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Added 18 mins ago
OS
Concierge
Opensity Solutions
Toronto, ON · Greater Toronto Area, Canada
- Up to $26 CAD / hour
- Full-time
…organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services…
Added 18 mins ago
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Opensity Solutions

Concierge

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Up to $26 CAD / hour · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Up to $26 CAD / hour
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

As a Concierge, your primary responsibility is to deliver exceptional customer service and create a welcoming and memorable experience for guests. You will serve as the main point of contact for guests, assisting with inquiries, providing information, and offering personalized recommendations to enhance their stay. From arranging reservations to coordinating special requests, your role is crucial in ensuring that guests have a delightful and stress-free experience during their time at our establishment. Your proactive approach, attention to detail, and extensive knowledge of local attractions will contribute to making their stay truly exceptional. This role reports to the Lead Concierge and the Supervisor WPS.

Roles And Responsibilities

Deliver outstanding customer service and create a welcoming experience for employees, clients, and visitors.
Serve as the primary point of contact for workplace inquiries and requests.
Manage and monitor the shared Workplace Services inbox, ensuring inquiries, service requests, and meeting support requests are addressed promptly and professionally.
Triage requests and coordinate with internal teams and vendors as needed to ensure timely resolution.
Greet and assist guests and visitors, providing directions, information, and support to create a positive workplace experience.
Coordinate visitor arrivals and communicate with hosts to ensure a seamless guest experience.
Manage meeting room bookings and schedules through Outlook, excel and other reservation systems.
Coordinate meeting requirements, including room setup, catering, beverage service, technology requests, and special accommodations.
Monitor meeting room availability and assist with scheduling conflicts and booking changes.
Prepare, set up, and maintain beverage service for meetings, events, and client-facing activities.
Receive and coordinate catering deliveries, ensuring meeting rooms are fully prepared and presentation-ready.
Maintain pantry, hospitality, and beverage areas, ensuring appropriate inventory levels and cleanliness standards are upheld.
Demonstrate strong proficiency in Microsoft Outlook, Excel, and other workplace management tools.
Build positive relationships with employees, clients, guests, and vendors while maintaining a high level of professionalism and customer service.
Support office events and hospitality initiatives to help deliver an exceptional workplace experience.

Knowledge, Skills, And Attributes

Ability to multitask and adapt in a fast-paced, changing environment.
Strong customer service mindset with a focus on supporting internal and external stakeholders.
Good communication skills, both verbal and written.
Familiarity with Microsoft Office tools and basic workplace technology systems.
Strong organizational skills with the ability to prioritize tasks effectively.
Professional demeanor with a positive and service-oriented attitude.
Commitment to confidentiality and professionalism in client-facing environments.
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Ability to walk, bend, kneel, stand or sit for an extended period of time

Qualifications

Education: High school diploma or equivalent required.
Experience: 1+ year of experience in workplace services, facilities support, hospitality, reception, mail services, or related roles preferred.
Technical Skills: Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing platforms is preferred.

The Compensation range for this role is up to 26.00 CAD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide welcoming, professional support to employees, clients, visitors, and vendors, responding to workplace inquiries and coordinating visitor arrivals. Manage meeting bookings and requirements, hospitality and catering services, pantry supplies, and workplace events while coordinating with internal teams and vendors.

Requirements

A high school diploma or equivalent is required, and at least one year of related workplace services, facilities, hospitality, reception, or mail services experience is preferred. Candidates should have customer service, communication, organizational, and Microsoft Office skills, be able to use basic office equipment, and meet the stated physical requirements, including lifting or moving 40 pounds or more.

Skills

Customer Service
Workplace Services
Visitor Reception
Meeting Room Coordination
Scheduling
Microsoft Outlook
Microsoft Excel
Catering Coordination
Hospitality
Inventory Management
Communication
Organization
Multitasking
Confidentiality
Vendor Coordination
Office Equipment

Visa sponsorship

Not detected in the job text

Keywords

Workplace Services
Hospitality
Facilities Support
Reception
Customer Service
Visitor Coordination
Meeting Room Bookings
Microsoft Outlook
Microsoft Excel
Reservation Systems
Workplace Management Tools
Ticketing Platforms
Office Equipment
Printers
Copiers
Scanners
Catering
Beverage Service
Pantry Management
Inventory Management
Vendor Coordination
Event Support
Confidentiality
Client-Facing Service

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