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Added 7 mins ago
M
RQ11824 - IT Enterprise Architect/Strategist - Senior
Maarut
Toronto, ON
- Contract
in measuring business and technical value of solutions including defining
Added 1 hour ago
CC
Teamcenter PLM Consultant
Cuatro Consulting Inc.
Mississauga, ON
- Full-time
…operations for sustainable growth. The company delivers end-to-end solutions across data migration, analytics, cybersecurity, cloud modernization, test automation, DevOps, CRM, and…
Added 1 hour ago
AT
Sales Account Manager - Courier
Armour Transportation Systems
Moncton, NB
- Full-time
Collaborate with customers to assess their service requirements and deliver tailored transportation solutions.
Added 1 hour ago
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Territory Account Executive, New Brunswick
Block
Moncton, NB
- Full-time
Build deep expertise in key verticals - including restaurants, retail, and services - to diagnose challenges and position the right Square solutions.
Added 1 hour ago
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Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
…Customer Communication Management, and Workforce Optimization solutions offers exciting and compelling ways to address client needs in this…
Added 1 hour ago
RD
Technical Project Manager - AI
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $70 to $90 CAD / hour
- Contract
Modern Tech Ecosystem: Gain hands-on exposure to cloud data solutions, enterprise ERP platforms, and generative AI integrations within the SDLC.
Added 1 hour ago
NA
Marketing Strategist (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Provides strategic marketing counsel, including identifying opportunities, analyzing challenges and seeking creative solutions. Become a member of the client’s leadership team and be the…
Added 1 hour ago
TB
Medical Manager, Rare - Canada (Field)
The businesses of Merck KGaA, Darmstadt, Germany
Mississauga, ON
- Full-time
…with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix…
Added 1 hour ago
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RQ11828 - Software Developer - Intermediate
Maarut
Toronto, ON
- Contract
and visualization as well as solutions related to data governance, quality,
Added 1 hour ago
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R&D Façades Systems Technician
Flynn Group of Companies
Mississauga, ON
- $55,000 to $70,000 CAD / year
- Full-time
Troubleshooting field challenges and helping develop practical solutions
Added 1 hour ago
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Data Analytics Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 1 hour ago
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Développeur.euse Java Senior
Bounteous
Montreal, QC
- Full-time
…(Spring Boot, Spring Data, Spring Security) pour construire des solutions évolutives et sécurisées. Écrire des requêtes SQL efficaces et performantes et optimiser les interactions avec les…
Added 1 hour ago
ID
AI Deployment Strategist
Intellect Design Arena Ltd
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
…financial technology, delivering composable and intelligent solutions to forward-looking financial institutions across 61 countries. With three decades of domain expertise, our product…
Added 1 hour ago
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Python Gen AI Developer
Virtusa
Mississauga, ON
- Full-time
…will lead the design and development of scalable, API-driven solutions leveraging modern technology stacks and Generative AI capabilities. You will collaborate closely with cross-functional…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 hour ago
OT
Commercial Sales Development Representative
Open Text Corporation
Waterloo, ON
- Other
OpenText has developed global Centres of Excellence for Sales Development to support best in class cloud software technology and solutions.
Added 1 hour ago
RI
Associate Product Manager (Accounting)
Remarcable, Inc.
Remote, Canada
- $90,000 to $120,000 CAD / year
- Full-time
- Remote
2-4 years of experience as an Associate Product Manager, Product Analyst, Business Systems Analyst, or in a technical solutions/implementation role within a B2B SaaS environment.
Added 1 hour ago
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Enterprise Sales Engineer - Majors, Financial Services
Sierra
Toronto, ON
- $355,000 to $365,000 CAD / year
- Full-time
4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales
Added 1 hour ago
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Enterprise Sales Engineer - Majors, Healthcare
Sierra
Toronto, ON
- $325,000 to $335,000 CAD / year
- Full-time
7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales
Added 1 hour ago
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Production Designer
BrandActive
Toronto, ON
- $52,500 to $78,500 CAD / year
- Contract
Execute and deliver solutions with quality in a timely manner
Added 1 hour ago
AS
React JS Developer
Apex Systems
Toronto, ON
- $40 to $43 USD / hour
- Contract
Apex Systems is looking for a React JS Developer with strong hands-on React, JavaScript, and TypeScript experience to support the Enterprise Process Modernization initiative at a Top 5 Bank
Added 1 hour ago
CT
Lead/Senior Data Engineer
Celebal Technologies
Ottawa, ON
- Contract
Build and maintain lakehouse solutions leveraging Delta Lake and Medallion Architecture (Bronze, Silver, Gold).
Added 2 hours ago
EN
Principal Wireless SW Engineer
Extreme Networks
Toronto, ON
- Full-time
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts…
Added 2 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 2 hours ago
S
Product Specialist - Risk and Performance
SimCorp
Toronto, ON
- Full-time
…implementation requirements to manage and deliver analytics solutions fit to client use cases and secure high retention…

OpenText

Associate Production Support Specialist

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and your team. Through comprehensive training, effective leadership, ongoing coaching, and collaboration, you will have the resources and support needed to develop your technical expertise and succeed in the role.

What The Role Offers

Provide technical and account support to clients via phone and email, resolving issues related to missing data, system functionality, and escalated technical concerns.
Investigate and troubleshoot high-priority cases independently, leveraging CRM systems, knowledge bases, and technical resources to drive timely resolutions and ensure client satisfaction.
Collaborate with Engineering, Development, and cross-functional support teams to escalate complex issues, reproduce defects, test fixes, and identify trends and solutions.
Create, maintain, and improve knowledge base content by documenting new issues, updating existing articles, and ensuring support documentation is accurate, clear, and easy to use.
Support and mentor team members through real-time assistance, coaching, and knowledge-sharing initiatives to improve issue resolution and overall team performance.
Consistently meet service quality and performance targets while adapting to evolving products, processes, training requirements, and support initiatives.

What You Need To Succeed

Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
An associate degree in a technical or computer-related field is preferred; equivalent relevant work experience may be considered in place of formal education.
A passion for delivering high-quality client service and technical support.
Strong analytical, troubleshooting, and critical-thinking skills.
Technical proficiency in Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Excellent verbal and written communication skills.
Previous experience in a training, coaching, or mentoring role is preferred.

ONE LAST THING

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $40,000-$60,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide technical and account support to clients, investigate and resolve complex issues, and coordinate with engineering and support teams to escalate defects and test fixes. Maintain support documentation, mentor team members, and meet service quality and performance targets.

Requirements

The role ideally requires 1–2 years of technical support experience with Windows, macOS, desktop applications, networking, security, and web applications; equivalent relevant experience may be considered. An associate degree in a technical or computer-related field is preferred, along with strong troubleshooting, client service, communication, and analytical skills; coaching or mentoring experience is also preferred.

Skills

Technical Support
Account Support
Troubleshooting
Windows Desktop and Server Environments
macOS
Desktop Applications
Networking
Security
Web Applications
Client Service
Analytical Thinking
Critical Thinking
Written Communication
Verbal Communication
Coaching and Mentoring
Knowledge Base Documentation

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Technical Support
Account Support
Client Service
Windows
Windows Server
macOS
Desktop Applications
Networking
Security
Web Applications
CRM Systems
Knowledge Bases
Troubleshooting
Escalated Technical Issues
Defect Reproduction
Fix Testing
Engineering Collaboration
Development Collaboration
Knowledge Base Documentation
Coaching
Mentoring
Service Quality
Information Management
Digital Transformation
Technical Training

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