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Added 1 month ago
Customer Success Account Manager
Bulletproof Solutions Inc
Fredericton, NB
Full-time
The Customer Success Account Manager (CSAM) owns the strategic relationship and overall success of an assigned portfolio of customers. Acting as the customer’s trusted advisor, the CSAM…
Added 1 month ago
Customer Success Account Manager
Bulletproof Solutions Inc
Moncton, NB
Full-time
The Customer Success Account Manager (CSAM) owns the strategic relationship and overall success of an assigned portfolio of customers. Acting as the customer’s trusted advisor, the CSAM…
Added 24 days ago
Account Manager - Toronto
PagerDuty
Toronto, ON
PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS…
Added 1 month ago
SMB Enablement Go to Market
Rogers Communications
Winnipeg, MB · Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Maintain and update offer-related data sources, including SMB Offers Tool content, offer codes, pricing details, eligibility rules, launch and retirement dates, and related sales guidance…
Added 29 days ago
Software Development Manager
Autodesk
Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
Full-time
Autodesk is looking for an experienced Software Development Manager to lead a high-performing engineering team within the Growth Experience Technology (GET) organization. The team builds…
Added 1 month ago
Officer, Tribute Giving
St. Paul's Foundation
Vancouver, BC
$63,000 to $83,000 CAD / year
Temporary
Track, analyze, and report on program performance and budgets, using insights to inform improvements and achieve targets.
Added 1 month ago
Customer Service Team Lead
The Stevens Company
Surrey, BC
Full-time
In collaboration with the Customer Experience Manager or designate, the duties and responsibilities of the Customer Care Team Leader include, but are not limited to, the following:
Added 1 month ago
Community Fundraising Coordinator
BC Children's Hospital Foundation
Vancouver, BC
$60,870 to $68,000 CAD / year
Full-time
Reporting to a Community Fundraising Manager, this Coordinator position plays a critical role in creating meaningful and inspiring experiences for donors through various Community…
Added 1 month ago
Client Relationship Manager, Commercial Agriculture Banking - Lethbridge
Scotiabank
AB · Lethbridge, AB
The Client Relationship Manager (CRM) is a product generalist who possesses a good understanding of financial products and services and focuses on the cross sell and retention of existing…
Added 19 days ago
Manager, Business Platform Operations (Zendesk)
Ingram Micro
Toronto, ON · SoftCom Canada
$130,000 to $140,000 CAD / year
Full-time
Position Summary: The Manager, Business Platform Operations is responsible for leading the global strategy, operations, and transformation of Ingram Micro's Zendesk platform. Zendesk serves…
Added 17 days ago
Brand and Content Senior Manager
FanDuel
Toronto, ON
We are currently looking for a Brand & Content Senior Manager, Sportsbook , to join our FanDuel Canada team! This is a pivotal role responsible for uncovering consumer insights that define…
Added 1 month ago
Manager, CRM & Email Marketing
Joseph Ribkoff
Dorval, QC
The CRM & Email Marketing Manager is expected to make decisions based on data, performance, and return on investment, while aligning with the overall brand strategy and customer experience…
Added 1 month ago
Branch Manager
E.B. Horsman & Son
Richmond, BC
Full-time
Health, dental, and employee assistance program benefits
Added 1 month ago
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
Full-time
We’re opening the doors to our newest retail location and looking for a dynamic Store Manager to lead the charge. This is your opportunity to build and inspire a team from the ground up,…
Added 27 days ago
Manger, Business Development - Canada and Strategic Accounts
Genesys
Toronto, ON
Full-time
…experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger…
Added 17 days ago
Process Transformation Consultant – Group Benefits Operations
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
Reporting to the Manager, Process Transformation, this role is designed for an experienced transformation professional and certified Six Sigma Black Belt who can independently lead complex,…
Added 1 month ago
Facility Manager III
BGIS
Barrie, ON
Full-time
Facility Operations is core to our Success. The Facility Manager III is “THE OWNER OF THE HOUSE”. Focused on owning and driving all activity occurring in your building(s) and ensuring…
Added 1 month ago
Distribution Planning Manager
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
Full-time
The Distribution Planning Manager at Techo-Bloc is responsible for leading and developing the Distribution Planning team while ensuring the efficient movement of inventory across the…
Added 1 month ago
Assistant Store Manager, Trainee
Loblaw Companies Limited
Saskatoon, SK
Full-time
As an Assistant Store Manager in Training, you'll complete a comprehensive training program that prepares you to support store operations, lead teams, and deliver an exceptional customer…
Added 1 month ago
Senior Project Manager
BGIS
Calgary, AB
Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 1 month ago
Service Advisor - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
Full-time
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 1 month ago
Manager Financial Reporting and Analysis
Munich Re
Toronto, ON
Assists in group reporting on a quarterly basis which includes preparation of data files, and analyzing key variances, reviewing dashboards, and aligning with finance leadership before…
Added 1 month ago
Lead | Medical Staff Retention and Experience
Interior Health Authority
Kelowna, BC
Full-time
The Lead, Medical Staff Retention & Experience (Lead) role is responsible for leading the development, coordination and evaluation of multipronged medical staff retention initiatives to…
Added 1 month ago
Human Resources Manager
Saputo Inc.
Brandon, MB
Full-time
Saputo Dairy Products Canada G.P. is seeking a Human Resources Manager for an existing opportunity within our organization. The Human Resources Manager will champion Saputo’s culture and…
Added 1 month ago
Marketing Manager, Lifecycle & Retention
Organika Health Products Inc
Vancouver, BC
$80,000 to $95,000 CAD / year
Full-time
We are seeking a Lifecycle & Retention Marketing Manager to own the customer journey across our Shopify website, email, SMS, and ad landing pages. This role sits at the center of our…

