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Added 26 mins ago
SA
Senior Associate (m/f/d) Equity Index Client Operations
Solactive AG
Toronto, ON
- Full-time
The best client relationships are built on trust, responsiveness, and consistent execution. As a Senior Associate in Equity Index Client Operations (EICO), you will be a key partner to…
Added 1 hour ago
TT
KDB Developer - Low Latency Trading Systems
Tech Talent International
Montreal, QC
- $125,000 to $135,000 CAD / year
- Full-time
Requirements Analysis & Collaboration – Partner with traders to understand business needs and identify opportunities to leverage existing solutions across product lines within Algo Flow…
Added 1 hour ago
N(
Marketing Strategist (Temporary)
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Strategy Development, Project Planning, and Client Management
Added 1 hour ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Toronto, ON
- Full-time
…You will be expected to support project proposals and some business development…
Added 1 hour ago
C
Senior Presales Engineer
ChapsVision
Montreal, QC
- Full-time
…de données, de la consultation technique et de la stratégie client. Vous travaillerez en étroite collaboration avec les équipes des ventes et du produit ainsi qu’avec des clients potentiels…
Added 1 hour ago
G
Entrepreneurial Business Partner | Build GeoXpr Canada
GeoXpr
Canada
- Full-time
This opportunity is designed for someone who wants to develop client relationships, build a business and potentially become the co-founder, shareholder and managing director of GeoXpr…
Added 1 hour ago
NB
Director, Business Transfer - Agriculture
National Bank of Canada
Montreal, QC
- Full-time
A career as a Director, Business Transfer, within the Business Acquisition, Sale and Transfer team at National Bank means acting as a specialist supporting agricultural entrepreneurs with…
Added 1 hour ago
NB
Senior Sales Director, Commercial Banking
National Bank of Canada
Surrey, BC
- Full-time
Required skills: Business Alignment, Critical Thinking, Data-Driven Decision-Making, Decision Making, Diversity & Inclusion, Emotional Intelligence, Innovation Management, Learning Agility,…
Added 1 hour ago
NB
Senior Wealth Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
…investment advisory team focused on delivering an exceptional client experience. You will work closely with investment advisors, a portfolio manager and other professionals, playing an…
Added 1 hour ago
NB
Director, Business Transfer
National Bank of Canada
Laval, QC
- Full-time
…share best practices and contribute to expanding our offering. Business development, team support and delivering a distinctive client experience are at the heart of how we…
Added 2 hours ago
O
Sr. Director, Product Management, AI Product Strategy
OpenText
Waterloo, ON
- Temporary
…data science with proven experience leading global product and development teams to deliver transformative business outcomes. You will own both the 'why' and the 'what' - not just the…
Added 3 hours ago
Senior Consultant / Manager, Financial Advisory
Teneo
Toronto, ON
Teneo’s global Financial Advisory business advises corporates, creditors and other financial stakeholders in situations of financial stress and distress. No two situations are the same. Our…
Added 3 hours ago
Associate Director / Director, Financial Advisory
Teneo
Toronto, ON
Participate in existing business development programmes and key client accounts.
Added 3 hours ago
RB
Financing Specialist
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
…and compliance support you will contribute to an exceptional client experience by providing superior business, financial and credit advice. Your contribution to the Client’s Relationship…
Added 3 hours ago
RB
Senior Software Developer, Workday Integrations & Extend
Royal Bank of Canada
Toronto, ON
- Full-time
As a Senior Software Developer, Workday Integrations & Extend, you will lead the technical design, development, and implementation of Workday solutions to meet complex HCM program…
Added 5 hours ago
J
Business Advisor – Learning & Development
Jobgether
Canada
- Part-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Business Advisor – Learning & Development based in Canada.
Added 5 hours ago
PJ
Personal Training Manager (Multi- Campus)
Prosserman JCC
Maple, ON
- $65,000 to $75,000 CAD / year
- Full-time
This senior leadership role focuses on driving revenue, expanding Personal Training services, strengthening client retention, and leading the recruitment, coaching, and development of…
Added 5 hours ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
…Optimization solutions offers exciting and compelling ways to address client needs in this…
Added 5 hours ago
RB
Private Banker
Royal Bank of Canada
Mississauga, ON
- Full-time
Put clients at the centre and bring the full power of RBC to them, introducing them to the right partner at the right time, such as a Wealth Management Advisor/Counsellor for long-term…
Added 5 hours ago
NA
Marketing Strategist (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Strategy Development, Project Planning, and Client Management
Added 5 hours ago
R
Associate Director – Commodity Local Market Risk
RBC
Toronto, ON
- Full-time
Enhance Risk Infrastructure: Lead the development and refinement of the risk management framework, including product mandates, limit reviews, and assessments of new business initiatives.
Added 5 hours ago
AB
Engineering Manager Structural Bridge
Algonquin Bridge
Thorndale, ON
- Full-time
…letters of certification) with people leadership, coaching, and development of a high-performing engineering team. This role ensures safe, code-compliant, efficient and competitive designs…
Added 5 hours ago
WI
Senior Project Engineer
WSP in Canada
Calgary, AB
- Full-time
Strong client-facing engineering experience, including facilitating design reviews and technical meetings, communicating design issues and recommendations, and balancing detailed…
Added 5 hours ago
WI
Senior Project Engineer
WSP in Canada
Terrace, BC
- Full-time
Strong client-facing engineering experience, including facilitating design reviews and technical meetings, communicating design issues and recommendations, and balancing detailed…
Added 5 hours ago
WI
Senior Project Engineer
WSP in Canada
Terrace, BC
- Full-time
Strong client-facing engineering experience, including facilitating design reviews and technical meetings, communicating design issues and recommendations, and balancing detailed…

