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Added 3 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Toronto, ON
- Full-time
Support contract administration, change management, and procurement activities.
Added 3 mins ago
VA
Manager, Compensation and Benefits
Vancouver Airport Authority
Vancouver, BC
- Full-time
Lead approved new programs and enhancements through implementation, coordinating systems, processes, communications and change management with internal partners.
Added 33 mins ago
RC
Automotive Electrical Sourcing & Category Manager
Rexel Canada
Winnipeg, MB
- Full-time
We are seeking an experienced Automotive Electrical Sourcing & Category Manager based in Winnipeg, MB to lead strategic sourcing, supplier development, category management, and supply-chain…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Reporting to the Associate Manager of the Ambulatory Blood and Marrow Transplant (BMT) Department at the state-of-the-art Arthur J.E. Child Comprehensive Cancer Centre in Calgary, Alberta,…
Added 1 hour ago
AH
Assistant Head Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…District Health Services Acute Care Unit. Reporting to the Manager, the AHN provides effective clinical leadership to the ED and acts as a resource for the multidisciplinary team, patients,…
Added 1 hour ago
AH
Speech Pathologist II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Under general supervision from the Allied Health Assistant Manager, you will be responsible for the assessment and treatment of patients referred to the service as well as development,…
Added 1 hour ago
AH
Assistant Head Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…District Health Services Acute Care Unit. Reporting to the Manager, the AHN provides effective clinical leadership to the ED and acts as a resource for the multidisciplinary team, patients,…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 1 hour ago
AH
Health Care Aide, Type A Continuing Care Home
Alberta Health Services
Grande Prairie, AB
- Part-time
…expertise to provide care and oversight. Reporting to the Care Manager, you will work under the supervision of a regulated health professional while delivering healthcare services. You will…
Added 1 hour ago
AH
Manager
Alberta Health Services
Red Deer, AB
- Temporary
…Women Children’s & Respiratory Services is seeking a dedicated manager to lead our Respiratory Program at RDRHC. Reporting to the Patient Care Manager, the Program Manager is accountable…
Added 1 hour ago
AH
Unit Manager - Acute Care
Alberta Health Services
Ponoka, AB
- Full-time
The Acute Care Manager has direct accountability for operations in Emergency Department, Medical Inpatient Unit and Obstetrical Services in Ponoka. Reporting to the Site Lead and in…
Added 1 hour ago
AH
Social Worker II - Psychosocial Oncology
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…locations for outpatient/inpatient coverage. Reporting to the Manager, SW is an integral member of the Psychosocial Oncology team, providing specialized support to cancer patients and their…
Added 1 hour ago
AH
Supervisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…build confidence in staff. Demonstrated ability to implement change and handle competing priorities with minimal supervision. Strong interpersonal skills and exceptional verbal and written…
Added 1 hour ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
As our Project Manager, you’ll lead website projects from initial planning through launch, helping turn client goals into websites that support their business. Reporting to the Team Lead of…
Added 1 hour ago
E
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
- $18 to $23 CAD / hour
- Full-time
- Remote
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Added 1 hour ago
NF
Sales Team Manager - Calgary
Neilson Financial Services
Calgary, AB
- Full-time
We are seeking a Sales Team Manager with exceptional skills and talents. In this role, you will lead our team of Sales Advisors, cultivating a customer-centric, collaborative, and…
Added 1 hour ago
OF
Kitchen Staff Substitute
Opaa! Food Management
St. Vincent's, NL · St Vincent, NL
- Internship
Opaa! Food Management, Inc. operates across 10 states. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss pay with you in more detail.
Added 2 hours ago
CI
Insurance Broker
CMB Insurance Brokers
AB · Edmonton, AB
- Full-time
Attend and participate in Account Manager/CSR meetings, general staff meetings, company functions
Added 2 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations…
Added 2 hours ago
WI
Project Manager, Municipal Planning
WSP in Canada
Toronto, ON
- Full-time
WSP is seeking an experienced Project Manager to lead and manage policy planning projects for municipal clients while playing a key role in growing our Municipal Planning Practice. The…
Added 2 hours ago
VF
Facility Operator
Vivo for Healthier Generations
Calgary, AB
- Full-time
Complete scheduled filter changes and routine maintenance following asset management protocols to optimize operational efficiency.
Added 2 hours ago
C
Consulting Manager-Scrum Master, Life Sciences w/ Manufacturing exp. Consulting
Cognizant
Halifax, NS
- Full-time
Level: Manager/ Location: Halifax (Work Model: Hybrid)
Added 2 hours ago
H
Global Mining Practice Business Development Leader
HDR
Corner Brook, NL
- Full-time
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not…
Added 2 hours ago
Senior Consultant / Manager, Financial Advisory
Teneo
Toronto, ON
Integrating the disciplines of financial advisory, management consulting, investor relations, strategic communications, government affairs, risk analysis and talent advisory, Teneo’s global…
Added 3 hours ago
Documentation Specialist
GRIFOLS, S.A.
Mississauga, ON
Reports to: Quality Management System Manager

