Jobs in Canada

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Added 27 days ago
CT
Director, BSA Platforms & Practice
Canadian Tire Corporation
Toronto, ON · Oakville, ON
- Full-time
Reporting to the AVP, Planning & Design Practices, the Director, BSA Platforms & Practice will lead the strategy and continuous improvement of our new enterprise Application Knowledge Hub.…
Added 27 days ago
C/
Director Member Services & Innovation
CIRO / OCRI
Toronto, ON · Montreal, QC · AB · Vancouver, BC · Calgary, AB
- Full-time
Reporting to the VP, Strategy & Innovation, and Member Services, the Director, Innovation is responsible for the development and execution of CIRO’s initiatives to support transformation…
Added 27 days ago
H
Manager, Data & Insights
HIEC
Burlington, ON
- Full-time
We're looking for someone to lead HIEC's enterprise-wide data and insights strategy, helping shape how information is collected, managed, analyzed, and used across the organization.…
Added 27 days ago
LC
Director, Legal Counsel, Data & Privacy
Loblaw Companies Limited
Brampton, ON
- Full-time
Provide legal advice on consent and transparency requirements, data governance and lifecycle matters, and the responsible use of data, including in connection with artificial intelligence…
Added 27 days ago
RB
Director, Product Strategy & Roadmap
Royal Bank of Canada
Toronto, ON
- Full-time
…intake and prioritization through delivery and measurement. As Director, Product Strategy & Roadmap, you will decide what ships and when, ground those decisions in user value and adoption…
Added 27 days ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
This is a hands-on leadership role with an enterprise scope. You will personally lead Director and Vice President searches, deepen SmartRecruiters adoption and optimization, elevate…
Added 27 days ago
TH
Finance Manager, Technology
The Home Depot Canada
Toronto, ON
- Full-time
This role partners closely with Technology leaders, business sponsors and the Director of Finance to establish investment priorities, strengthen financial governance and ensure capital and…
Added 27 days ago
CI
Data Business Analyst
Colliers International
Toronto, ON
- Full-time
As a Data Business Analyst supporting our enterprise Data & AI strategy, you will bridge business stakeholders and technical data teams by translating complex needs into clear data…
Added 27 days ago
M
Director, Vitality
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Director, Manulife Vitality is accountable for the day-to-day leadership, performance, and evolution of the Vitality business, translating strategic direction into measurable customer,…
Added 27 days ago
C
Data Business Analyst
Colliers
Toronto, ON
- Full-time
As a Data Business Analyst supporting our enterprise Data & AI strategy, you will bridge business stakeholders and technical data teams by translating complex needs into clear data…
Added 27 days ago
CC
Surveillance Program Manager
Canadian Cancer Society
Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
The Program Manager serves as a key point of contact for the Canadian Cancer Society’s national surveillance portfolio, including the Canadian Cancer Statistics program, implementation of…
Added 27 days ago
CC
Surveillance Program Manager
Canadian Cancer Society
Montreal, QC
- Full-time
The Program Manager serves as a key point of contact for the Canadian Cancer Society’s national surveillance portfolio, including the Canadian Cancer Statistics program, implementation of…
Added 27 days ago
CC
Surveillance Program Manager
Canadian Cancer Society
Quebec, QC
- Full-time
The Program Manager serves as a key point of contact for the Canadian Cancer Society’s national surveillance portfolio, including the Canadian Cancer Statistics program, implementation of…
Added 27 days ago
CC
Surveillance Program Manager
Canadian Cancer Society
Prince George, BC
- Full-time
The Program Manager serves as a key point of contact for the Canadian Cancer Society’s national surveillance portfolio, including the Canadian Cancer Statistics program, implementation of…
Added 27 days ago
CC
Surveillance Program Manager
Canadian Cancer Society
Halifax, NS
- Full-time
The Program Manager serves as a key point of contact for the Canadian Cancer Society’s national surveillance portfolio, including the Canadian Cancer Statistics program, implementation of…
Added 27 days ago
CC
Surveillance Program Manager
Canadian Cancer Society
Ottawa, ON
- Full-time
The Program Manager serves as a key point of contact for the Canadian Cancer Society’s national surveillance portfolio, including the Canadian Cancer Statistics program, implementation of…
Added 27 days ago
CC
Surveillance Program Manager
Canadian Cancer Society
Calgary, AB
- Full-time
The Program Manager serves as a key point of contact for the Canadian Cancer Society’s national surveillance portfolio, including the Canadian Cancer Statistics program, implementation of…
Added 27 days ago
CC
Surveillance Program Manager
Canadian Cancer Society
Vancouver, BC
- Full-time
The Program Manager serves as a key point of contact for the Canadian Cancer Society’s national surveillance portfolio, including the Canadian Cancer Statistics program, implementation of…
Added 27 days ago
M
Director, Fraud Analytics & Risk Management
Manulife
Toronto, ON
- Full-time
…business from financial crime is a critical strategic priority. As Director, Fraud Analytics & Risk Management, you will lead the Bank's fraud analytics and intelligence capabilities,…
Added 27 days ago
Director, FinOps
Zafin
Toronto, ON
Define and lead Zafin’s FinOps strategy, governance framework, and cloud cost optimization program across Microsoft Azure and platform services.
Added 27 days ago
M
Director, Group Benefits Data Services
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Group Benefits is looking for a self-motivated, well-rounded Director, who can move between conversations on project management with Data Analysts to data strategy conversations with Senior…
Added 29 days ago
XI
Manager, Customer Intelligence
Xplore Inc
Markham, ON
- Full-time
…assurance, to support and retention. This role reports to the Director, Customer Intelligence and sits within the Customer Experience and Digital Innovation team as part of the Customer…
Added 29 days ago
Director, Operations, AI Data Centre
Bell
Regina, SK
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 29 days ago
O
Client Success Services Program Manager
OpenText
Waterloo, ON
- Full-time
As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 29 days ago
XI
Manager, Customer Intelligence
Xplore Inc.
Markham, ON
- Full-time
…assurance, to support and retention. This role reports to the Director, Customer Intelligence and sits within the Customer Experience and Digital Innovation team as part of the Customer…