OpenText

Associate Production Support Specialist

Waterloo, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and your team. Through comprehensive training, effective leadership, ongoing coaching, and collaboration, you will have the resources and support needed to develop your technical expertise and succeed in the role.

What The Role Offers

Provide technical and account support to clients via phone and email, resolving issues related to missing data, system functionality, and escalated technical concerns.
Investigate and troubleshoot high-priority cases independently, leveraging CRM systems, knowledge bases, and technical resources to drive timely resolutions and ensure client satisfaction.
Collaborate with Engineering, Development, and cross-functional support teams to escalate complex issues, reproduce defects, test fixes, and identify trends and solutions.
Create, maintain, and improve knowledge base content by documenting new issues, updating existing articles, and ensuring support documentation is accurate, clear, and easy to use.
Support and mentor team members through real-time assistance, coaching, and knowledge-sharing initiatives to improve issue resolution and overall team performance.
Consistently meet service quality and performance targets while adapting to evolving products, processes, training requirements, and support initiatives.

What You Need To Succeed

Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
An associate degree in a technical or computer-related field is preferred; equivalent relevant work experience may be considered in place of formal education.
A passion for delivering high-quality client service and technical support.
Strong analytical, troubleshooting, and critical-thinking skills.
Technical proficiency in Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Excellent verbal and written communication skills.
Previous experience in a training, coaching, or mentoring role is preferred.

ONE LAST THING

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $40,000-$60,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide technical and account support to clients, investigate and resolve complex issues, and coordinate with engineering and support teams to escalate defects and test fixes. Maintain support documentation, mentor team members, and meet service quality and performance targets.

Requirements

The role ideally requires 1–2 years of technical support experience with Windows, macOS, desktop applications, networking, security, and web applications; equivalent relevant experience may be considered. An associate degree in a technical or computer-related field is preferred, along with strong troubleshooting, client service, communication, and analytical skills; coaching or mentoring experience is also preferred.

Skills

Technical Support
Account Support
Troubleshooting
Windows Desktop and Server Environments
macOS
Desktop Applications
Networking
Security
Web Applications
Client Service
Analytical Thinking
Critical Thinking
Written Communication
Verbal Communication
Coaching and Mentoring
Knowledge Base Documentation

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Technical Support
Account Support
Client Service
Windows
Windows Server
macOS
Desktop Applications
Networking
Security
Web Applications
CRM Systems
Knowledge Bases
Troubleshooting
Escalated Technical Issues
Defect Reproduction
Fix Testing
Engineering Collaboration
Development Collaboration
Knowledge Base Documentation
Coaching
Mentoring
Service Quality
Information Management
Digital Transformation
Technical Training

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