Jobs in Canada

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Added 14 mins ago
D
Account Director (6 month FTC)
DEPT®
Toronto, ON · Vancouver, BC
- $90,000 to $100,000 CAD / year
Lead and develop project teams, delegating work effectively and fostering collaboration.
Added 14 mins ago
O
Lead Client Success Manager
OpenText
Waterloo, ON
- Full-time
As a Lead Client Success Manager at OpenText, you’ll play a key role in helping SaaS clients progress from onboarding to adoption, measurable value realization, renewal and growth. You’ll…
Added 14 mins ago
GE
Project Manager
Groundwater Environmental Management Services (GEMS) Inc.
Concord, ON
- Full-time
Groundwater Environmental Management Services (GEMS), established in 2005, addresses the complex geotechnical and environmental challenges in construction and land development. Our…
Added 14 mins ago
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Manager, Consumer Products & Solutions
Visa
Toronto, ON
- Full-time
Lead and/or support client engagements during the sales process, solution development, agreements, implementation, and for go live & post-implementation support.
Added 14 mins ago
Senior Consultant, Strategic Transformation
Fraser Health
Surrey, BC
…providing consultation and support functions to clients requiring project and/or change management services on initiatives internal to Fraser Health and provides team based consultant…
Added 29 mins ago
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Group Product Manager
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 44 mins ago
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Contact Sales Representative
Hays
Burlington, ON
- Full-time
Our client is looking for a Contact Sales Representative who can provide a high level of customer support. Using consultative selling techniques with customers (as defined within the…
Added 44 mins ago
S
Mining Project Manager
Stantec
Saskatoon, SK
- Full-time
We have an exciting opportunity for a Mining Project Manager to join our Canada West Energy & Resources team. You will be the key client interface point and will be responsible to ensure…
Added 59 mins ago
Senior Software Engineer - Search & AI
Guidepoint
Toronto, ON
Our search sits on the critical path of the business. When a client asks for experts, the quality and speed of what comes back decides whether a project starts. This role is for someone who…
Added 1 hour ago
VS
Dynamics CRM Solutions Architect
vTech Solution Canada
Toronto, ON
- Contract
· Lead the CIMS CRM and SharePoint upgrade from a technical architecture perspective, including collaboration with the Project Delivery Lead and project team for planning, execution,…
Added 1 hour ago
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Client Relationship Manager
ACL Steel Ltd.
Kitchener, ON
- Full-time
Cultivate a high level of client retention by ensuring project outcomes meet clients’ expectations.
Added 1 hour ago
Supervisor, Policy Service Individual Insurance
Equitable
Waterloo, ON
This role offers the opportunity to lead the day‑to‑day service delivery of a Policy Services team, playing a key role in Equitable’s client experience strategy. You will ensure policy…
Added 1 hour ago
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Junior Sales Representative
Mikkelsen-Coward
Winnipeg, MB
- Full-time
Mikkelsen Coward is a leading provider of HVAC services, committed to delivering top-notch solutions to our diverse clientele, with a focus on excellence and customer satisfaction. We are…
Added 1 hour ago
A
Electrical Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 1 hour ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 1 hour ago
SM
RQ11687 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 1 hour ago
1S
ERP Project Manager
180 Systems
Toronto, ON
- Full-time
180 Systems is seeking an ERP Project Manager (Senior Consultant) to lead enterprise software implementation projects for clients across a wide range of industries. This role is responsible…
Added 1 hour ago
Specialist, Child Care and Early Years Program Development and Support
CityofOttawa
Ottawa, ON
You will support the implementation of programs, policies and services; this includes providing technical expertise, consultation, and advice in the areas of project management, business…
Added 2 hours ago
MU
Stewardship Officer
McGill University
ON
- Full-time
…focus on specific faculties or units. In collaboration with the lead fundraiser(s) and various UA teams, the incumbent plans and implements strategies to ensure all donors in their focus…
Added 3 hours ago
MO
Manager, Community Housing & Tenant Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Municipality of Chatham-Kent has an opening for a permanent full-time Manager, Community Housing & Tenant Services in the Housing Services division.
Added 3 hours ago
PH
Mammography Supervisor, Radiological Technologist, Medical Imaging S2 Up to 8 FTE
Provincial Health Services Authority
Vancouver, BC
- Full-time
…staff and other technical team members as required to ensure services are performed in an effective, efficient and cost effective manner. 2. Evaluates requisitions for urgency and procedure…
Added 5 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
…will be responsible for delivering high-quality consultancy services to our clients. This role requires a strategic thinker who can analyze client needs and provide tailored solutions that…
Added 6 hours ago
AH
Director
Alberta Health Services
Barrhead, AB
- Full-time
…leaders, and to impact and influence the delivery of rural health services in Edmonton Rural Corridor. The Director, Clinical delivery & Operations is responsible for monitoring,…
Added 6 hours ago
MA
Senior Retirement Actuarial Consultant
Marsh Agency
Calgary, AB
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 6 hours ago
AC
Manager, ease Cloud Accounting Services
ACCA Careers
Calgary, AB
- Full-time
Make an impact with our ease Cloud Accounting Services team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…

OpenText

Lead Client Success Manager

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Lead Client Success Manager at OpenText, you’ll play a key role in helping SaaS clients progress from onboarding to adoption, measurable value realization, renewal and growth. You’ll manage a scaled portfolio of one-to-many SaaS accounts, combining portfolio leadership, product telemetry, digital engagement and targeted human intervention to expand product usage and accelerate business outcomes across a broad client base.

