Jobs in Canada

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Added 20 mins ago
RB
Client Advisor
Royal Bank of Canada
Orangeville, ON
- Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 20 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
London, ON
- Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 1 hour ago
RB
Assistant Branch Manager
Royal Bank of Canada
Port Coquitlam, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 1 hour ago
S
Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
…solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates…
Added 1 hour ago
S
Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
…solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates…
Added 1 hour ago
R
Assistant Branch Manager
RBC
Port Coquitlam, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 1 hour ago
R
Assistant Branch Manager
RBC
Brantford, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 1 hour ago
UO
Programmer Analyst I-2
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $6,631.67 to $9,533.25 CAD / month
- Full-time
Reports to the Manager, Delivery and Enablement in the Faculty of Medicine, Digital Solutions, Architecture & Application portfolio.
Added 3 hours ago
R
Client Advisor Intern
RBC
London, ON
- Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 4 hours ago
O
Lead Client Success Manager
OpenText
Waterloo, ON
- Full-time
As a Lead Client Success Manager at OpenText, you’ll play a key role in helping SaaS clients progress from onboarding to adoption, measurable value realization, renewal and growth. You’ll…
Added 4 hours ago
R
Client Advisor
RBC
Orangeville, ON
- Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 5 hours ago
S
Senior Director, Revenue Enablement
Seequent
Vancouver, BC · Canada Vancouver BC Office
- Full-time
Hands-on experience architecting and driving adoption for integrated enablement tech stacks (CRM/Salesforce, LMS platforms, digital playbooks, and AI-powered sales tooling).
Added 6 hours ago
Manager Global Business Process Excellence
Syntax
Montreal, QC
Business Process Excellence - Senior Analyst / Manager
Added 8 hours ago
S
Marketing Manager
Stagevision
Mississauga, ON
- $100,000 to $115,000 CAD / year
- Full-time
…the business, you will lead our brand presence, social media, digital campaigns, sales enablement and industry engagement. You will bring recommendations forward, set priorities and make…
Added 20 hours ago
M
Brand Manager
Metrie
Halton Hills, ON
- Full-time
This role is required to work in-branch 4 days per week
Added 20 hours ago
CM
Marketing Science Lead
Critical Mass
Toronto, ON
- Full-time
…or other regression models), and response curve analysis in digital experience design, media planning, and campaign…
Added 22 hours ago
CS
Senior Account Manager
Clever Samurai
Mississauga, ON
- Full-time
Familiarity with sales enablement, paid media, digital
Added 22 hours ago
P
Client Success Manager
Posh
Canada
- Full-time
…for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability…
Added 22 hours ago
AM
Sr. Vendor Technology Program Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD's Data Center Platform Engineering Group (DPEG) - Vendor Technology Enablement Team is designing, developing, and delivering innovative technology infrastructure enabling the digital…
Added 1 day ago
OT
Senior Product Marketing Manager
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
We are seeking a Senior Product Marketing Manager to support the OpenText Digital Fax portfolio and its go-to-market motion. This role will own and activate the market story for modern,…
Added 1 day ago
AG
Marketing Science Lead
Adelphi Group
Toronto, ON
- Full-time
…or other regression models), and response curve analysis in digital experience design, media planning, and campaign…
Added 1 day ago
SH
Program Manager, interRAI Practice and Data Quality
SE Health
Markham, ON
- Full-time
The Program Manager leads initial training, competency development and assessment, ongoing practice support and a coordinated approach to maintain assessor competency. Working…
Added 1 day ago
OI
Senior Organizational Change Manager
OXARO Inc.
Ottawa, ON
- Full-time
Lead change management planning and execution for a new CRM and portal digital transformation initiative.
Added 1 day ago
RB
Branch Manager
Royal Bank of Canada
MB · WINKLER, Manitoba
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 day ago
R
Branch Manager
RBC
Winkler, MB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…

OpenText

Lead Client Success Manager

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Lead Client Success Manager at OpenText, you’ll play a key role in helping SaaS clients progress from onboarding to adoption, measurable value realization, renewal and growth. You’ll manage a scaled portfolio of one-to-many SaaS accounts, combining portfolio leadership, product telemetry, digital engagement and targeted human intervention to expand product usage and accelerate business outcomes across a broad client base.

You’ll segment clients by lifecycle stage, adoption maturity, value potential and risk; orchestrate repeatable success programs; and use data to identify when proactive outreach will have the greatest impact. You’ll also serve as the voice of the client while partnering across Sales, Renewals, Product, Marketing, Support, Professional Services, Learning Services and Operations.

