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Added 4 months ago
O
Lead Premium Support Specialist - Fortify (Enterprise Application Security)
OpenText
Waterloo, Ontario
- Full-time
Ability to read/debug code in common languages (Java, C#, JavaScript, Python)
Added 4 months ago
L
Cybersecurity Engineer
Localcoin
Toronto, Ontario · Ontario
- $100,000 to $150,000 USD / year
- Full-time
Lead and coordinate security incident response efforts, including investigation, remediation, and postmortem analysis.
Added 4 months ago
QA
Senior Data Engineer I - QuantumBlack, AI by McKinsey
QuantumBlack, AI by McKinsey
Toronto, Ontario
- Full-time
You will lead the development of robust data pipelines, manage secure and governed data environments, and mentor junior colleagues while collaborating with clients and cross-functional…
Added 2 months ago
S1
Forward Deployed Engineer
Signal 1
Toronto, ON
- Full-time
Lead the deployment of Signal 1's platform and solutions across multiple health systems
Added 2 months ago
C
AVP, Lead AI Engineer
Chubb
Toronto, ON
- Full-time
Platform capabilities for extending AI enablement to human-lead operations in areas like QA, Training | Operations for faster and efficient production and introduce efficiencies in…
Added 1 month ago
A
Senior Full-Stack Software Developer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk is looking for a Senior Full-Stack Software Developer to join the Admin Access and Insights team within Autodesk Platform Services. The Admin Access and Insights team is dedicated…
Added 2 months ago
M
Software Engineer – Ground Systems / Operations
MDA
Saint-Bruno-de-Montarville, QC
- Full-time
The Software Engineer will work under the supervision of the Lead Software Engineer and specific Component Lead/Product Owner to participate in the development, integration, testing and…
Added 24 days ago
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Java Developer
Genpact
Montreal, QC
- Full-time
Can work on a collaborative cross-technology team where Java, APIs (services), PL/SQL interact with a range of business logic interfaces & systems.
Added 24 days ago
JG
Sr. Java Developer (FULL STACK)
J&M Group
Calgary, AB
- Contract
Lead the design and implementation of scalable microservices architecture to enhance system performance and reliability
Added 1 month ago
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Staff Software Engineer, Payments
Kindsight
Canada
- Full-time
Lead complex design decisions across multiple products and systems.
Added 27 days ago
C
Gen AI Python Developer - Assistant Vice President
Citi
Mississauga, ON
- Full-time
We are looking for a Python Developer (Applications Development Sr Programmer Analyst - C12) with hands-on experience developing Gen AI solutions. As a developer, you will leverage your…
Added 26 days ago
Senior Software Test Engineer
Coursera
Toronto, ON
Research and identify AI augmented agentic solutions and lead large-scale test automation initiatives
Added 4 months ago
OB
Test Automation Architect
O2E Brands
Vancouver, British Columbia · Greater Vancouver Metropolitan Area
- Full-time
Partner with the Senior Manager, QA Engineering to define long-term Test Strategies, conduct in-depth Test Automation Tool Evaluation, and lead holistic QA Process Improvement initiatives.
Added 4 months ago
S
Lead Java Developer
Synechron
Mississauga, Ontario
- $115,000 to $125,000 CAD / year
- Full-time
We are looking for a highly skilled Senior Java Developer to join our company. In this role, candidate will design, create, and implement various Java-based solutions for the business that…
Added 1 month ago
QA Engineer
Celestica International LP
Toronto, ON
…while occasionally supporting the critical migration of legacy Java systems into a modern .NET architecture. In this role, you will execute testing strategies, contribute to test automation…
Added 2 months ago
V
Engineering Lead, Quality
Vancity
Toronto, ON · Vancouver, BC
- Full-time
As a Engineering Lead, Quality, you will play a senior technical role responsible for ensuring the quality, reliability, and performance of member-facing platforms through hands-on…
Added 2 months ago
R
Staff Software Engineer
RBGlobal
Burnaby, BC
- Full-time
…learning, fostering an environment where diverse perspectives lead to groundbreaking solutions. Team members are empowered to share ideas and experiment across teams in all aspects of the…
Added 24 days ago
TI
Full Stack Java Developer
Themesoft Inc.
Calgary, AB
- Contract
Lead the design and implementation of scalable microservices architecture to enhance system performance and reliability
Added 23 days ago
AEM Tower Lead
Capgemini
Vancouver, BC
We are seeking an experienced AEM Tower Lead to lead the design, development, governance, and delivery of Adobe Experience Manager (AEM) solutions supporting enterprise digital experience,…
Added 4 months ago
C
Backend Java Developer
CIBC
Toronto, Ontario
- Full-time
…platforms with a variety of system integration and patterns. As a Java/J2EE Developer, you first need to be an expert programmer. You will lead development and implementation of solutions…
Added 24 days ago
LM
DevSecOps Developer
Lockheed Martin
Halifax, NS
- Full-time
Added 24 days ago
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Staff AI Security Researcher (Global Security)
RBC
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
RBC is seeking a Staff AI Security Researcher (Global Security) to lead threat research and vulnerability assessment in AI/ML security, a critical and rapidly evolving domain for financial…
Added 24 days ago
A
Custom Application Development Lead
Accenture
Montreal, QC
- Full-time
YOU ARE: A Custom Application Development Lead with strong experience leading the design, development and delivery of modern enterprise applications and Enterprise Content Management (ECM)…
Added 24 days ago
RB
Staff AI Security Researcher (Global Security)
Royal Bank of Canada
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
RBC is seeking a Staff AI Security Researcher (Global Security) to lead threat research and vulnerability assessment in AI/ML security, a critical and rapidly evolving domain for financial…
Added 4 months ago
T
Software Developer - Android (Canada)
TextNow
Canada
- Full-time
…(intermediate/senior/staff+). Whether you're an experienced developer looking to lead complex systems, or an early-career developer eager to grow, we'll align your title and scope based on…

