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Added 1 hour ago
W
Environmental Specialist - Liability Assessment
Worley
Calgary, AB
- Full-time
As an Environmental Specialist, you will evaluate environmental conditions, identify data gaps and regulatory risks, develop auditable liability cost estimates, and prepare clear technical…
Added 2 hours ago
L
Spécialiste de la communauté (38h/semaine) | Centre Eaton de Montréal
lululemon
Montréal-Ouest, QC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 3 hours ago
BT
Audit and Assurance Manager
Baker Tilly Canada
Cobourg, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
MS
Payroll and Benefits Specialist
Marberg Staffing
Toronto, ON
- $40 to $50 CAD / hour
- Temporary
Payroll and Benefits Specialist for government agency client, downtown Toronto.
Added 7 hours ago
GF
AV Install Technician - Waterloo
GoodLife Fitness
Waterloo, ON
- Full-time
Supports specialist teams (Equipment Installation) as required to help execute on larger projects
Added 8 hours ago
M&
Jr Weld Technician
Mitchell & Associates
Vaughan, ON
- Full-time
…skilled and motivated people at manufacturing, engineering and technical centers in Canada, the United States, Mexico, Brazil, Germany, Slovakia, Spain and China. Our business strategy…
Added 8 hours ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
Our customers are lean teams, often one to three people. They tell us that the hands-on setup, training and support we give them is what they value most, so the people in this role matter a…
Added 8 hours ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.
Added 11 hours ago
Q
Power Systems Specialist III
Qualus
Bolton, ON
- Full-time
Power your future with Qualus as a Power Systems Engineer III. The Engineer III is responsible for providing technical and engineering support for field work, and office work performing…
Added 13 hours ago
MM
Technical Implementation Specialist
Martell Media
Kelowna, BC
- Full-time
We’re hiring a Technical Implementation Specialist to own the technical side of every Apex customer’s experience. Each customer runs on their own dedicated instance, connected to the tools…
Added 13 hours ago
MD
Artificial Intelligence (AI) Support Developer - Information Technology Spec 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…Pollution Control Agency (MPCA). The MNIT MPCA team provides technical expertise for the organization’s applications and agency-specific support to ensure every Minnesotan has healthy air,…
Added 13 hours ago
MD
IT Advanced Project Manager - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position works collaboratively with business and technical stakeholders, agency leadership, and vendors to coordinate project activities, resolve issues, communicate project status,…
Added 13 hours ago
TI
Customer Order Fulfillment Specialist
telMAX Inc.
Markham, ON
- $50,000 to $65,000 CAD / year
- Full-time
Reporting to the Manager, Operations Enablement, the Customer Order Fulfillment Specialist will be responsible for coordinating the customer journey from the initial point of sale through…
Added 15 hours ago
A
Spécialiste De La Documentation En R&D
Actalent
Montreal, QC
- $25 to $33 CAD / hour
- Contract
We are seeking a detail-oriented R&D Documentation Specialist to support engineering and product lifecycle documentation activities. This role is responsible for managing controlled…
Added 16 hours ago
SB
Information Technology Support Specialist
Sharp Brains
Waterloo, ON
- Full-time
We are looking for an experienced IT Support Specialist to provide Level 2 technical support for end-user computing environments. The ideal candidate should have strong troubleshooting…
Added 17 hours ago
W
Technical Consultant II, Environmental Scientist
Worley
Calgary, AB
- Full-time
As an Environmental Specialist, you will evaluate environmental conditions, identify data gaps and regulatory risks, develop auditable liability cost estimates, and prepare clear technical…
Added 17 hours ago
LI
Middleware Specialist
Lotus IT Solutions
Toronto, ON
- Contract
…Service Delivery and Procurement, is seeking a Senior Middleware Specialist for a fully onsite engagement in Toronto. The successful consultant will provide end-to-end planning, design,…
Added 18 hours ago
MD
Communications Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 18 hours ago
MD
Parks and Trails Grants Specialist Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…fraud, financial mismanagement, and noncompliance. Establish technical assistance, reporting, and monitoring frameworks to support grantees, many of whom have limited experience managing…
Added 19 hours ago
CC
Asset Management Specialist (Contract)
Conestoga College
Kitchener, ON
- Full-time
Under the direction of the Executive Director, Facilities Management, the Asset Management Specialist manages and maintains facilities data, asset information systems, and technical…
Added 19 hours ago
A
Avaya Aura Security Remediation Consultant
Anovia
Remote, Canada
- $55,000 to $75,000 CAD / year
- Temporary
- Remote
With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We…
Added 19 hours ago
CI
Junior Intel Server Support
Compugen Inc
Regina, SK
- Full-time
Position Overview: We are seeking an experienced Intel Server Support Specialist for a 12 month contract onsite in Regina, SK
Added 19 hours ago
PE
Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
…Presidents and Practice Leads who supply the stories, the Proposal Specialist who turns our credentials into winning submissions, and the BD team whose pipeline your campaigns feed. You…
Added 20 hours ago
ST
Corporate Travel Team Lead (Sabre Specialist)
Snowstorm Technologies
Vancouver, BC
- Full-time
Lead, coach, and support a team of Corporate Travel Advisors.
Added 20 hours ago
L&
Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
Demonstrates ownership, accountability, and attention to detail in technical delivery and support activities.

