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Added 26 mins ago
IG
Commercial Lines Account Professional
Insight Global
Ottawa, ON · Kanata, ON
- $65,000 to $73,000 CAD / year
- Full-time
We are seeking a motivated and results-driven Commercial Lines Insurance Producer or Account Manager to join our growing team. In this role, you will be responsible for generating new…
Added 1 hour ago
AI
Account Manager
Axis Insurance
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
As an Account Manager, Personal lines a typical day might include:
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 hour ago
O
Account Manager, Client Services
Octacom
Hamilton, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 1 hour ago
O
Client Manager
OpenText
Richmond Hill, ON
- Full-time
Client Manager's (CM) at OpenText are part of a global team of highly skilled and entrepreneurial professionals who understand that their clients are experiencing unprecedented change. Your…
Added 1 hour ago
TR
Commercial Property Manager
Taylor Ryan Executive Search Partners
Toronto, ON · Etobicoke, ON
- $95,000 to $120,000 CAD / year
- Full-time
…1950's. They are hiring an experienced Commercial Property Manager to take ownership of a mixed commercial portfolio - retail, industrial, office, and medical - its budgets and recoveries,…
Added 1 hour ago
SA
Campaign Marketing Manager, Customer Lifecycle
STAN AI
Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / month
- Full-time
…and we're on a mission to build the world's first AI property manager. Want to come along for the…
Added 1 hour ago
AI
Account Manager, Private Client
Axis Insurance
Burlington, ON
- $70,000 to $80,000 CAD / year
- Full-time
As an Account Manager, Private Client a typical day might include:
Added 1 hour ago
AI
Account Manager
Axis Insurance
Burlington, ON
- $70,000 to $80,000 CAD / year
- Full-time
As an Account Manager, a typical day might include:
Added 1 hour ago
TF
Commercial Operations Process Excellence Manager
Thermo Fisher Scientific
Toronto, ON
- Full-time
The Commercial Operations Process Excellence Manager drives the global harmonization and continuous improvement of commercial processes across the Instrument & Enterprise Services business…
Added 1 hour ago
ES
Mobilization & P3 Strategy Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
Equans is looking for a Mobilization & P3 Strategy Manager in toronto!
Added 1 hour ago
GA
Facilities Project Manager
Give and Go Prepared Foods
Mississauga, ON
- Full-time
Give & Go Prepared Foods is seeking a Facilities Project Manager to lead corporate facilities maintenance engineering across our manufacturing, storage, and office locations.
Added 1 hour ago
CL
General Manager - Off Campus
Campus Living Centres
Waterloo, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 1 hour ago
SR
Commercial Property Manager
Servis Realty Inc.
AB · Edmonton, AB
- Full-time
Servis Realty Inc. is seeking an experienced Commercial Property Manager to
Added 1 hour ago
SR
Commercial Property Manager - Industrial
Servis Realty Inc.
AB · Edmonton, AB
- Full-time
Commercial Property Manager - Suburban Office & Industrial
Added 2 hours ago
VC
Director of Property Management
Villa Charities Inc.
Toronto, ON · North York, ON
- $115,000 to $140,000 CAD / year
- Full-time
Monitor building condition assessments and establish priorities for infrastructure renewal and investment.
Added 2 hours ago
F
Leasing Administrator
Fitzrovia
Toronto, ON
- $65,000 to $70,000 CAD / year
- Full-time
Manage the lease renewal cycle for assigned buildings, including preparing and issuing renewal packages, following up with residents, and filing executed documents within the mandated…
Added 2 hours ago
L
Lease Accountant
LCBO
Toronto, ON
- $66,671 to $113,578 CAD / year
- Contract
Reporting to the Senior Manager, Real Estate Administration & Analysis, the Lease Accountant is responsible for the accurate accounting, reporting, and financial administration of the LCBO…
Added 2 hours ago
MI
FHIR Integration Engineer/Full Stack Engineer (Healthcare) 7+ years of experience
Maarut Inc
Toronto, ON
- Contract
…standards and provincial services, including the Hospital Report Manager (HRM) Standard, Provider Registry, Client Registry, and eReferral, covering message transformation, validation,…
Added 2 hours ago
A
Change Manager
Aplin
AB · Edmonton, AB
- Contract
Our client is looking for a Change Manager to join their eService Tech project as we move into the next phase of the rollout across operations.
Added 2 hours ago
CO
Senior Project Landscape Architect / Project Manager
City of Kelowna
Kelowna, BC
- Full-time
…projects and will supervise junior staff and assist the Department Manager with staff mentoring and performance evaluations. The position will oversee the selection of consultants, manage…
Added 2 hours ago
TA
Customer Accounts Advisor-Part Time
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Red Deer, AB
- Part-time
Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
Added 2 hours ago
G
Client Solutions Manager
Gallagher
Calgary, AB
- Temporary
We are seeking a highly motivated Commercial Lines Account Manager with a minimum of 3 years of experience and demonstrated expertise in Construction and Contractor risks to support a…
Added 2 hours ago
R
Senior Manager, Customer Success Operations
Ryan
Toronto, ON
- Full-time
The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that…
Added 3 hours ago
RT
Client Success Manager
Rivercity Technology Services Ltd.
Saskatoon, SK
- Full-time
The Client Success Manager is a full-time, on-site role in Saskatoon, reporting to the CEO. You'll be the person our clients know and trust most at Rivercity.

