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Added 1 hour ago
U
Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
- Remote
…end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we…
Added 1 hour ago
EC
Intern, Human Resources (4/8 month - Kitchener, ON
Eaton Corporation
Kitchener, ON
- Full-time
The primary function of this role is to partner with the HR Manager, HR team and business leaders to support day-to-day HR operations and key people initiatives. This is a hands-on…
Added 1 hour ago
HB
Human Resources Manager
HSS Business Solutions
Fredericton, NB
- $80,000 to $93,000 CAD / year
- Full-time
HSS is seeking a hands-on, experienced Human Resources Manager to strengthen and evolve its people practices across a multi-location organization. This is an opportunity for a practical,…
Added 1 hour ago
V
Via Driver Partner - $300 New Driver Promotion
Via
Brant, ON
- Full-time
Earn a $300 new driver partner promotion and up to $27.00/hr (net) driving on the Via platform in Brant County, ON!
Added 1 hour ago
ML
Sr. Specialist, International Recruitment (Licensed Canadian Immigration Consultant)
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
You'll support the recruitment processes for employing foreign workers at our facilities across Canada. You will partner with international recruitment partners, and act as the liaison…
Added 1 hour ago
JH
Director, Total Rewards
JUST HR
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Partner with Talent and HRBPs to align employment terms, job architectures, job descriptions, evaluations, and global salary surveys.
Added 1 hour ago
FT
Employee Relations Specialist
Fountain Tire
Edmonton, AB
- Other
…our South Edmonton Corporate Head Office. This role is a key partner to our business, supporting leaders across Canada in fostering a positive, compliant, and high-performing…
Added 2 hours ago
CC
Merchandiser - Full time
Coca-Cola Canada Bottling Limited
Terrace, BC
- Full-time
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 2 hours ago
CC
Distribution Analyst
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 2 hours ago
CC
Merchandiser, Part-Time - Brampton/Woodbridge
Coca-Cola Canada Bottling Limited
Brampton, ON
- Part-time
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 2 hours ago
CC
Merchandiser, Part-Time - Oakville/Mississauga/Milton
Coca-Cola Canada Bottling Limited
Brampton, ON
- Part-time
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 2 hours ago
CC
Merchandiser, Part-Time - Etobicoke/North York
Coca-Cola Canada Bottling Limited
Brampton, ON
- Part-time
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 2 hours ago
CC
Night Supervisor, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 3 hours ago
MM
Head of People
Martell Media
Kelowna, BC
- Full-time
This is not a traditional HR role focused primarily on administration. The Head of People will be a strategic partner to leadership and a hands-on operator responsible for building the…
Added 3 hours ago
EW
Project Manager
ERCO Worldwide
Saskatoon, SK
- Full-time
To be the trusted partner for safe, innovative chemical solutions that improve everyday life and advance sustainability.
Added 3 hours ago
S
HR Advisor specialized in labor relations
Safran
Mirabel, QC
- Full-time
As a strategic partner in labor relations, you will support managers and the HR team in a stimulating unionized environment. You will handle sensitive and complex cases, provide informed…
Added 3 hours ago
A
Community Growth Associate
Assemble
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
Our unique approach leverages peer intelligence – a one-of-a-kind advantage created by convening the right people around the right questions – enabling leaders from top global companies to…
Added 4 hours ago
U
Principal Sales Performance Coach
UKG
Canada
- Full-time
…end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we…
Added 4 hours ago
OC
Human Resources Business Partner
Options Consulting Solutions
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
…function, improving employee engagement and establishing consistent people practices across its…
Added 4 hours ago
OH
Associate - Employment & Labour - 2 to 5 Year of Call
Osler, Hoskin & Harcourt LLP
Vancouver, BC
- Full-time
…an associate in our Vancouver office for the opportunity to partner with a broad range of companies, in a wide variety of industries, as part of a team that delivers clear, practical and…
Added 4 hours ago
C
Director, Purchasing NA
CGT
Cambridge, ON
- $120,000 to $150,000 CAD / year
- Full-time
Coach and mentor staff as appropriate to manage and develop performance. Partner with HR on any staff-related performance concerns;
Added 4 hours ago
HR Student
ERCO Worldwide
Mississauga, ON
To be the trusted partner for safe, innovative chemical solutions that improve everyday life and advance sustainability.
Added 4 hours ago
PM
Coordinator, Sales Initiatives & Development
Picton Mahoney Asset Management
Toronto, ON
- Contract
The Coordinator, Sales Initiatives & Development is a central coordination point for key people, development and operational initiatives across PICTON’s Retail Sales organization. Working…
Added 4 hours ago
B&
Receptionist
Black & McDonald Limited
Saskatoon, SK
- Full-time
…growth and financial stability with ongoing investment in our people, and a willingness to pioneer new business opportunities and…
Added 4 hours ago
A
Scientifique De Données
Actalent
Longueuil, QC
- $43 to $66 CAD / hour
- Contract

OpenText

Associate Production Support Specialist

Waterloo, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and your team. Through comprehensive training, effective leadership, ongoing coaching, and collaboration, you will have the resources and support needed to develop your technical expertise and succeed in the role.

What The Role Offers

Provide technical and account support to clients via phone and email, resolving issues related to missing data, system functionality, and escalated technical concerns.
Investigate and troubleshoot high-priority cases independently, leveraging CRM systems, knowledge bases, and technical resources to drive timely resolutions and ensure client satisfaction.
Collaborate with Engineering, Development, and cross-functional support teams to escalate complex issues, reproduce defects, test fixes, and identify trends and solutions.
Create, maintain, and improve knowledge base content by documenting new issues, updating existing articles, and ensuring support documentation is accurate, clear, and easy to use.
Support and mentor team members through real-time assistance, coaching, and knowledge-sharing initiatives to improve issue resolution and overall team performance.
Consistently meet service quality and performance targets while adapting to evolving products, processes, training requirements, and support initiatives.

What You Need To Succeed

Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
An associate degree in a technical or computer-related field is preferred; equivalent relevant work experience may be considered in place of formal education.
A passion for delivering high-quality client service and technical support.
Strong analytical, troubleshooting, and critical-thinking skills.
Technical proficiency in Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Excellent verbal and written communication skills.
Previous experience in a training, coaching, or mentoring role is preferred.

ONE LAST THING

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $40,000-$60,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide technical and account support to clients, investigate and resolve complex issues, and coordinate with engineering and support teams to escalate defects and test fixes. Maintain support documentation, mentor team members, and meet service quality and performance targets.

Requirements

The role ideally requires 1–2 years of technical support experience with Windows, macOS, desktop applications, networking, security, and web applications; equivalent relevant experience may be considered. An associate degree in a technical or computer-related field is preferred, along with strong troubleshooting, client service, communication, and analytical skills; coaching or mentoring experience is also preferred.

Skills

Technical Support
Account Support
Troubleshooting
Windows Desktop and Server Environments
macOS
Desktop Applications
Networking
Security
Web Applications
Client Service
Analytical Thinking
Critical Thinking
Written Communication
Verbal Communication
Coaching and Mentoring
Knowledge Base Documentation

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Technical Support
Account Support
Client Service
Windows
Windows Server
macOS
Desktop Applications
Networking
Security
Web Applications
CRM Systems
Knowledge Bases
Troubleshooting
Escalated Technical Issues
Defect Reproduction
Fix Testing
Engineering Collaboration
Development Collaboration
Knowledge Base Documentation
Coaching
Mentoring
Service Quality
Information Management
Digital Transformation
Technical Training

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