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Added 12 mins ago
CR
Maintenance Manager - 6 month contract
Chartwell Retirement Residences
Brampton, ON
- Full-time
Clear Criminal Background Check, VSS and TB Test where required
Added 12 mins ago
W
Principal Process Automation Engineer
Worley
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- Full-time
…diagrams, instrument datasheets, FAT & SAT protocols, proof test protocols, construction scope of works and project execution plans and…
Added 12 mins ago
SI
Quality Assurance Analyst
Spait Infotech
Canada
- Full-time
Prepare and execute test cases, test scenarios, and test scripts.
Added 12 mins ago
N
Summer Student, Loadout
Nutrien
Vanscoy, SK
- Internship
…background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must…
Added 12 mins ago
T
Senior Project Cost Specialist
Tiree
Ottawa, ON
- Full-time
…expenditure outlooks. Challenge contractor and consultant inputs, test the assumptions behind them and reconcile them against funding requirements. Present forecasts, risks and scenarios to…
Added 12 mins ago
SN
Assistant Manager of Resident Care (AMRC / Assistant Director of Care ADOC Registered Nurse) – Long Term Care
S&R Nursing Homes
Cambridge, ON
- Full-time
Added 12 mins ago
B&
Project Coordinator, Refrigeration
Black & McDonald Limited
Stoney Creek, NB
- Full-time
…operational excellence and customer-focused solutions that stand the test of…
Added 12 mins ago
M&
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- Full-time
…footage, rough cuts, and captioning. You'll also help the team test new tools and…
Added 12 mins ago
TG
Production Team Member- Small Injection (Days)
Toyoda Gosei Americas
Palmerston, ON
- Full-time
High school diploma or general education degree (GED) is preferred –or - successful completion of an aptitude test
Added 12 mins ago
V
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Veolia
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- Full-time
Ability to complete all conditions of employment including negative alcohol and drug test, pre-employment medical, and immunizations.
Added 12 mins ago
Senior Project Cost Specialist
Tiree
Ottawa, ON
…expenditure outlooks. Challenge contractor and consultant inputs, test the assumptions behind them and reconcile them against funding requirements. Present forecasts, risks and scenarios to…
Added 12 mins ago
Casual Mechanic
City of Quinte West
Quinte West, ON
Repair, dismantle, inspect, rebuild, assemble, adjust and test all gas and diesel powered equipment, including, but not limited to loaders, graders, backhoe, dump truck, steamers, pickups,…
Added 12 mins ago
Payroll Team Lead
Westerkirk
Calgary, AB
Added 12 mins ago
IM
Engineering Project Manager
Impossible Metals
Collingwood, ON
- Full-time
Supporting planning and execution for prototype builds, test campaigns, mobilizations, vessel integration, and offshore or field deployments
Added 12 mins ago
B
Sr Application Software Developer
BMO
Toronto, ON · SCC
- Full-time
Develop, test, and deploy backend services and APIs, ensuring alignment with security, performance, and quality standards.
Added 12 mins ago
C
PSW/GA/HCA
Chartwell
ON · Stoney Creek, ON
- Part-time
Clear Criminal Background Check, VSS and TB Test where required
Added 12 mins ago
RS
Material Handler Night Shift Wednesday - Saturday
Ryder Supply Chain Solutions
Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
- Full-time
Added 12 mins ago
ON
Diesel Mechanic - 310T or 421A Apprenticeship
Ontario Northland
Englehart, ON
- $28.39 CAD / hour
- Full-time
…Education and Experience; 30% G3 TOWES; 30% Hands on Apparatus test; 20% Interview by Joint Apprenticeship Committee…
Added 28 mins ago
T
Senior Group Manager, Audit (ATH 1146)
TD
Toronto, ON
- Full-time
Complete L2 reviews/sign off on all audit activities (i.e. walkthroughs, test scripts, test results, grid, evidence uploads)
Added 28 mins ago
C
Simplii Financial Personal Banking Representative - (12 Months contract)
CIBC
Halifax, NS
- Full-time
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
Added 42 mins ago
PE
Journeyman Electrician
PTW Energy Services
Rocky Mountain House, AB
- Contract
Test electrical systems using appropriate tools and equipment.
Added 42 mins ago
RS
AZ Cross Border Truck Driver - Texas
Ryder System, Inc.
London, ON
- Full-time
Added 42 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Produce production-ready solutions with appropriate test planning and coverage; identify and mitigate delivery and operational risks throughout the solution lifecycle
Added 42 mins ago
T
Senior Group Manager, Audit (ATH 1146)
TD
Toronto, ON
- Full-time
Complete L2 reviews/sign off on all audit activities (i.e. walkthroughs, test scripts, test results, grid, evidence uploads)
Added 42 mins ago
O
Lead UX Developer (React)
OpenText
Waterloo, ON
- Full-time
Design, develop, test, document, deploy, and maintain UX applications, APIs, integrations, and supporting services.

OpenText

Associate Production Support Specialist

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and your team. Through comprehensive training, effective leadership, ongoing coaching, and collaboration, you will have the resources and support needed to develop your technical expertise and succeed in the role.

What The Role Offers

Provide technical and account support to clients via phone and email, resolving issues related to missing data, system functionality, and escalated technical concerns.
Investigate and troubleshoot high-priority cases independently, leveraging CRM systems, knowledge bases, and technical resources to drive timely resolutions and ensure client satisfaction.
Collaborate with Engineering, Development, and cross-functional support teams to escalate complex issues, reproduce defects, test fixes, and identify trends and solutions.
Create, maintain, and improve knowledge base content by documenting new issues, updating existing articles, and ensuring support documentation is accurate, clear, and easy to use.
Support and mentor team members through real-time assistance, coaching, and knowledge-sharing initiatives to improve issue resolution and overall team performance.
Consistently meet service quality and performance targets while adapting to evolving products, processes, training requirements, and support initiatives.

What You Need To Succeed

Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
An associate degree in a technical or computer-related field is preferred; equivalent relevant work experience may be considered in place of formal education.
A passion for delivering high-quality client service and technical support.
Strong analytical, troubleshooting, and critical-thinking skills.
Technical proficiency in Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Excellent verbal and written communication skills.
Previous experience in a training, coaching, or mentoring role is preferred.

ONE LAST THING

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $40,000-$60,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide technical and account support to clients, investigate and resolve complex issues, and coordinate with engineering and support teams to escalate defects and test fixes. Maintain support documentation, mentor team members, and meet service quality and performance targets.

Requirements

The role ideally requires 1–2 years of technical support experience with Windows, macOS, desktop applications, networking, security, and web applications; equivalent relevant experience may be considered. An associate degree in a technical or computer-related field is preferred, along with strong troubleshooting, client service, communication, and analytical skills; coaching or mentoring experience is also preferred.

Skills

Technical Support
Account Support
Troubleshooting
Windows Desktop and Server Environments
macOS
Desktop Applications
Networking
Security
Web Applications
Client Service
Analytical Thinking
Critical Thinking
Written Communication
Verbal Communication
Coaching and Mentoring
Knowledge Base Documentation

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Technical Support
Account Support
Client Service
Windows
Windows Server
macOS
Desktop Applications
Networking
Security
Web Applications
CRM Systems
Knowledge Bases
Troubleshooting
Escalated Technical Issues
Defect Reproduction
Fix Testing
Engineering Collaboration
Development Collaboration
Knowledge Base Documentation
Coaching
Mentoring
Service Quality
Information Management
Digital Transformation
Technical Training

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