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Added 48 mins ago
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QUALITY ASSURANCE SPECIALIST
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
You will serve as a QUALITY ASSURANCE SPECIALIST in the COMPLIANCE AND QUALITY DEPARTMENT of FLTREADCEN EAST.
Added 1 hour ago
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Radiation Compliance Specialist
Chrysos
Vancouver, BC
- Full-time
The Radiation Compliance Specialist will perform three essential functions:
Added 2 hours ago
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Indigenous Relations & Business Development Specialist
Houle
Burnaby, BC
- Full-time
We are recruiting for an Indigenous Relations & Business Development Specialist to join our Burnaby head office.
Added 2 hours ago
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Senior AI & Cyber Defense Specialist
Darktrace
Canada
- Full-time
We are looking for an experienced cybersecurity professional to operate as a Senior AI & Cyber Defense Specialist across the Americas region. This is a customer- and partner-facing role…
Added 2 hours ago
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Senior HSEQ Advisor
Sedgman
Vancouver, BC
- Full-time
Support Sedgman's Quality Management System, including ISO auditing, compliance activities, document reviews and client contractor-management portals.
Added 2 hours ago
SG
People & Culture Coordinator
SJ Group
Toronto, ON
- Full-time
Headquartered in Singapore, the Group brings together specialist businesses across architecture, engineering, design and consultancy, including AETOS, Atelier Ten, B+H, KTP, Prostruct,…
Added 2 hours ago
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Quality Assurance Specialist
Gastops
Ottawa, ON
- Contract
Working collaboratively with Manufacturing, Engineering, Supply Chain, QC Inspectors, and other process owners, the Quality Assurance Specialist provides independent quality oversight,…
Added 2 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 3 hours ago
WI
Commissioning Specialist, Buildings
WSP in Canada
AB · Edmonton, AB
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 3 hours ago
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Sr. Network Security Specialist
McKesson
Mississauga, ON
- Full-time
…known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we…
Added 4 hours ago
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Quality Specialist I (Afternoon Shift)
Integra
Harrow, ON
- Full-time
The Quality Specialist I is responsible for ensuring compliance with working drawings, specifications, processes, standards and best practices.
Added 4 hours ago
Lead Security Project Technician- Calgary
Kandor
Calgary, AB
…accurately, troubleshoot technical issues, and contribute to project quality, schedules, and…
Added 4 hours ago
BC
Digital Construction and Innovation Coordinator
Bird Construction
Regina, SK
- Full-time
Digital Construction and Innovation CoordinatorThe Digital Construction Reality Capture & Survey Specialist is a hands-on, field-focused role at the intersection of construction, surveying,…
Added 5 hours ago
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Associate Production Support Specialist
OpenText
Waterloo, ON
- Full-time
As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and…
Added 5 hours ago
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Senior Advisor,Rapid Transit Insights
Metrolinx
Toronto, ON
- Full-time
Successful completion of a University Degree in Engineering or Planning (or related) or an advanced/specialist technical certification, requiring an equivalent number of years of…
Added 6 hours ago
SI
Java Developer
Smart IT Frame LLC
Mississauga, ON
- Full-time
Seeking a Specialist with 7 years of experience in Java Frameworks to design develop and maintain scalable microservices based applications using Spring and Spring Boot
Added 6 hours ago
WN
Senior Mechanical Engineer
W3 North America
Toronto, ON · Greater Toronto and Hamilton Area, ON
- $140,000 to $160,000 CAD / year
- Full-time
W3 North America is a specialist water industry recruitment agency helping water and wastewater professionals find opportunities with water technology companies, engineering consultants,…
Added 6 hours ago
SC
OCS Specialist/ Engineer (Overhead Catenary System)
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 6 hours ago
O
Process Specialist
Olymel
Boucherville, QC
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Process Specialist to join our dynamic team. If you are motivated by the challenge of developing…
Added 6 hours ago
W
BIM Coordinator
WalterFedy
AB · Edmonton, AB
- Full-time
…Revit project initiation, BIM coordination, Clash Detection, Quality Assurance, content and technical development. In this role, you will be working closely with the Digital Practice…
Added 6 hours ago
E
Early Career RF Specialist (RAN Optimization)
Ericsson
Toronto, ON
- Full-time
Early-career professionals interested in building skills as a RF Specialist (RAN Optimization), take this exciting opportunity to join our global professional team at Ericsson. This dynamic…
Added 6 hours ago
AI
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…sends VECTOR drafts; provides feedback that improves agent quality through the structured feedback…
Added 6 hours ago
SI
Java Backend Developer
Smart IT Frame LLC
Mississauga, ON
- Full-time
Seeking a Specialist with 7 years of experience in Java Frameworks to design develop and maintain scalable microservicesbased applications using Spring and Spring Boot
Added 6 hours ago
5A
Communications Specialist
5468796 Architecture Inc.
Winnipeg, MB
- Full-time
Communications & Business Development Specialist
Added 6 hours ago
AD
Reliability Specialist, Cranes Maintenance
ArcelorMittal Dofasco
Hamilton, ON
- Full-time
(Senior Coordinator / Specialist / Senior Specialist)