What The Role Offers

Portfolio Strategy and Segmentation: Manage a scaled portfolio, typically 1–50 SaaS accounts depending on complexity and annual recurring revenue. Segment accounts by lifecycle, health, adoption maturity, value potential and risk to prioritize the right motion and level of engagement.
Adoption and Consumption: Establish adoption baselines and targets for each segment. Monitor active users, license activation, usage frequency, feature breadth and depth, workflow completion, data or transaction volume, integration usage and release adoption to identify friction and growth opportunities.
One-to-Many Engagement: Design and deliver webinars, office hours, cohort onboarding, adoption clinics, digital campaigns, community sessions, release-readiness events and role-based enablement that address common client needs at scale.
Success Planning at Scale: Translate client objectives into lightweight, repeatable success plans and adoption milestones. Use templates, playbooks and automated journeys to guide clients toward measurable outcomes while reserving individual plans for higher-risk or higher-potential accounts.
Health and Risk Management: Maintain a current portfolio view using product telemetry, engagement, support, sentiment, commercial and lifecycle signals. Trigger intervention when agreed thresholds are missed, document recovery actions and coordinate escalation with the appropriate teams.
Value Realization: Connect usage to client business outcomes. Capture measurable value, adoption stories and proof points that support executive communication, renewal confidence, expansion conversations and reference development.
Renewal and Growth Readiness: Partner with Renewals, Sales and Account Management to provide clear client pulse, adoption evidence, risks, opportunities and recommended actions well ahead of renewal. Identify expansion potential based on utilization, unmet use cases and additional user or capability needs.
Client Advocacy: Aggregate recurring feedback and adoption barriers across the portfolio. Represent patterns to Product Management, Cloud Strategy, Support and Services, and close the feedback loop with clients.
Program Optimization: Test and refine one-to-many plays based on participation, behavior change and business results. Share winning practices, improve automation and contribute to a consistent, world-class SaaS Client Success operating model.
Cross-Functional Leadership: Coordinate actions across Marketing, Product, Sales, Renewals, Support, Professional Services, Learning Services and Operations without relying on direct authority. Ensure clear ownership, timelines and follow-through for portfolio priorities.

What You Need To Succeed

Professional Experience: 8+ years in SaaS client success, customer success, account management, digital success, consulting or a related client ownership role, including experience managing a scaled portfolio.
SaaS Adoption Expertise: Demonstrated success using product analytics and client health signals to improve activation, adoption, consumption, retention or expansion.
Scaled Success Programs: Experience designing or delivering one-to-many programs such as cohort onboarding, webinars, office hours, digital campaigns, communities and automated lifecycle journeys.
Data Fluency: Ability to interpret telemetry, health scores, engagement data and commercial signals; convert insight into prioritized outreach; and communicate portfolio trends through concise dashboards and executive-ready narratives.
Digital and Operational Capability: Comfort working with CRM, customer success platforms, product analytics, marketing automation, webinar and collaboration tools. Experience with platforms such as Salesforce, Gainsight, ClientSuccess, Pendo, WalkMe, Power BI or equivalent is an asset.
Leadership and Influence: Ability to lead cross-functional action, facilitate decisions, manage competing priorities and influence stakeholders at multiple levels without direct authority.
Communication: Strong written, verbal and presentation skills, with the ability to translate technical capabilities into practical client outcomes and scalable enablement.
Execution: Self-directed, organized and comfortable operating in a high-volume environment. Uses clear thresholds, service levels and operating rhythms to ensure proactive follow-through.
Education: Bachelor’s degree or equivalent practical experience. Customer Success, SaaS, change management, project management or product adoption certifications are an asset.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is an exciting opportunity to shape scalable client success experiences, influence SaaS adoption across a broad portfolio and help clients realize greater value from their OpenText solutions.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800 - $130,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a scaled portfolio of SaaS clients, using segmentation, product telemetry, digital programs, and targeted outreach to improve adoption, realize measurable value, and identify risks and growth opportunities. Coordinate with Sales, Renewals, Product, Support, and other teams to support renewals, advocate for client needs, and optimize repeatable success programs.

Requirements

Requires 8 or more years of experience in SaaS client success, customer success, account management, digital success, consulting, or a related client ownership role, including scaled portfolio management. Candidates should have experience with product analytics and scaled adoption programs, strong data, communication, and cross-functional leadership skills, and a bachelor’s degree or equivalent practical experience.

Skills

SaaS Client Success
Portfolio Management
Client Segmentation
Product Analytics
SaaS Adoption
Customer Health Monitoring
One-to-Many Engagement
Success Planning
Value Realization
Renewal and Expansion Readiness
Client Advocacy
Cross-Functional Leadership
Data Analysis
Digital Engagement
Stakeholder Influence
Executive Communication

Visa sponsorship

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Keywords

SaaS
Client Success
Customer Success
Portfolio Segmentation
Product Telemetry
Product Analytics
Customer Health Scores
Adoption and Consumption
Lifecycle Journeys
Digital Campaigns
Cohort Onboarding
Webinars
Office Hours
Success Plans
Value Realization
Renewal Readiness
Expansion Opportunities
Client Advocacy
Cross-Functional Leadership
CRM
Customer Success Platforms
Marketing Automation
Salesforce
Gainsight
ClientSuccess
Pendo
WalkMe
Power BI
Change Management
Project Management

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Work requirements

Jobs in Canada