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Added 4 mins ago
T
Customer Experience Associate- Whistler, BC
TD
Whistler, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 4 mins ago
C
Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
As Senior Manager, Email and Distributed Marketing, you will support the strategy and lead the execution, governance, optimization, and ongoing management of advisor- and business-driven…
Added 18 mins ago
RR
New Home Sales Representative | Preconstruction – Oakville, ON
RARE Real Estate Inc
Oakville, ON
- Full-time
…who excels at building relationships, delivering exceptional customer service, and turning opportunities into successful…
Added 18 mins ago
C
Spécialiste de remboursement Bilingue/Reimbursement Specialist
Cencora
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects;
Added 33 mins ago
CC
Diesel Technician - Heavy Duty Truck Services
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
Inform customer/manager of completion times, services expenses, and possible changes
Added 33 mins ago
E
Management Trainee
Enterprise
Bridgewater, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 33 mins ago
MM
Client Advisor, Miu Miu Vancouver Holt Renfrew
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Vancouver, BC
- Full-time
Deal effectively with customer complaints by liaising with the line manager when necessary.
Added 33 mins ago
AI
Account Manager
Axis Insurance
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
As an Account Manager, Personal lines a typical day might include:
Added 33 mins ago
OD
FR 29% Elem Contract, French BIP Coverage (flexible timing - 1 hour per day scheduled in the morning)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Kanata, ON
- Contract
…with a human rights and equity perspective, to foster student success, achievement and…
Added 33 mins ago
OD
FR 24% Elem Contract, Grade 7/8, Core French, Arts to BIP - Sped Ed 2 required (Mon, Tues, Thurs, Fri 2:00-3:00 and Wed 12:20-3:00)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Kanata, ON
- Contract
…with a human rights and equity perspective, to foster student success, achievement and…
Added 33 mins ago
OD
FR 24% Elem Contract, French Kindergarten coverage & Grade 4/5 Art coverage (M 12:05 - 2:05, T-F 1:05 - 2:05)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Contract
…with a human rights and equity perspective, to foster student success, achievement and…
Added 33 mins ago
CC
Business Development Manager
Canada Cartage
Calgary, AB
- Full-time
The Business Development Manager will be responsible for driving profitable revenue growth by identifying and securing new dedicated fleet business opportunities throughout Alberta. This is…
Added 33 mins ago
J
Manager, Technical Services
Jobgether
Canada
- Contract
Lead and scale a growing technical services function within a customer-focused organization supporting complex enterprise technology environments. As the first dedicated Manager of…
Added 48 mins ago
PM
Clinical Project Manager - CRO
Pharma Medica Research Inc.
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
…Come join our team! We are currently looking for a Project Manager to join our…
Added 48 mins ago
OD
FR 48% Elem Contract, Kindergarten to Grade 8, French (M 12:00-3:45; T-W 12:00-2:00, Th 12:00-1:00, F 12:00-2:00)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Kanata, ON
- Contract
…with a human rights and equity perspective, to foster student success, achievement and…
Added 48 mins ago
OD
FR 19% Elem Contract; Grade 7 Core French (Tues/Thurs: 2:00pm-3:00pm, Wed/Fri: 11:20am-12:20pm) (combinable with 14% @ Stittsville PS to total 33% FTE)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Kanata, ON
- Contract
…with a human rights and equity perspective, to foster student success, achievement and…
Added 48 mins ago
P
Business Development Specialist
Prevision360
Toronto, ON
- Full-time
…Prevision360 to market, we are looking for a Business Development Manager to lead customer acquisition, develop relationships across the startup ecosystem, and help establish the commercial…
Added 48 mins ago
J
Manager of UX Research
Jobgether
Canada
- $112,000 to $160,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager of UX Research based in Canada.
Added 48 mins ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
…service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable.…
Added 48 mins ago
AC
Financial Analyst
ATS Corporation
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- $64,000 to $88,000 CAD / year
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All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.
Added 48 mins ago
B
Maintenance Technician
BRKFREE
Mississauga, ON
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…environment where every team member is an essential component of our success and everyone's voice is important in our…
Added 48 mins ago
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Casual Clerical
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…development of a strong and equitable workforce, that will foster the success and well-being of our students, staff, and wider-Catholic school communities. We strive to uphold the values of…
Added 48 mins ago
NH
Workplace Relations & Investigations Consultant
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St. Catharines, ON
- Temporary
Reporting to the Manager, Workplace Relations, the Workplace Relations & Investigations Consultant is responsible for supporting and advancing Niagara Health's workplace relations programs,…
Added 48 mins ago
AR
Account Manager-Retail New Truck Sales (Hamilton)
Altruck Rentals
Guelph, ON
- Full-time
The Account Manager for Retail, New Truck Sales is responsible for building and maintaining strong customer relationships, identifying sales opportunities, and achieving sales targets by…
Added 48 mins ago
RC
Sales Consultant
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Partnering with the internal Delivery Manager and recruitment teams to guarantee client talent fulfillment expectations are met.

