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Added 11 mins ago
MS
Engineering Student - FPGA Designer - Winter 2027
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries…
Added 11 mins ago
MS
Engineering Student - FPGA Verification - Winter 2027
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Sainte-Anne-de-Bellevue, QC
- Full-time
…mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries…
Added 11 mins ago
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Nuclear Security Leader - Canada
GE Vernova
Markham, ON
- Full-time
We are seeking an experienced Nuclear Security Leader to support the GE Vernova Hitachi (GVH) Small Modular Reactor (SMR) business in Canada. In this position you will identify,…
Added 11 mins ago
R
Director, Enterprise Integration Services – OneRBC: CNB Integration
RBC
Toronto, ON
- Full-time
…access management, cloud infrastructure, network architecture, security posture alignment, and modern workplace modernization. You'll own the validation and de-risking of integration…
Added 27 mins ago
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- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
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Specialist, Data Governance and Strategy
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- Full-time
Partner with Data Engineering, Architecture, Security, and business teams to embed governance capabilities into data products and pipelines.
Added 27 mins ago
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- Full-time
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Added 27 mins ago
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- Full-time
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Added 27 mins ago
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Toronto, ON
…Team is responsible for governance oversight of established security controls pertaining to Identity and Access. IAM Governance team work closely with operations teams to ensure controls…
Added 27 mins ago
SAP Enterprise Asset Management (EAM) / Plant Maintenance (PM)
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Understand the integration points to other SAP modules such as EAM, FI, CO, PM, and technical areas of ABAP, FIORI, Security, Reporting, etc.
Added 27 mins ago
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- $65 to $70 CAD / hour
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Experience in IT solutions architecture, technical presales, solution engineering or another client-facing technology consulting role;
Added 27 mins ago
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Senior Python Backend Engineer
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Toronto, ON
- $120,000 to $150,000 CAD / year
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The Backend Engineer – Python (API & Platform Engineering) will be responsible for designing, developing, and maintaining scalable backend services and APIs. The role involves contributing…
Added 27 mins ago
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Advanced Manufacturing & Automation Engineer
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…North America adopt sustainable practices that support food security and environmental…
Added 27 mins ago
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Senior Data Warehouse Engineer
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Added 27 mins ago
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Added 27 mins ago
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Added 27 mins ago
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OpenText

Associate Production Support Specialist

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and your team. Through comprehensive training, effective leadership, ongoing coaching, and collaboration, you will have the resources and support needed to develop your technical expertise and succeed in the role.

What The Role Offers

Provide technical and account support to clients via phone and email, resolving issues related to missing data, system functionality, and escalated technical concerns.
Investigate and troubleshoot high-priority cases independently, leveraging CRM systems, knowledge bases, and technical resources to drive timely resolutions and ensure client satisfaction.
Collaborate with Engineering, Development, and cross-functional support teams to escalate complex issues, reproduce defects, test fixes, and identify trends and solutions.
Create, maintain, and improve knowledge base content by documenting new issues, updating existing articles, and ensuring support documentation is accurate, clear, and easy to use.
Support and mentor team members through real-time assistance, coaching, and knowledge-sharing initiatives to improve issue resolution and overall team performance.
Consistently meet service quality and performance targets while adapting to evolving products, processes, training requirements, and support initiatives.

What You Need To Succeed

Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
An associate degree in a technical or computer-related field is preferred; equivalent relevant work experience may be considered in place of formal education.
A passion for delivering high-quality client service and technical support.
Strong analytical, troubleshooting, and critical-thinking skills.
Technical proficiency in Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Excellent verbal and written communication skills.
Previous experience in a training, coaching, or mentoring role is preferred.

ONE LAST THING

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $40,000-$60,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide technical and account support to clients, investigate and resolve complex issues, and coordinate with engineering and support teams to escalate defects and test fixes. Maintain support documentation, mentor team members, and meet service quality and performance targets.

Requirements

The role ideally requires 1–2 years of technical support experience with Windows, macOS, desktop applications, networking, security, and web applications; equivalent relevant experience may be considered. An associate degree in a technical or computer-related field is preferred, along with strong troubleshooting, client service, communication, and analytical skills; coaching or mentoring experience is also preferred.

Skills

Technical Support
Account Support
Troubleshooting
Windows Desktop and Server Environments
macOS
Desktop Applications
Networking
Security
Web Applications
Client Service
Analytical Thinking
Critical Thinking
Written Communication
Verbal Communication
Coaching and Mentoring
Knowledge Base Documentation

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Technical Support
Account Support
Client Service
Windows
Windows Server
macOS
Desktop Applications
Networking
Security
Web Applications
CRM Systems
Knowledge Bases
Troubleshooting
Escalated Technical Issues
Defect Reproduction
Fix Testing
Engineering Collaboration
Development Collaboration
Knowledge Base Documentation
Coaching
Mentoring
Service Quality
Information Management
Digital Transformation
Technical Training

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