OpenText

Associate Production Support Specialist

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and your team. Through comprehensive training, effective leadership, ongoing coaching, and collaboration, you will have the resources and support needed to develop your technical expertise and succeed in the role.

What The Role Offers

Provide technical and account support to clients via phone and email, resolving issues related to missing data, system functionality, and escalated technical concerns.
Investigate and troubleshoot high-priority cases independently, leveraging CRM systems, knowledge bases, and technical resources to drive timely resolutions and ensure client satisfaction.
Collaborate with Engineering, Development, and cross-functional support teams to escalate complex issues, reproduce defects, test fixes, and identify trends and solutions.
Create, maintain, and improve knowledge base content by documenting new issues, updating existing articles, and ensuring support documentation is accurate, clear, and easy to use.
Support and mentor team members through real-time assistance, coaching, and knowledge-sharing initiatives to improve issue resolution and overall team performance.
Consistently meet service quality and performance targets while adapting to evolving products, processes, training requirements, and support initiatives.

What You Need To Succeed

Ideally, 1–2 years of experience providing technical support for Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
An associate degree in a technical or computer-related field is preferred; equivalent relevant work experience may be considered in place of formal education.
A passion for delivering high-quality client service and technical support.
Strong analytical, troubleshooting, and critical-thinking skills.
Technical proficiency in Windows desktop and server environments, macOS, desktop applications, networking, security, and web applications.
Excellent verbal and written communication skills.
Previous experience in a training, coaching, or mentoring role is preferred.

ONE LAST THING

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $40,000-$60,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide technical and account support to clients, investigate and resolve complex issues, and coordinate with engineering and support teams to escalate defects and test fixes. Maintain support documentation, mentor team members, and meet service quality and performance targets.

Requirements

The role ideally requires 1–2 years of technical support experience with Windows, macOS, desktop applications, networking, security, and web applications; equivalent relevant experience may be considered. An associate degree in a technical or computer-related field is preferred, along with strong troubleshooting, client service, communication, and analytical skills; coaching or mentoring experience is also preferred.

Skills

Technical Support
Account Support
Troubleshooting
Windows Desktop and Server Environments
macOS
Desktop Applications
Networking
Security
Web Applications
Client Service
Analytical Thinking
Critical Thinking
Written Communication
Verbal Communication
Coaching and Mentoring
Knowledge Base Documentation

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Technical Support
Account Support
Client Service
Windows
Windows Server
macOS
Desktop Applications
Networking
Security
Web Applications
CRM Systems
Knowledge Bases
Troubleshooting
Escalated Technical Issues
Defect Reproduction
Fix Testing
Engineering Collaboration
Development Collaboration
Knowledge Base Documentation
Coaching
Mentoring
Service Quality
Information Management
Digital Transformation
Technical Training

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