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Added 11 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Perform dimensional inspections and quality checks on machined component
Added 11 mins ago
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Gameplay Designer 2 [AQ-24486]
Aquent
Vancouver, BC
- $48 to $52 CAD / hour
- Contract
Aquent is proud to partner with a globally recognized leader in interactive entertainment, a pioneering company celebrated for pushing the boundaries of gaming and crafting immersive…
Added 11 mins ago
SC
shift supervisor - Store# 04989, UNIVERSITY VILLAGE - NANAIMO
Starbucks Coffee Company
Nanaimo, BC
- Full-time
…by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling…
Added 26 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
…Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a Healthy Future For Our Patients, Our People, And Our Community. Our Culture Is Shaped…
Added 26 mins ago
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Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.
Added 55 mins ago
NB
Business Development Manager National Bank Insurance
National Bank of Canada
Montreal, QC
- Full-time
…Bank Insurance Distribution team means acting as a strategic partner to support the growth of our various distribution channels and help better address our clients’ protection needs. This…
Added 55 mins ago
NB
Director CIB Business Management
National Bank of Canada
Calgary, AB
- Full-time
…of Canada Capital Markets’ CIB group, you will be a senior partner to CIB leadership, responsible for advancing the business management and employee experience agenda across the…
Added 55 mins ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Partner with clinical leadership to address quality gaps and identify training needs
Added 55 mins ago
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Bilingual Commercial Mortgage Analyst, Commercial Credit Adjudication- EN
RBC
Montreal, QC
- Full-time
Provide quality business and financial analysis for existing clients and improve turn around on credit requests
Added 55 mins ago
SS
Director of Care
Sienna Senior Living
Ottawa, ON
- Full-time
Reporting to the Executive Director, the Director of Care is a critical role within the community ensuring that the home operates efficiently and delivers high-quality care to the residents.
Added 55 mins ago
RA
Production Manager
Royal Auto Collision
Mississauga, ON
- Full-time
…repairs for a wide range of major automotive vehicles, ensuring quality and safety. The organization serves as a trusted repair partner to leading automotive manufacturers and dealerships…
Added 55 mins ago
ES
Opérateur(trice) - Centre d'opération à distance / Operator - Remote Operations Center
Equans Services Canada & US
Montreal, QC
- Full-time
Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings,…
Added 55 mins ago
ET
Technical Program Manager
Envision Technology Solutions
Toronto, ON
- Full-time
Partner with engineering teams to design and deliver integrations involving:
Added 55 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Vancouver, BC
- Full-time
Contribute to quality assurance by reviewing deliverables for compliance and accuracy.
Added 55 mins ago
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Associate Production Support Specialist
OpenText
Waterloo, ON
- Full-time
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 55 mins ago
C&
Cafe Commissary & Catering Lead
Circles & Squares Bakery
Toronto, ON
- Full-time
…handcrafted pastries to our full-service catering, we take pride in quality, freshness, and genuine…
Added 55 mins ago
SC
Manager, Media planning
Starcom Canada
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Ensures strong client relationships with quality of deliverables and client satisfaction
Added 55 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Calgary, AB
- Full-time
Contribute to quality assurance by reviewing deliverables for compliance and accuracy.
Added 55 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
AB · Edmonton, AB
- Full-time
Contribute to quality assurance by reviewing deliverables for compliance and accuracy.
Added 55 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Vancouver, BC
- Full-time
Contribute to quality assurance by reviewing deliverables for compliance and accuracy.
Added 55 mins ago
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Corporate / Commercial Solicitor (5-10 Years Call)
gpac
Calgary, AB
- $133,900 to $203,000 CAD / year
- Full-time
Multiple compensation pathways are available, including Associate, Of Counsel, Non-Equity Partner, and Equity Partner opportunities.
Added 55 mins ago
JR
Applied Machine Learning Scientist
Jump! Recruiters
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…valves. Founded in Montreal, the company is recognized for the quality of its products, its technical expertise, and its human and collaborative corporate…
Added 55 mins ago
BR
Property Accountant
Barney River
Toronto, ON
- Full-time
Our mission is simple but powerful: to create and manage high-quality real estate assets that deliver long-term value. Today, our diverse portfolio includes approximately 1,700…
Added 55 mins ago
WI
Lead Mechanical Engineer, Resources
WSP in Canada
Winnipeg, MB
- Full-time
Develop and maintain project standards, piping material specifications, valve specifications, and equipment datasheets that drive consistency and quality across projects.
Added 55 mins ago
D
Sales Associate - Lachenaie - Permanent Full Time
Dormez-vous
Terrebonne, QC
- Full-time
…and diverse best-in-class team to be Canada’s leading sleep…

OpenText

Associate Production Support Specialist

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and your team. Through comprehensive training, effective leadership, ongoing coaching, and collaboration, you will have the resources and support needed to develop your technical expertise and succeed in the role.

What The Role Offers

Provide technical and account support to clients via phone and email, resolving issues related to missing data, system functionality, and escalated technical concerns.
Investigate and troubleshoot high-priority cases independently, leveraging CRM systems, knowledge bases, and technical resources to drive timely resolutions and ensure client satisfaction.
Collaborate with Engineering, Development, and cross-functional support teams to escalate complex issues, reproduce defects, test fixes, and identify trends and solutions.
Create, maintain, and improve knowledge base content by documenting new issues, updating existing articles, and ensuring support documentation is accurate, clear, and easy to use.
Support and mentor team members through real-time assistance, coaching, and knowledge-sharing initiatives to improve issue resolution and overall team performance.
Consistently meet service quality and performance targets while adapting to evolving products, processes, training requirements, and support initiatives.

What You Need To Succeed

Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
An associate degree in a technical or computer-related field is preferred; equivalent relevant work experience may be considered in place of formal education.
A passion for delivering high-quality client service and technical support.
Strong analytical, troubleshooting, and critical-thinking skills.
Technical proficiency in Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Excellent verbal and written communication skills.
Previous experience in a training, coaching, or mentoring role is preferred.

ONE LAST THING

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $40,000-$60,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide technical and account support to clients, investigate and resolve complex issues, and coordinate with engineering and support teams to escalate defects and test fixes. Maintain support documentation, mentor team members, and meet service quality and performance targets.

Requirements

The role ideally requires 1–2 years of technical support experience with Windows, macOS, desktop applications, networking, security, and web applications; equivalent relevant experience may be considered. An associate degree in a technical or computer-related field is preferred, along with strong troubleshooting, client service, communication, and analytical skills; coaching or mentoring experience is also preferred.

Skills

Technical Support
Account Support
Troubleshooting
Windows Desktop and Server Environments
macOS
Desktop Applications
Networking
Security
Web Applications
Client Service
Analytical Thinking
Critical Thinking
Written Communication
Verbal Communication
Coaching and Mentoring
Knowledge Base Documentation

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Technical Support
Account Support
Client Service
Windows
Windows Server
macOS
Desktop Applications
Networking
Security
Web Applications
CRM Systems
Knowledge Bases
Troubleshooting
Escalated Technical Issues
Defect Reproduction
Fix Testing
Engineering Collaboration
Development Collaboration
Knowledge Base Documentation
Coaching
Mentoring
Service Quality
Information Management
Digital Transformation
Technical Training

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