OpenText

Client Manager

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

Client Manager's (CM) at OpenText are part of a global team of highly skilled and entrepreneurial professionals who understand that their clients are experiencing unprecedented change. Your clients trust you to help them solve their most pressing business problems and support them in their digital journey.

In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing OpenText's revenue. You will promote OpenText's solutions, support, and services capabilities. Through formal and informal activities, you will market our capabilities to existing clients, with a view to strategic enterprise agreements and high-touch client interactions at all levels. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal, and Finance to ensure client satisfaction.

What The Role Offers

Sell the value of OpenText services and support programs and drive retention as well as expansion by developing and strengthening relationships (C-level to Manager).
Develop and maintain long-term post-sales relationships with client accounts critical to the company in terms of recurring base revenue and future growth.
Manage services and generate sales among key accounts, including upselling and cross-selling.
Act as the point of contact for assigned clients under minimal supervision with latitude for independent judgment.
Report directly to the Manager of Client Management (MCM).
Conduct sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives.
Be knowledgeable about the company's products and services to facilitate sales efforts.
Ensure clients receive requested products and services in a timely fashion.
Communicate client needs and demands promptly to respective internal business units and coordinate with colleagues working on the same account to ensure consistent service.
Maintain sales records of client transactions and prepare sales reports as required.
Forecast and track client account metrics.
Identify opportunities to grow business with existing clients.
Work with the company's sales team to reach prospective clients.
Perform other duties as required by the Manager of Client Management (MCM).
Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up, and closing renewals prior to expiration.
Helping to identify new opportunities within the internal and external landscape.
Manage client escalations in collaboration with cross-functional teams to ensure client satisfaction and continuous improvement.
Lead and attend client meetings.

What You Need To Succeed

An innovative and creative approach to complex challenges.
Developing and maintaining post-sales relationships with named client accounts, ensuring continued renewal and future expansion.
Negotiating.
Managing, servicing, and upselling an assigned territory of accounts.
Operating with minimal supervision and given latitude for decision-making.
Performing sales activities for assigned accounts to achieve and exceed revenue objectives.
Ability to interact effectively with all levels of a company from C-level executives to Managers.
Ability to prioritize and balance multiple projects and deadlines in an evolving environment.
3-5 years of experience in a client-facing role in Sales or Customer Success Management preferred (Software Sales is an asset).

Qualifications

Excellent written, oral, presentation, and communication skills
Excellent critical thinking skills
Strong communication and negotiation skills
Eagerness to collaborate within, and across, teams to achieve results
Ability to work under pressure in order to meet deadlines
Think creatively.
Always act professionally

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $49,600 - $74,400; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage strategic client accounts as the primary point of contact, building post-sales relationships and ensuring client satisfaction, renewals, and retention. Achieve revenue objectives by identifying growth opportunities, selling and renewing services, coordinating with internal teams, and managing client escalations.

Requirements

The role prefers 3–5 years of client-facing experience in sales or customer success, with software sales considered an asset. Candidates should be skilled in negotiation, communication, critical thinking, and managing multiple priorities, and be able to work independently with stakeholders at all organizational levels.

Skills

Account Management
Sales
Customer Success
Negotiation
Upselling
Cross-Selling
Renewal Management
Revenue Growth
Strategic Account Management
Client Retention
Forecasting
Sales Reporting
Escalation Management
Presentation Skills
Critical Thinking

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Digital Transformation
Artificial Intelligence
Software Sales
Client Management
Strategic Accounts
Post-Sales Relationships
Customer Success
Account Retention
Revenue Growth
Renewals
Upselling
Cross-Selling
Enterprise Agreements
Sales Forecasting
Sales Reporting
Client Escalations
Account Metrics
Cross-Functional Collaboration
Client Satisfaction

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