Jobs in Canada

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Added 2 mins ago
IG
Project Manager
Imperial Glass Ltd.
Vancouver, BC
- Full-time
…is recognized for high-quality craftsmanship and exceptional customer service. Its experienced team works closely with clients to provide durable, visually appealing glazing that enhances…
Added 2 mins ago
OD
Multi Dwelling Unit Territory Representatives ( Sales and Marketing) - NB
OSL Direct Services
Moncton, NB
- Other
Sales, Customer Service, and/or Marketing experience an asset
Added 2 mins ago
CO
Water Consultant
Culligan of Canada
Saskatoon, SK
- $60,000 to $100,000 CAD / year
- Full-time
Pleasant, professional, and friendly customer service demeanour is a must.
Added 2 mins ago
UH
Administrative Assistant II - Medical, Arthritis Program Low Back
University Health Network
Toronto, ON
- Full-time
Support new and existing user queries and customer support (>5000 PCPs,150 spine rehab providers and non-clinical support staff)
Added 2 mins ago
N
Supplier Quality Engineering
Napoleon
Barrie, ON
- Full-time
Must hold current passport and have the ability to travel abroad
Added 2 mins ago
SE
Human Resources Coordinator - Operations
STEP Energy Services
Blackfalds, AB · Red Deer, AB
- Full-time
Strong customer service orientation with a commitment to providing responsive and professional support.
Added 2 mins ago
NC
Veterinary Assistant/Receptionist
NVA Canada
Brockville, ON
- Part-time
…strong focus on exceptional patient care, outstanding client service, and a positive team culture. Whether you're an experienced Veterinary Assistant or someone with strong customer service…
Added 2 mins ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.
Added 2 mins ago
LB
Digital project manager (Health marketing agency)
Lemieux Bédard
Montreal, QC
- Full-time
…you, here’s your chance! We are looking for a digital project manager to join our energetic and genuinely friendly team. The role can be performed from either of our offices; in Montreal or…
Added 2 mins ago
TU
Automation Analyst, Capital Projects
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…escalating to the support team, and ensuring services meet or exceed customer service levels at all times. Provides input to strategies for the growth, improvements and upgrades of this…
Added 17 mins ago
T
Site Manager
TRIGO
Woodstock, ON
- $65,000 CAD / year
- Full-time
The Site Manager will lead a team of Site Supervisors, Site Leads, and Inspectors to ensure safe, high-quality, and efficient service delivery. They will collaborate with internal…
Added 17 mins ago
TH
DIRECTEUR, PROGRAMME, MONÉTISATION DU SITE – CAN
The Home Depot Canada
Toronto, ON
- Full-time
LocationIn-office presence is required five days per week
Added 17 mins ago
MI
Banquets Attendant
Marriott International
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Part-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 17 mins ago
MI
Food & Beverage Supervisor
Marriott International
Sherbrooke, QC
- Full-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 17 mins ago
O
Lead Client Success Manager
OpenText
Waterloo, ON
- Full-time
…empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join…
Added 17 mins ago
MI
Cook I
Marriott International
AB · Edmonton, AB
- Full-time
…maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 17 mins ago
MI
Food & Beverage Supervisor
Marriott International
Sherbrooke, QC
- Part-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 17 mins ago
Corporate Store Manager
Bulk Barn
Calgary, AB
Must have both POS and cash handling experience
Added 17 mins ago
E-MAIL MARKETING INTERNSHIP
Boutique La Vie En Rose
Montreal, QC
Under the supervision the Email Marketing Manager, the incumbent will assist the email marketing team by collaborating on the day-to-day tasks essential to the smooth running and outreach…
Added 17 mins ago
W
(CAN) Over-the-Counter Associate
Walmart
Wainwright, AB
- Part-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 17 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Alexis Whitecourt 232, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 17 mins ago
W
(CAN) Day Remodel Associate
Walmart
Pembroke, ON
- Part-time
A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist customers, ensure…
Added 17 mins ago
LC
Senior Manager, Risk Advisory
Loblaw Companies Limited
Brampton, ON
- Full-time
Full-time | Hybrid (4 days in office – usually Brampton, limited travel to other offices in the GTA)
Added 17 mins ago
LC
Assistant Store Manager Inventory
Loblaw Companies Limited
Brockville, ON
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 32 mins ago
JI
Overnight Freight Flow Associate
J.D. Irving, Limited
Halifax, NS
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Must have a means of transportation

OpenText

Lead Client Success Manager

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Lead Client Success Manager at OpenText, you’ll play a key role in helping SaaS clients progress from onboarding to adoption, measurable value realization, renewal and growth. You’ll manage a scaled portfolio of one-to-many SaaS accounts, combining portfolio leadership, product telemetry, digital engagement and targeted human intervention to expand product usage and accelerate business outcomes across a broad client base.

You’ll segment clients by lifecycle stage, adoption maturity, value potential and risk; orchestrate repeatable success programs; and use data to identify when proactive outreach will have the greatest impact. You’ll also serve as the voice of the client while partnering across Sales, Renewals, Product, Marketing, Support, Professional Services, Learning Services and Operations.