You’ll segment clients by lifecycle stage, adoption maturity, value potential and risk; orchestrate repeatable success programs; and use data to identify when proactive outreach will have the greatest impact. You’ll also serve as the voice of the client while partnering across Sales, Renewals, Product, Marketing, Support, Professional Services, Learning Services and Operations.

What The Role Offers

Portfolio Strategy and Segmentation: Manage a scaled portfolio, typically 1–50 SaaS accounts depending on complexity and annual recurring revenue. Segment accounts by lifecycle, health, adoption maturity, value potential and risk to prioritize the right motion and level of engagement.
Adoption and Consumption: Establish adoption baselines and targets for each segment. Monitor active users, license activation, usage frequency, feature breadth and depth, workflow completion, data or transaction volume, integration usage and release adoption to identify friction and growth opportunities.
One-to-Many Engagement: Design and deliver webinars, office hours, cohort onboarding, adoption clinics, digital campaigns, community sessions, release-readiness events and role-based enablement that address common client needs at scale.
Success Planning at Scale: Translate client objectives into lightweight, repeatable success plans and adoption milestones. Use templates, playbooks and automated journeys to guide clients toward measurable outcomes while reserving individual plans for higher-risk or higher-potential accounts.
Health and Risk Management: Maintain a current portfolio view using product telemetry, engagement, support, sentiment, commercial and lifecycle signals. Trigger intervention when agreed thresholds are missed, document recovery actions and coordinate escalation with the appropriate teams.
Value Realization: Connect usage to client business outcomes. Capture measurable value, adoption stories and proof points that support executive communication, renewal confidence, expansion conversations and reference development.
Renewal and Growth Readiness: Partner with Renewals, Sales and Account Management to provide clear client pulse, adoption evidence, risks, opportunities and recommended actions well ahead of renewal. Identify expansion potential based on utilization, unmet use cases and additional user or capability needs.
Client Advocacy: Aggregate recurring feedback and adoption barriers across the portfolio. Represent patterns to Product Management, Cloud Strategy, Support and Services, and close the feedback loop with clients.
Program Optimization: Test and refine one-to-many plays based on participation, behavior change and business results. Share winning practices, improve automation and contribute to a consistent, world-class SaaS Client Success operating model.
Cross-Functional Leadership: Coordinate actions across Marketing, Product, Sales, Renewals, Support, Professional Services, Learning Services and Operations without relying on direct authority. Ensure clear ownership, timelines and follow-through for portfolio priorities.

What You Need To Succeed

Professional Experience: 8+ years in SaaS client success, customer success, account management, digital success, consulting or a related client ownership role, including experience managing a scaled portfolio.
SaaS Adoption Expertise: Demonstrated success using product analytics and client health signals to improve activation, adoption, consumption, retention or expansion.
Scaled Success Programs: Experience designing or delivering one-to-many programs such as cohort onboarding, webinars, office hours, digital campaigns, communities and automated lifecycle journeys.
Data Fluency: Ability to interpret telemetry, health scores, engagement data and commercial signals; convert insight into prioritized outreach; and communicate portfolio trends through concise dashboards and executive-ready narratives.
Digital and Operational Capability: Comfort working with CRM, customer success platforms, product analytics, marketing automation, webinar and collaboration tools. Experience with platforms such as Salesforce, Gainsight, ClientSuccess, Pendo, WalkMe, Power BI or equivalent is an asset.
Leadership and Influence: Ability to lead cross-functional action, facilitate decisions, manage competing priorities and influence stakeholders at multiple levels without direct authority.
Communication: Strong written, verbal and presentation skills, with the ability to translate technical capabilities into practical client outcomes and scalable enablement.
Execution: Self-directed, organized and comfortable operating in a high-volume environment. Uses clear thresholds, service levels and operating rhythms to ensure proactive follow-through.
Education: Bachelor’s degree or equivalent practical experience. Customer Success, SaaS, change management, project management or product adoption certifications are an asset.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is an exciting opportunity to shape scalable client success experiences, influence SaaS adoption across a broad portfolio and help clients realize greater value from their OpenText solutions.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800 - $130,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a scaled portfolio of SaaS clients, using segmentation, product telemetry, digital programs, and targeted outreach to improve adoption, realize measurable value, and identify risks and growth opportunities. Coordinate with Sales, Renewals, Product, Support, and other teams to support renewals, advocate for client needs, and optimize repeatable success programs.

Requirements

Requires 8 or more years of experience in SaaS client success, customer success, account management, digital success, consulting, or a related client ownership role, including scaled portfolio management. Candidates should have experience with product analytics and scaled adoption programs, strong data, communication, and cross-functional leadership skills, and a bachelor’s degree or equivalent practical experience.

Skills

SaaS Client Success
Portfolio Management
Client Segmentation
Product Analytics
SaaS Adoption
Customer Health Monitoring
One-to-Many Engagement
Success Planning
Value Realization
Renewal and Expansion Readiness
Client Advocacy
Cross-Functional Leadership
Data Analysis
Digital Engagement
Stakeholder Influence
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Client Success
Customer Success
Portfolio Segmentation
Product Telemetry
Product Analytics
Customer Health Scores
Adoption and Consumption
Lifecycle Journeys
Digital Campaigns
Cohort Onboarding
Webinars
Office Hours
Success Plans
Value Realization
Renewal Readiness
Expansion Opportunities
Client Advocacy
Cross-Functional Leadership
CRM
Customer Success Platforms
Marketing Automation
Salesforce
Gainsight
ClientSuccess
Pendo
WalkMe
Power BI
Change Management
Project Management

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Jobs in Canada