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Added 17 mins ago
MR
Merchandiser (Stephenville, NL)
Match Retail
Stephenville, NL
- Contract
Step 2 Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 17 mins ago
EG
Business Development Manager - Power Transmission
EMAGE Group
Canada
- Full-time
Business Development Manager / Director - Power Transmission
Added 17 mins ago
AH
Registered Nurse - Case Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Added 17 mins ago
AH
Unit Manager - Acute Care
Alberta Health Services
Ponoka, AB
- Full-time
Ponoka Hospital and Care Centre is seeking a collaborative Acute Care Manager to oversee operations in a dynamic rural healthcare environment. Ponoka is a vibrant community in Central…
Added 17 mins ago
SP
Bilingual Customer Success Manager (French/English-Speaking)
Salesforce Partner Canada
Montreal, QC
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 17 mins ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 17 mins ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
As our Project Manager, you’ll lead website projects from initial planning through launch, helping turn client goals into websites that support their business. Reporting to the Team Lead of…
Added 17 mins ago
E
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
- $18 to $23 CAD / hour
- Full-time
- Remote
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Added 47 mins ago
MR
Merchandiser (Prince Albert, SK)
Match Retail
Prince Albert, SK
- Contract
Step 2 Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 47 mins ago
BM
General Manager, Deer Ridge Golf Club
BoardRoom magazine
Kitchener, ON
- Full-time
Added 1 hour ago
CI
Insurance Broker
CMB Insurance Brokers
AB · Edmonton, AB
- Full-time
Maintain a positive and proactive working relationship with key stakeholders in the renewal system, and manage the renewal process to assist in meeting reporting requirements
Added 1 hour ago
KG
Property Manager (Oakville)
Kipling Group
Toronto, ON
- Full-time
Added 1 hour ago
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Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Rimouski, QC
- Full-time
Your time will be split between working within Prospr advisor team (reporting to an ADP Sales Manager) and gaining exposure to the role of a standalone advisor (working with the local Sun…
Added 1 hour ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end-to-end support provided by…
Added 1 hour ago
TH
Used Car Sales Manager
The Humberview Group
Mississauga, ON
- Full-time
Cooksville Hyundai is looking for an experienced Used Car Sales Manager to add to their team in Mississauga. Cooksville Hyundai is proud to be a member of The Humberview Group, representing…
Added 1 hour ago
WI
Project Manager, Municipal Planning
WSP in Canada
Toronto, ON
- Full-time
WSP is seeking an experienced Project Manager to lead and manage policy planning projects for municipal clients while playing a key role in growing our Municipal Planning Practice. The…
Added 1 hour ago
H
Global Mining Practice Business Development Leader
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- Full-time
Develop the Team: Coach and train client managers, technical leaders and pursuit teams in account planning, relationship development, capture management and client-focused communication.
Added 1 hour ago
MR
Merchandiser (Edson, AB)
Match Retail
Edson, AB
- Contract
Step 2 Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 2 hours ago
Senior Consultant / Manager, Financial Advisory
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The Role – Senior Consultant / Manager, Toronto
Added 2 hours ago
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Financing Specialist
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Langley (District), BC · LANGLEY, British Columbia
- Full-time
…financial and credit advice. Your contribution to the Client’s Relationship Team, and strategic partner to the Commercial Account Manager, managing the credit process will enable enhanced…
Added 2 hours ago
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Assistant Branch Operations Manager
Royal Bank of Canada
Ottawa, ON
- Full-time
…Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing…
Added 2 hours ago
JG
Marketing Business Development Manager
Jupiter Global Bio-Research Inc.
AB · Edmonton, AB
- Full-time
Role Description The Marketing Business Development Manager is a full-time, on-site role based in Edmonton, AB. This position is responsible for identifying and developing new business…
Added 2 hours ago
Manager, Advisory Services
Affinity Credit Union
Watrous, SK
Lead a team of advisors as a Manager of Advisory Services at our Watrous, Strasbourg, Nokomis, & Colonsay locations. You’ll coach talent that delivers exceptional service & professional…
Added 2 hours ago
MM
Customer Success Manager - Measure Marketing
Measure Marketing Results Inc.
Remote, Canada
- Full-time
- Remote
You're part relationship builder, part data storyteller and part project driver. You don't wait for clients to raise concerns. You see the dip in the dashboard first, figure out why, and…
Added 3 hours ago
RC
Tax Manager - Private Company
RSM Canada
Calgary, AB
- Full-time
RSM’s Private Client Services practice is looking for a dynamic Tax Manager to join our team. At RSM, our Private Client Services practice is rooted in strong relationships based on a deep…