OpenRoad Auto Group

Service Advisor - OpenRoad Honda

Brampton, ON, L6S 0C2, Canada

Pay: Compensation: from $50,000 to $90,000 annual
Job type: Full-time
Posting language: English
Posted: Aug 20, 2026

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Original job description

DRIVING POSSIBILITIES

Position: Service Advisor Employment Status: Full-Time

Dealership: OpenRoad Honda Department: Service

Compensation: from $50,000 to $90,000 annual

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Comprehensive extended health and dental plan (applicable for full-time positions only)
Strong focus on training, development, and internal promotion opportunities
Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
Be part of a culture that celebrates you through employee recognition programs and engagement events

SUMMARY:

The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and gross profit. The Service Advisor plays a key role in customer retention and satisfaction.

ROLE & RESPONSIBILITIES:

- Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
- Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
- Process all paperwork as jobs are completed.
- Review all repairs and changes with customer upon delivery of vehicle.
- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
- Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
- Use service files to suggest additional repairs or services if required.
- Estimate costs and completion times, do not hesitate to ask Service Manager for assistance.
- Identify and give special attention to repeat repairs, assign original technician on all comeback jobs.
- Notify customers when backorder parts become available.
- Determine warranty coverage and verify repair date, mileage, etc.
- Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce number of complaints.
- Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc.
- Arrange for alternate transportation as needed and manage loaner vehicles.
- Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.
- Maintain paperwork and ensure reception area is in a clean and orderly fashion.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

- Working knowledge of automotive equipment.
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to operate assigned equipment.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- A valid Ontario driver’s license, with a clean driving record.

Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]
We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Service Advisor is responsible for building strong customer relations, handling inquiries, and writing accurate repair orders to maximize service sales. They also monitor work-in-progress, manage customer expectations regarding repair timelines, and resolve complaints to ensure high customer satisfaction.

Requirements

Candidates must possess a working knowledge of automotive equipment and the ability to use computerized maintenance systems. A valid Ontario driver’s license with a clean driving record is required for this position.

Skills

Customer service
Repair order documentation
Conflict resolution
Vehicle inspection
Scheduling
Cost estimation
Warranty coverage determination
Communication
Record keeping
Computerized maintenance systems
Problem solving

Benefits

Discounted vehicle purchasing program
RRSP matching
Referral bonuses
Extended health plan
Dental plan
Training and development
Internal promotion opportunities
Employee recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
Honda
Repair Orders
Customer Satisfaction
CSI
Warranty
Vehicle Inspection
Dealership
Maintenance
Customer Retention
Service Sales
Loaner Vehicles
Preventative Maintenance
Automotive Retail

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