OpenText

Associate Production Support Specialist

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and your team. Through comprehensive training, effective leadership, ongoing coaching, and collaboration, you will have the resources and support needed to develop your technical expertise and succeed in the role.

What The Role Offers

Provide technical and account support to clients via phone and email, resolving issues related to missing data, system functionality, and escalated technical concerns.
Investigate and troubleshoot high-priority cases independently, leveraging CRM systems, knowledge bases, and technical resources to drive timely resolutions and ensure client satisfaction.
Collaborate with Engineering, Development, and cross-functional support teams to escalate complex issues, reproduce defects, test fixes, and identify trends and solutions.
Create, maintain, and improve knowledge base content by documenting new issues, updating existing articles, and ensuring support documentation is accurate, clear, and easy to use.
Support and mentor team members through real-time assistance, coaching, and knowledge-sharing initiatives to improve issue resolution and overall team performance.
Consistently meet service quality and performance targets while adapting to evolving products, processes, training requirements, and support initiatives.

What You Need To Succeed

Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
An associate degree in a technical or computer-related field is preferred; equivalent relevant work experience may be considered in place of formal education.
A passion for delivering high-quality client service and technical support.
Strong analytical, troubleshooting, and critical-thinking skills.
Technical proficiency in Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Excellent verbal and written communication skills.
Previous experience in a training, coaching, or mentoring role is preferred.

ONE LAST THING

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $40,000-$60,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide technical and account support to clients, investigate and resolve complex issues, and coordinate with engineering and support teams to escalate defects and test fixes. Maintain support documentation, mentor team members, and meet service quality and performance targets.

Requirements

The role ideally requires 1–2 years of technical support experience with Windows, macOS, desktop applications, networking, security, and web applications; equivalent relevant experience may be considered. An associate degree in a technical or computer-related field is preferred, along with strong troubleshooting, client service, communication, and analytical skills; coaching or mentoring experience is also preferred.

Skills

Technical Support
Account Support
Troubleshooting
Windows Desktop and Server Environments
macOS
Desktop Applications
Networking
Security
Web Applications
Client Service
Analytical Thinking
Critical Thinking
Written Communication
Verbal Communication
Coaching and Mentoring
Knowledge Base Documentation

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Technical Support
Account Support
Client Service
Windows
Windows Server
macOS
Desktop Applications
Networking
Security
Web Applications
CRM Systems
Knowledge Bases
Troubleshooting
Escalated Technical Issues
Defect Reproduction
Fix Testing
Engineering Collaboration
Development Collaboration
Knowledge Base Documentation
Coaching
Mentoring
Service Quality
Information Management
Digital Transformation
Technical Training

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