OpenText

Client Manager

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

Client Manager's (CM) at OpenText are part of a global team of highly skilled and entrepreneurial professionals who understand that their clients are experiencing unprecedented change. Your clients trust you to help them solve their most pressing business problems and support them in their digital journey.

In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing OpenText's revenue. You will promote OpenText's solutions, support, and services capabilities. Through formal and informal activities, you will market our capabilities to existing clients, with a view to strategic enterprise agreements and high-touch client interactions at all levels. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal, and Finance to ensure client satisfaction.

What The Role Offers

Sell the value of OpenText services and support programs and drive retention as well as expansion by developing and strengthening relationships (C-level to Manager).
Develop and maintain long-term post-sales relationships with client accounts critical to the company in terms of recurring base revenue and future growth.
Manage services and generate sales among key accounts, including upselling and cross-selling.
Act as the point of contact for assigned clients under minimal supervision with latitude for independent judgment.
Report directly to the Manager of Client Management (MCM).
Conduct sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives.
Be knowledgeable about the company's products and services to facilitate sales efforts.
Ensure clients receive requested products and services in a timely fashion.
Communicate client needs and demands promptly to respective internal business units and coordinate with colleagues working on the same account to ensure consistent service.
Maintain sales records of client transactions and prepare sales reports as required.
Forecast and track client account metrics.
Identify opportunities to grow business with existing clients.
Work with the company's sales team to reach prospective clients.
Perform other duties as required by the Manager of Client Management (MCM).
Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up, and closing renewals prior to expiration.
Helping to identify new opportunities within the internal and external landscape.
Manage client escalations in collaboration with cross-functional teams to ensure client satisfaction and continuous improvement.
Lead and attend client meetings.

What You Need To Succeed

An innovative and creative approach to complex challenges.
Developing and maintaining post-sales relationships with named client accounts, ensuring continued renewal and future expansion.
Negotiating.
Managing, servicing, and upselling an assigned territory of accounts.
Operating with minimal supervision and given latitude for decision-making.
Performing sales activities for assigned accounts to achieve and exceed revenue objectives.
Ability to interact effectively with all levels of a company from C-level executives to Managers.
Ability to prioritize and balance multiple projects and deadlines in an evolving environment.
3-5 years of experience in a client-facing role in Sales or Customer Success Management preferred (Software Sales is an asset).

Qualifications

Excellent written, oral, presentation, and communication skills
Excellent critical thinking skills
Strong communication and negotiation skills
Eagerness to collaborate within, and across, teams to achieve results
Ability to work under pressure in order to meet deadlines
Think creatively.
Always act professionally

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $49,600 - $74,400; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage strategic client accounts as the primary point of contact, building post-sales relationships and ensuring client satisfaction, renewals, and retention. Achieve revenue objectives by identifying growth opportunities, selling and renewing services, coordinating with internal teams, and managing client escalations.

Requirements

The role prefers 3–5 years of client-facing experience in sales or customer success, with software sales considered an asset. Candidates should be skilled in negotiation, communication, critical thinking, and managing multiple priorities, and be able to work independently with stakeholders at all organizational levels.

Skills

Account Management
Sales
Customer Success
Negotiation
Upselling
Cross-Selling
Renewal Management
Revenue Growth
Strategic Account Management
Client Retention
Forecasting
Sales Reporting
Escalation Management
Presentation Skills
Critical Thinking

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Digital Transformation
Artificial Intelligence
Software Sales
Client Management
Strategic Accounts
Post-Sales Relationships
Customer Success
Account Retention
Revenue Growth
Renewals
Upselling
Cross-Selling
Enterprise Agreements
Sales Forecasting
Sales Reporting
Client Escalations
Account Metrics
Cross-Functional Collaboration
Client Satisfaction

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