OpenText

Client Success Services Program Manager

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Education: Bachelor’s degree
Experience: 8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Posting language: English
Posted: Oct 13, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client Success programs that drive Client adoption, value realization, retention, renewals, and growth across OpenText’s Cloud portfolio.

You will combine Client Success Management, CS Operations, Project/Program Management, data, and AI to help evolve and scale the Client Success organization. You will be Client-obsessed, supporting Clients directly when needed and continually innovating services based on Client feedback and operational metrics.

Partnering across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital teams, you will:

Lead the design, implementation, and continuous improvement of Client Success programs across the Client lifecycle.
Develop scalable frameworks for onboarding, adoption, value realization, renewal readiness, retention, and expansion.
Establish program objectives, success criteria, governance models, measurement plans, and risk-management approaches.
Manage multiple cross-functional programs while ensuring alignment with corporate objectives.
Design and optimize Client journeys, lifecycle stages, milestones, success outcomes, and engagement programs for key SaaS Client segments.
Identify opportunities to improve Client experiences, reduce friction, and increase adoption.
Develop and improve Client Success processes, workflows, operating models, data quality, and reporting capabilities.
Identify and implement opportunities for automation and process optimization, including AI-enabled solutions.
Develop scalable digital Client engagement strategies, automated Client journeys, campaigns, and segmentation models aligned to Client needs and business value.
Partner with operational teams to optimize Client Success platforms, CRM systems, reporting tools, and digital engagement solutions.
Define and manage Client Success performance metrics and indicators, including Client health, adoption, retention, renewal, engagement, and expansion trends.
Develop executive-level dashboards, KPIs, scorecards, and reporting frameworks that generate actionable business insights.
Establish leading indicators to proactively identify Client risk and growth opportunities.
Lead cross-functional working groups and governance meetings while communicating program status, outcomes, risks, and recommendations to senior leadership.

Success in this role includes developing repeatable and measurable Client Success programs, improving operational efficiency through automation and process optimization, increasing Client adoption, retention, and expansion, strengthening Client health and business insights, aligning Client journey strategies across teams, and enabling Client Success teams to focus on high-value Client interactions.

