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Added 1 min ago
MS
Senior Engineer II, Proxy
Menlo Security Inc.
Canada
- Full-time
We're hiring a senior engineer to join the team that owns the ingress proxy service. The proxy is the primary path into the product for most users. As AI adoption grows, our customers want…
Added 1 min ago
CC
Technical Support Analyst
Colas Canada Inc.
St. Albert, AB
- Full-time
…Denver, Colorado. Colas ISS strives to make Colas an industry leader through developing custom mobile applications and business intelligence tools, supporting core applications, maintaining…
Added 1 min ago
S
Gestionnaire principal.e, Processus et produit // Senior Manager, Process & Product
SSENSE
Montreal, QC
- Full-time
…à la fois pour son modèle de commerce numérique et pour sa production de contenu…
Added 17 mins ago
E
Administrative Assistant (Entry Level)
evertz.io
Burlington, ON
- Internship
We are seeking a reliable, organized, and proactive Administrative Assistant to join our team. Administrators are vital to the success of our business model, playing a key role in both…
Added 1 hour ago
EB
Operations Manager
Electra Battery Materials Corporation
Temiskaming Shores, ON
- Full-time
Electra is a leader in advancing North America’s critical minerals supply chain for lithium-ion batteries. The Company’s primary focus is constructing North America’s only cobalt sulfate…
Added 1 hour ago
HN
Production Associate
Hörmann North America
Canada
- $20.6 CAD / hour
- Full-time
Informs Unit Leader/Team Leader of all stock shortages, quality, and downtime issues.
Added 1 hour ago
DW
Maintenance Technician- Millwright
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time
Durabuilt Windows & Doors has been a leader in the manufacturing industry for over 30 years, evolving from a small family business into one of Western Canada’s largest privately held…
Added 1 hour ago
O
Associate Production Support Specialist
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 1 hour ago
JR
Applied Machine Learning Scientist
Jump! Recruiters
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client, Velan, is a global leader in the design and manufacture of industrial valves. Founded in Montreal, the company is recognized for the quality of its products, its technical…
Added 1 hour ago
AA
Auto Body Parts Coordinator (Kitchener-Waterloo)
Assured Automotive
Kitchener, ON
- Full-time
…lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 1 hour ago
AA
Auto Body Detailer (Vaughan)
Assured Automotive
Vaughan, ON
- Full-time
The Detailer pre-washes vehicles prior to moving them into production, and cleans and details all assigned vehicles prior to final delivery to the customer. The position is also responsible…
Added 1 hour ago
AA
Auto Body Detailer (TorYork)
Assured Automotive
Toronto, ON · North York, ON
- Full-time
The Detailer pre-washes vehicles prior to moving them into production, and cleans and details all assigned vehicles prior to final delivery to the customer. The position is also responsible…
Added 1 hour ago
SC
Personal Lines Senior Underwriter
SPG Canada
Vancouver, BC
- Full-time
Working as part of a team, you will be responsible for analyzing the acceptability of business opportunities according to company guidelines. This includes reviewing and pricing new…
Added 1 hour ago
BA
Auto Body Detailer (Moray)
Boyd Autobody & Glass
Winnipeg, MB
- Full-time
The Detailer pre-washes vehicles prior to moving them into production, and cleans and details all assigned vehicles prior to final delivery to the customer. The position is also responsible…
Added 1 hour ago
CI
Manager Corporate Finance
CultureSmith Inc.
Calgary, AB
- Full-time
CultureSmith has partnered with TARA Energy Services to recruit an experienced Manager, Corporate Finance to join their Calgary-based team.
Added 1 hour ago
HT
Operations Manager
Hydraulic Technologies
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Added 2 hours ago
NG
Process Engineer / Process Improver
NSG Group
Collingwood, ON
- Full-time
The Process Engineer is a key technical leader responsible for the optimization, standardization, and continuous improvement of manufacturing processes of a high-performance, 24/7…
Added 2 hours ago
TR
Manager, Events and Corporate Partnerships
The Royal Conservatory of Music
Toronto, ON
- $75,000 to $83,000 CAD / year
- Full-time
…regularly perform on major international stages. The RCM is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse…
Added 2 hours ago
Medical Director Veterinarian
VetStrategy / Daubigny
Mississauga, ON
Lakeshore Animal Health Partners is seeking an exceptional veterinarian to join our leadership team as Medical Director.
Added 2 hours ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Goodwood, ON
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 2 hours ago
BS
R&D Prototyping III / Prototypage R-D III
Boston Scientific
Montreal, QC
- Full-time
As a global medical technology leader, Boston Scientific develops innovative solutions that improve patient care. Our Electrophysiology franchise develops diagnostic and therapeutic…
Added 2 hours ago
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Team Lead, Billing & Payment Services
Sunlife Québec
Montreal, QC
- Full-time
Are you a people-focused leader who thrives in a fast-paced operational environment? Join our Billing & Payment Services team and help drive service excellence, team development, and…
Added 2 hours ago
AA
Detailer (Toronto Area)
Assured Automotive
Toronto, ON · Etobicoke, ON
- Full-time
The Detailer pre-washes vehicles prior to moving them into production, and cleans and details all assigned vehicles prior to final delivery to the customer. The position is also responsible…
Added 2 hours ago
CR
Manager HCM Applications Support
Chartwell Retirement Residences
Mississauga, ON
- Full-time
a hands-on manager who can guide the team through production issues, escalations, and support priorities
Added 2 hours ago
AA
Parts Coordinator (Toronto Area)
Assured Automotive
Toronto, ON · Etobicoke, ON
- Full-time
…lead the industry, we ensure you have the resources and the team behind you to move your career…