OpenText

Client Manager

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

Client Manager's (CM) at OpenText are part of a global team of highly skilled and entrepreneurial professionals who understand that their clients are experiencing unprecedented change. Your clients trust you to help them solve their most pressing business problems and support them in their digital journey.

In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing OpenText's revenue. You will promote OpenText's solutions, support, and services capabilities. Through formal and informal activities, you will market our capabilities to existing clients, with a view to strategic enterprise agreements and high-touch client interactions at all levels. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal, and Finance to ensure client satisfaction.

What The Role Offers

Sell the value of OpenText services and support programs and drive retention as well as expansion by developing and strengthening relationships (C-level to Manager).
Develop and maintain long-term post-sales relationships with client accounts critical to the company in terms of recurring base revenue and future growth.
Manage services and generate sales among key accounts, including upselling and cross-selling.
Act as the point of contact for assigned clients under minimal supervision with latitude for independent judgment.
Report directly to the Manager of Client Management (MCM).
Conduct sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives.
Be knowledgeable about the company's products and services to facilitate sales efforts.
Ensure clients receive requested products and services in a timely fashion.
Communicate client needs and demands promptly to respective internal business units and coordinate with colleagues working on the same account to ensure consistent service.
Maintain sales records of client transactions and prepare sales reports as required.
Forecast and track client account metrics.
Identify opportunities to grow business with existing clients.
Work with the company's sales team to reach prospective clients.
Perform other duties as required by the Manager of Client Management (MCM).
Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up, and closing renewals prior to expiration.
Helping to identify new opportunities within the internal and external landscape.
Manage client escalations in collaboration with cross-functional teams to ensure client satisfaction and continuous improvement.
Lead and attend client meetings.

What You Need To Succeed

An innovative and creative approach to complex challenges.
Developing and maintaining post-sales relationships with named client accounts, ensuring continued renewal and future expansion.
Negotiating.
Managing, servicing, and upselling an assigned territory of accounts.
Operating with minimal supervision and given latitude for decision-making.
Performing sales activities for assigned accounts to achieve and exceed revenue objectives.
Ability to interact effectively with all levels of a company from C-level executives to Managers.
Ability to prioritize and balance multiple projects and deadlines in an evolving environment.
3-5 years of experience in a client-facing role in Sales or Customer Success Management preferred (Software Sales is an asset).

Qualifications

Excellent written, oral, presentation, and communication skills
Excellent critical thinking skills
Strong communication and negotiation skills
Eagerness to collaborate within, and across, teams to achieve results
Ability to work under pressure in order to meet deadlines
Think creatively.
Always act professionally

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $49,600 - $74,400; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage strategic client accounts as the primary point of contact, building post-sales relationships and ensuring client satisfaction, renewals, and retention. Achieve revenue objectives by identifying growth opportunities, selling and renewing services, coordinating with internal teams, and managing client escalations.

Requirements

The role prefers 3–5 years of client-facing experience in sales or customer success, with software sales considered an asset. Candidates should be skilled in negotiation, communication, critical thinking, and managing multiple priorities, and be able to work independently with stakeholders at all organizational levels.

Skills

Account Management
Sales
Customer Success
Negotiation
Upselling
Cross-Selling
Renewal Management
Revenue Growth
Strategic Account Management
Client Retention
Forecasting
Sales Reporting
Escalation Management
Presentation Skills
Critical Thinking

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Digital Transformation
Artificial Intelligence
Software Sales
Client Management
Strategic Accounts
Post-Sales Relationships
Customer Success
Account Retention
Revenue Growth
Renewals
Upselling
Cross-Selling
Enterprise Agreements
Sales Forecasting
Sales Reporting
Client Escalations
Account Metrics
Cross-Functional Collaboration
Client Satisfaction

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