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Added 13 mins ago
CA-Manager
Apple
Ottawa, ON
Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
Added 13 mins ago
OC
Engineering Manager
OSCO Construction Group
Saint John, NB
- Full-time
As a member of the OSCO Construction Group, Strescon offers a comprehensive compensation package including health and dental coverage, life insurance, RRSP and tax-free savings account…
Added 28 mins ago
MC
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- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 28 mins ago
M
Talent & Rewards Consulting Analyst
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Toronto, ON
- Other
We are seeking a talented individual to join our Workforce and Rewards team at Marsh People and Investments. This role will be based in Toronto, Ontario. This is a hybrid role that has a…
Added 42 mins ago
L
7733 - Seasonal Sales Help
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- $17.95 USD / hour
- Temporary
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 42 mins ago
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Added 42 mins ago
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Added 42 mins ago
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Added 42 mins ago
IB
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Added 42 mins ago
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Added 42 mins ago
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The Assistant Manager is a key member of the department who is responsible for assisting the Sr. Manager, Warehouse in the business unit’s success in contributing to the achievement of…
Added 42 mins ago
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Added 42 mins ago
Store Associate
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Added 42 mins ago
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- Part-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 42 mins ago
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Added 42 mins ago
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Added 42 mins ago
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Added 43 mins ago
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Motivate and develop site staff, managing performance to expectations and established standards. Be responsible and accountable for the supervision and activities of the team;
Added 43 mins ago
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Personal Lines Sales Broker (BC/AB) - Leads Provided
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Added 43 mins ago
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Added 58 mins ago
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Added 58 mins ago
B
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Added 58 mins ago
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OpenText

Client Manager

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

Client Manager's (CM) at OpenText are part of a global team of highly skilled and entrepreneurial professionals who understand that their clients are experiencing unprecedented change. Your clients trust you to help them solve their most pressing business problems and support them in their digital journey.

In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing OpenText's revenue. You will promote OpenText's solutions, support, and services capabilities. Through formal and informal activities, you will market our capabilities to existing clients, with a view to strategic enterprise agreements and high-touch client interactions at all levels. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal, and Finance to ensure client satisfaction.

What The Role Offers

Sell the value of OpenText services and support programs and drive retention as well as expansion by developing and strengthening relationships (C-level to Manager).
Develop and maintain long-term post-sales relationships with client accounts critical to the company in terms of recurring base revenue and future growth.
Manage services and generate sales among key accounts, including upselling and cross-selling.
Act as the point of contact for assigned clients under minimal supervision with latitude for independent judgment.
Report directly to the Manager of Client Management (MCM).
Conduct sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives.
Be knowledgeable about the company's products and services to facilitate sales efforts.
Ensure clients receive requested products and services in a timely fashion.
Communicate client needs and demands promptly to respective internal business units and coordinate with colleagues working on the same account to ensure consistent service.
Maintain sales records of client transactions and prepare sales reports as required.
Forecast and track client account metrics.
Identify opportunities to grow business with existing clients.
Work with the company's sales team to reach prospective clients.
Perform other duties as required by the Manager of Client Management (MCM).
Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up, and closing renewals prior to expiration.
Helping to identify new opportunities within the internal and external landscape.
Manage client escalations in collaboration with cross-functional teams to ensure client satisfaction and continuous improvement.
Lead and attend client meetings.

What You Need To Succeed

An innovative and creative approach to complex challenges.
Developing and maintaining post-sales relationships with named client accounts, ensuring continued renewal and future expansion.
Negotiating.
Managing, servicing, and upselling an assigned territory of accounts.
Operating with minimal supervision and given latitude for decision-making.
Performing sales activities for assigned accounts to achieve and exceed revenue objectives.
Ability to interact effectively with all levels of a company from C-level executives to Managers.
Ability to prioritize and balance multiple projects and deadlines in an evolving environment.
3-5 years of experience in a client-facing role in Sales or Customer Success Management preferred (Software Sales is an asset).

Qualifications

Excellent written, oral, presentation, and communication skills
Excellent critical thinking skills
Strong communication and negotiation skills
Eagerness to collaborate within, and across, teams to achieve results
Ability to work under pressure in order to meet deadlines
Think creatively.
Always act professionally

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $49,600 - $74,400; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage strategic client accounts as the primary point of contact, building post-sales relationships and ensuring client satisfaction, renewals, and retention. Achieve revenue objectives by identifying growth opportunities, selling and renewing services, coordinating with internal teams, and managing client escalations.

Requirements

The role prefers 3–5 years of client-facing experience in sales or customer success, with software sales considered an asset. Candidates should be skilled in negotiation, communication, critical thinking, and managing multiple priorities, and be able to work independently with stakeholders at all organizational levels.

Skills

Account Management
Sales
Customer Success
Negotiation
Upselling
Cross-Selling
Renewal Management
Revenue Growth
Strategic Account Management
Client Retention
Forecasting
Sales Reporting
Escalation Management
Presentation Skills
Critical Thinking

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Digital Transformation
Artificial Intelligence
Software Sales
Client Management
Strategic Accounts
Post-Sales Relationships
Customer Success
Account Retention
Revenue Growth
Renewals
Upselling
Cross-Selling
Enterprise Agreements
Sales Forecasting
Sales Reporting
Client Escalations
Account Metrics
Cross-Functional Collaboration
Client Satisfaction

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