What The Role Offers

Portfolio Strategy and Segmentation: Manage a scaled portfolio, typically 1–50 SaaS accounts depending on complexity and annual recurring revenue. Segment accounts by lifecycle, health, adoption maturity, value potential and risk to prioritize the right motion and level of engagement.
Adoption and Consumption: Establish adoption baselines and targets for each segment. Monitor active users, license activation, usage frequency, feature breadth and depth, workflow completion, data or transaction volume, integration usage and release adoption to identify friction and growth opportunities.
One-to-Many Engagement: Design and deliver webinars, office hours, cohort onboarding, adoption clinics, digital campaigns, community sessions, release-readiness events and role-based enablement that address common client needs at scale.
Success Planning at Scale: Translate client objectives into lightweight, repeatable success plans and adoption milestones. Use templates, playbooks and automated journeys to guide clients toward measurable outcomes while reserving individual plans for higher-risk or higher-potential accounts.
Health and Risk Management: Maintain a current portfolio view using product telemetry, engagement, support, sentiment, commercial and lifecycle signals. Trigger intervention when agreed thresholds are missed, document recovery actions and coordinate escalation with the appropriate teams.
Value Realization: Connect usage to client business outcomes. Capture measurable value, adoption stories and proof points that support executive communication, renewal confidence, expansion conversations and reference development.
Renewal and Growth Readiness: Partner with Renewals, Sales and Account Management to provide clear client pulse, adoption evidence, risks, opportunities and recommended actions well ahead of renewal. Identify expansion potential based on utilization, unmet use cases and additional user or capability needs.
Client Advocacy: Aggregate recurring feedback and adoption barriers across the portfolio. Represent patterns to Product Management, Cloud Strategy, Support and Services, and close the feedback loop with clients.
Program Optimization: Test and refine one-to-many plays based on participation, behavior change and business results. Share winning practices, improve automation and contribute to a consistent, world-class SaaS Client Success operating model.
Cross-Functional Leadership: Coordinate actions across Marketing, Product, Sales, Renewals, Support, Professional Services, Learning Services and Operations without relying on direct authority. Ensure clear ownership, timelines and follow-through for portfolio priorities.

What You Need To Succeed

Professional Experience: 8+ years in SaaS client success, customer success, account management, digital success, consulting or a related client ownership role, including experience managing a scaled portfolio.
SaaS Adoption Expertise: Demonstrated success using product analytics and client health signals to improve activation, adoption, consumption, retention or expansion.
Scaled Success Programs: Experience designing or delivering one-to-many programs such as cohort onboarding, webinars, office hours, digital campaigns, communities and automated lifecycle journeys.
Data Fluency: Ability to interpret telemetry, health scores, engagement data and commercial signals; convert insight into prioritized outreach; and communicate portfolio trends through concise dashboards and executive-ready narratives.
Digital and Operational Capability: Comfort working with CRM, customer success platforms, product analytics, marketing automation, webinar and collaboration tools. Experience with platforms such as Salesforce, Gainsight, ClientSuccess, Pendo, WalkMe, Power BI or equivalent is an asset.
Leadership and Influence: Ability to lead cross-functional action, facilitate decisions, manage competing priorities and influence stakeholders at multiple levels without direct authority.
Communication: Strong written, verbal and presentation skills, with the ability to translate technical capabilities into practical client outcomes and scalable enablement.
Execution: Self-directed, organized and comfortable operating in a high-volume environment. Uses clear thresholds, service levels and operating rhythms to ensure proactive follow-through.
Education: Bachelor’s degree or equivalent practical experience. Customer Success, SaaS, change management, project management or product adoption certifications are an asset.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is an exciting opportunity to shape scalable client success experiences, influence SaaS adoption across a broad portfolio and help clients realize greater value from their OpenText solutions.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800 - $130,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a scaled portfolio of SaaS clients, using segmentation, product telemetry, digital programs, and targeted outreach to improve adoption, realize measurable value, and identify risks and growth opportunities. Coordinate with Sales, Renewals, Product, Support, and other teams to support renewals, advocate for client needs, and optimize repeatable success programs.

Requirements

Requires 8 or more years of experience in SaaS client success, customer success, account management, digital success, consulting, or a related client ownership role, including scaled portfolio management. Candidates should have experience with product analytics and scaled adoption programs, strong data, communication, and cross-functional leadership skills, and a bachelor’s degree or equivalent practical experience.

Skills

SaaS Client Success
Portfolio Management
Client Segmentation
Product Analytics
SaaS Adoption
Customer Health Monitoring
One-to-Many Engagement
Success Planning
Value Realization
Renewal and Expansion Readiness
Client Advocacy
Cross-Functional Leadership
Data Analysis
Digital Engagement
Stakeholder Influence
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Client Success
Customer Success
Portfolio Segmentation
Product Telemetry
Product Analytics
Customer Health Scores
Adoption and Consumption
Lifecycle Journeys
Digital Campaigns
Cohort Onboarding
Webinars
Office Hours
Success Plans
Value Realization
Renewal Readiness
Expansion Opportunities
Client Advocacy
Cross-Functional Leadership
CRM
Customer Success Platforms
Marketing Automation
Salesforce
Gainsight
ClientSuccess
Pendo
WalkMe
Power BI
Change Management
Project Management

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Work requirements

Jobs in Canada