealership: BMW/MINI Langley Department: Service

Compensation: from $85,000 to $115,000 annually

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Comprehensive extended health and dental plan (applicable for full-time positions only)
Strong focus on training, development, and internal promotion opportunities
Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
Be part of a culture that celebrates you through employee recognition programs and engagement events

SUMMARY:

The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and gross profit. The Service Advisor plays a key role in customer retention and satisfaction.

ROLE & RESPONSIBILITIES:

Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
Process all paperwork as jobs are completed.
Review all repairs and changes with customer upon delivery of vehicle.
Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
Use service files to suggest additional repairs or services if required.
Estimate costs and completion times, do not hesitate to ask Service Manager for assistance.
Identify and give special attention to repeat repairs, assign original technician on all comeback jobs.
Notify customers when backorder parts become available.
Determine warranty coverage and verify repair date, mileage, etc.
Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints.
Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc.
Arrange for alternate transportation as needed and manage loaner vehicles.
Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.
Maintain paperwork and ensure reception area is in a clean and orderly fashion.
Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
This position will be expected to perform other duties as assigned by management.
OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Working knowledge of automotive equipment.
Knowledge of techniques of customer satisfaction and retention.
Ability to maintain records and prepare reports using a computerized equipment maintenance system.
Ability to work cooperatively with all levels of the organization.
Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
Ability to operate assigned equipment.
Ability to make sound decisions in a manner consistent with the essential job functions.
A valid Ontario driver’s license, with a clean driving record.

Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process

Grow Your Career at OpenRoad!

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Advisor is responsible for managing customer inquiries, writing repair orders, and ensuring accurate documentation of vehicle concerns. They also monitor work-in-progress to ensure repairs are completed on time while maintaining high levels of customer satisfaction and dealership profitability.

Requirements

Candidates must possess a working knowledge of automotive equipment and techniques for customer retention. A valid driver's license with a clean driving record is required for this position.

Skills

Customer Satisfaction
Customer Retention
Repair Order Documentation
Service Sales
Vehicle Inspection
Conflict Resolution
Scheduling
Communication
Technical Troubleshooting
Warranty Coverage Determination
Data Entry

Benefits

Discounted Vehicle Purchasing Program
RRSP Matching
Referral Bonuses
Extended Health Plan
Dental Plan
Training And Development
Employee Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
BMW
MINI
Repair Orders
Customer Relations
Dealership
Warranty
Vehicle Maintenance
CSI
Customer Experience
Automotive Retail
Service Management

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