Business Process Director

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

OpenText is accelerating our clients' move to the cloud through Cloud Acceleration. Success depends not only on individual functional initiatives, but on how well the end-to-end processes work across Product, Sales, Professional Services, Cloud Operations, Customer Success, Finance and IT. We are seeking a Director, Enterprise Process Design to identify where processes, systems, data and handoffs create friction and to design simpler, scalable and increasingly automated ways of working. Reporting to the VP, Cloud Acceleration, this role brings an enterprise-wide process perspective while functional leaders remain accountable for execution within their areas.

This role will suit a curious, structured problem solver who is comfortable with ambiguity and can influence senior stakeholders across a complex matrix without direct line-management authority.

What The Role Offers

• Own the end-to-end process architecture for Cloud Acceleration, from client intent and commercial offer through contracting, provisioning, migration, adoption, billing, renewal and expansion.
• Diagnose process breaks, bottlenecks, duplicated activity and unclear handoffs using process mapping, data and root-cause analysis; establish practical performance baselines.
• Design simplified future-state processes, decision rights, controls, service levels and measures that improve client experience, speed, scalability and economics.
• Partner across Product, Sales, Professional Services, Cloud Operations, Customer Success, Finance, Legal and IT to align requirements and resolve cross-functional process issues.
• Translate approved process designs into clear business, data, automation and technology requirements, working with IT and functional technology owners to prioritize implementation.
• Identify opportunities to apply AI, workflow and automation to reduce manual effort and improve decision quality and execution.
• Support functional owners in piloting and embedding redesigned processes, partnering with Change Management and PMO to drive adoption and measure impact.
• Surface material trade-offs, dependencies and decisions, and provide clear recommendations to the VP, Cloud Acceleration and relevant governance forums.
  
  

What You Need To Succeed

• Typically brings 12+ years of experience in enterprise process transformation, operating-model design, business architecture, operational excellence, management consulting, or a related discipline, with greater emphasis on scope, complexity, and impact than years alone.
• Demonstrated success diagnosing, redesigning, and improving complex cross-functional processes within global or matrixed organizations, with a strong end-to-end perspective.
• Strong structured problem-solving and analytical capabilities, able to turn ambiguous business challenges into clear hypotheses, analysis, recommendations, and practical actions.
• Proven ability to influence without authority, build credibility and coalitions, and secure decisions, alignment, and commitments across functions and senior stakeholders.
• Experience translating business needs into process, data, and technology requirements, while partnering effectively with teams through implementation and adoption.
• Strong facilitation, communication, and stakeholder-management skills, with the ability to move comfortably between executive-level discussions and detailed process design.
• Strong commercial and operational judgment, balancing client experience, speed, cost, risk, scalability, and broader organizational impact when developing solutions.
• Experience with enterprise software, SaaS, cloud transformation, or end-to-end client lifecycle processes, including areas such as quote-to-cash, provisioning, billing, migration, and customer success; deep cloud expertise is not required.
• Additional value through management consulting, process mining, Lean/Six Sigma, business architecture, or large-scale process automation, particularly experience structuring ambiguous problems and translating analysis into practical recommendations.
• Intellectually curious, pragmatic, and comfortable navigating complexity, asking incisive questions to identify root causes, challenging established practices constructively, maintaining momentum and accountability in a matrix, and developing practical, scalable solutions rather than process documentation for its own sake.
  
  

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.