OpenText

Associate Production Support Specialist

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and your team. Through comprehensive training, effective leadership, ongoing coaching, and collaboration, you will have the resources and support needed to develop your technical expertise and succeed in the role.

What The Role Offers

Provide technical and account support to clients via phone and email, resolving issues related to missing data, system functionality, and escalated technical concerns.
Investigate and troubleshoot high-priority cases independently, leveraging CRM systems, knowledge bases, and technical resources to drive timely resolutions and ensure client satisfaction.
Collaborate with Engineering, Development, and cross-functional support teams to escalate complex issues, reproduce defects, test fixes, and identify trends and solutions.
Create, maintain, and improve knowledge base content by documenting new issues, updating existing articles, and ensuring support documentation is accurate, clear, and easy to use.
Support and mentor team members through real-time assistance, coaching, and knowledge-sharing initiatives to improve issue resolution and overall team performance.
Consistently meet service quality and performance targets while adapting to evolving products, processes, training requirements, and support initiatives.

What You Need To Succeed

Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
An associate degree in a technical or computer-related field is preferred; equivalent relevant work experience may be considered in place of formal education.
A passion for delivering high-quality client service and technical support.
Strong analytical, troubleshooting, and critical-thinking skills.
Technical proficiency in Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Excellent verbal and written communication skills.
Previous experience in a training, coaching, or mentoring role is preferred.

ONE LAST THING

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $40,000-$60,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide technical and account support to clients, investigate and resolve complex issues, and coordinate with engineering and support teams to escalate defects and test fixes. Maintain support documentation, mentor team members, and meet service quality and performance targets.

Requirements

The role ideally requires 1–2 years of technical support experience with Windows, macOS, desktop applications, networking, security, and web applications; equivalent relevant experience may be considered. An associate degree in a technical or computer-related field is preferred, along with strong troubleshooting, client service, communication, and analytical skills; coaching or mentoring experience is also preferred.

Skills

Technical Support
Account Support
Troubleshooting
Windows Desktop and Server Environments
macOS
Desktop Applications
Networking
Security
Web Applications
Client Service
Analytical Thinking
Critical Thinking
Written Communication
Verbal Communication
Coaching and Mentoring
Knowledge Base Documentation

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Technical Support
Account Support
Client Service
Windows
Windows Server
macOS
Desktop Applications
Networking
Security
Web Applications
CRM Systems
Knowledge Bases
Troubleshooting
Escalated Technical Issues
Defect Reproduction
Fix Testing
Engineering Collaboration
Development Collaboration
Knowledge Base Documentation
Coaching
Mentoring
Service Quality
Information Management
Digital Transformation
Technical Training

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