What the Role Offers

This Role Offers The Opportunity To

Play a highly visible role in shaping the evolution and scalability of OpenText’s Client Success organization.
Build measurable Client Success programs that improve adoption, retention, renewals, expansion, and value realization.
Partner broadly with leaders and teams across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital.
Influence Client strategy and organizational effectiveness without direct authority, aligning teams around shared Client outcomes.
Apply automation, AI-enabled solutions, Client data, analytics, and digital engagement to improve Client experiences and operational efficiency.
Strengthen Client health and business insights while helping Client Success teams focus on high-value Client interactions.
Drive strategic initiatives that improve both Client outcomes and organizational effectiveness across OpenText’s Cloud portfolio.

What You Need to Succeed

8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
5+ years leading complex, cross-functional strategic initiatives with measurable business outcomes.
Demonstrated experience designing and scaling Customer Success programs across onboarding, adoption, value realization, retention, renewals, and expansion.
Experience partnering with executive stakeholders across Customer Success, Sales, Product Management, Marketing, Support, Renewals, Finance, and Operations.
Expert knowledge of program management methodologies, governance models, risk management, prioritization frameworks, and change management practices.
Exceptional stakeholder management and executive communication skills, with demonstrated ability to influence and drive alignment without direct authority.
Deep understanding of Customer Success operating models, customer journeys, success plans, adoption frameworks, value realization methodologies, customer health frameworks, risk indicators, and expansion opportunity programs.
Strong understanding of Customer Success metrics, including NRR, retention, adoption, customer health, renewal rates, and expansion performance.
Advanced ability to develop executive dashboards, KPIs, scorecards, and operational reporting frameworks.
Experience with Gainsight, Salesforce, Dynamics, Tableau, Power BI, or similar platforms.
Experience evaluating and implementing AI-enabled solutions that improve customer experiences and operational efficiency.
Bachelor’s degree required; MBA preferred.
PMP, Agile, Scrum, Prosci, or Customer Success certifications are strong assets.

The ideal candidate is a strategic, customer-obsessed leader who combines deep Customer Success expertise with strong program management discipline, operational excellence, data-driven decision-making, and executive influence.

One Last Thing

OpenText is more than just a corporation; it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. In this role, you will bring together Client Success expertise, program management discipline, operational excellence, data-driven decision-making, and executive influence to build scalable programs that create measurable value for Clients and the business. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160- $108,240 annual base salary plus bonus; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on LinkedIn About employer

More about this job

Responsibilities

Design, implement, and continuously improve scalable Client Success programs across the customer lifecycle, including onboarding, adoption, value realization, renewals, retention, and expansion. Lead cross-functional governance, optimize processes and digital engagement using automation and AI, and develop metrics, dashboards, and insights to improve client outcomes and organizational effectiveness.

Requirements

Requires 8+ years of experience in program management, customer success, customer experience, or SaaS operations, including 5+ years leading complex cross-functional initiatives with measurable outcomes. Candidates need deep knowledge of Customer Success operating models and metrics, strong executive and stakeholder influence, experience with relevant CRM and analytics platforms, and a bachelor's degree; an MBA and professional certifications are preferred or advantageous.

Skills

Program Management
Customer Success
Cross-Functional Leadership
Stakeholder Management
Executive Communication
Change Management
Customer Journey Design
Customer Adoption
Customer Retention
Renewal Management
Customer Health Frameworks
Data-Driven Decision-Making
Dashboard Development
Process Optimization
AI-Enabled Solutions
SaaS Operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Program Management
SaaS
Cloud Portfolio
Customer Lifecycle
Onboarding
Adoption
Value Realization
Retention
Renewals
Expansion
Customer Health
Net Revenue Retention
Customer Journey
Governance Models
Risk Management
Change Management
Automation
Artificial Intelligence
Digital Engagement
Gainsight
Salesforce
Microsoft Dynamics
Tableau
Power BI
Key Performance Indicators
Executive Dashboards
PMP
Agile

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Work requirements

Jobs in Canada