OpenText

Client Manager

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

Client Manager's (CM) at OpenText are part of a global team of highly skilled and entrepreneurial professionals who understand that their clients are experiencing unprecedented change. Your clients trust you to help them solve their most pressing business problems and support them in their digital journey.

In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing OpenText's revenue. You will promote OpenText's solutions, support, and services capabilities. Through formal and informal activities, you will market our capabilities to existing clients, with a view to strategic enterprise agreements and high-touch client interactions at all levels. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal, and Finance to ensure client satisfaction.

What The Role Offers

Sell the value of OpenText services and support programs and drive retention as well as expansion by developing and strengthening relationships (C-level to Manager).
Develop and maintain long-term post-sales relationships with client accounts critical to the company in terms of recurring base revenue and future growth.
Manage services and generate sales among key accounts, including upselling and cross-selling.
Act as the point of contact for assigned clients under minimal supervision with latitude for independent judgment.
Report directly to the Manager of Client Management (MCM).
Conduct sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives.
Be knowledgeable about the company's products and services to facilitate sales efforts.
Ensure clients receive requested products and services in a timely fashion.
Communicate client needs and demands promptly to respective internal business units and coordinate with colleagues working on the same account to ensure consistent service.
Maintain sales records of client transactions and prepare sales reports as required.
Forecast and track client account metrics.
Identify opportunities to grow business with existing clients.
Work with the company's sales team to reach prospective clients.
Perform other duties as required by the Manager of Client Management (MCM).
Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up, and closing renewals prior to expiration.
Helping to identify new opportunities within the internal and external landscape.
Manage client escalations in collaboration with cross-functional teams to ensure client satisfaction and continuous improvement.
Lead and attend client meetings.

What You Need To Succeed

An innovative and creative approach to complex challenges.
Developing and maintaining post-sales relationships with named client accounts, ensuring continued renewal and future expansion.
Negotiating.
Managing, servicing, and upselling an assigned territory of accounts.
Operating with minimal supervision and given latitude for decision-making.
Performing sales activities for assigned accounts to achieve and exceed revenue objectives.
Ability to interact effectively with all levels of a company from C-level executives to Managers.
Ability to prioritize and balance multiple projects and deadlines in an evolving environment.
3-5 years of experience in a client-facing role in Sales or Customer Success Management preferred (Software Sales is an asset).

Qualifications

Excellent written, oral, presentation, and communication skills
Excellent critical thinking skills
Strong communication and negotiation skills
Eagerness to collaborate within, and across, teams to achieve results
Ability to work under pressure in order to meet deadlines
Think creatively.
Always act professionally

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $49,600 - $74,400; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply About employer

More about this job

Responsibilities

Manage strategic client accounts as the primary point of contact, building post-sales relationships and ensuring client satisfaction, renewals, and retention. Achieve revenue objectives by identifying growth opportunities, selling and renewing services, coordinating with internal teams, and managing client escalations.

Requirements

The role prefers 3–5 years of client-facing experience in sales or customer success, with software sales considered an asset. Candidates should be skilled in negotiation, communication, critical thinking, and managing multiple priorities, and be able to work independently with stakeholders at all organizational levels.

Skills

Account Management
Sales
Customer Success
Negotiation
Upselling
Cross-Selling
Renewal Management
Revenue Growth
Strategic Account Management
Client Retention
Forecasting
Sales Reporting
Escalation Management
Presentation Skills
Critical Thinking

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Digital Transformation
Artificial Intelligence
Software Sales
Client Management
Strategic Accounts
Post-Sales Relationships
Customer Success
Account Retention
Revenue Growth
Renewals
Upselling
Cross-Selling
Enterprise Agreements
Sales Forecasting
Sales Reporting
Client Escalations
Account Metrics
Cross-Functional Collaboration
Client Satisfaction

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