OpenText

Lead Premium Support Specialist - Fortify (Enterprise Application Security)

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Jun 4, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

We are looking to welcome a Premium Support Engineers to our team, with advanced technical skills in OpenText Application Security (Fortify) or the ability to learn and come up to speed quickly in Fortify. You will work on our customers’ complex software environments and provide technical support along with proactive services like best practices, guidance, optimization, pitfall awareness, etc. to customers who are developing their solutions. You will ensure customers get the highest level of business value and are satisfied with the products, technical support and guidance they receive from OpenText with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Engineer is to provide the highest level of personalized technical support to ensure customers are successful with their OpenText product solutions. This is achieved by building trust, focusing on value, being flexible and willing to go the extra mile to ensure customer satisfaction.

What The Role Offers

Be the customer's single point of contact for support incidents opened for a specific product center.
Develop an in-depth understanding of your customer’s environment
Implement & establish a strong trusted working relationship with customers.
Leverage deep technical expertise and knowledge of your customer’s environment to resolve incidents more efficiently
Provide timely updates on open incidents & coordinate with other OpenText experts as needed to expedite timely resolution.
Identify and recommend best practices to help our customers minimize operational risks and avoid common pitfalls.
Provide periodic supportability assessments & offer technical support mentoring to increase the customer's knowledge.
Understand the operational profile of your customer's environment to improve the support and guidance that OpenText delivers.
Act as a strategic partner in developing plans to proactively improve and maintain the customer's software investment.
Strong written and verbal communication skills, to manage both customer and peer internal organization interactions, including escalations, critical situations, difficult conversations, etc.
Delivery short-term custom offerings to address customers’ unique needs and requests.

What Do You Need To Succeed

Bachelor’s degree preferred or associate degree holder (technical field) with min 3 years’ working experience in a customer support environment.

Advanced knowledge of OpenText Application Security (Fortify)

Fortify is comprised of, where knowledge in any of these areas is relevant.

OpenText Static Application Security Testing (OpenText SAST) – Formerly Fortify Static Code Analyzer (SCA)

OpenText Dynamic Application Security Testing (OpenText DAST) – Formerly Fortify WebInspect

Knowledge of Windows and Linux operating systems, including administration basics

Basic networking knowledge (TCP/IP, SNMP, FTP/TFTP, proxies, SSL/TLS)

Understanding of system requirements (hardware, OS, architecture, software dependencies)

Advanced troubleshooting: ability to analyze verbose/debug logs and perform root cause analysis

Familiarity with relational databases (Oracle, PostgreSQL, SQL Server, MySQL)

Basic understanding of application security concepts (OWASP Top 10, SAST fundamentals)

Ability to read/debug code in common languages (Java, C#, JavaScript, Python)

Experience with CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions)

Familiarity with build tools (Maven, Gradle, MSBuild, Ant, Makefiles)

A proven track record of in-depth technical troubleshooting.

Strong relationship and team building skills, with the ability to negotiate and resolve conflicts.

Great communication, coordination, and collaboration skills, and ability to navigate complex, matrixed organizations.

Ability to guide and advise customers proactively on best practices, configuration optimization, tuning and integrations.

Willingness and ability to travel if required. (

Willingness and ability to work occasionally outside of business hours, including weekends.

French or Spanish Language is an asset.

Knowledge of other OpenText Products is an asset.

Ability to work outside standard hours on occasion to meet specific customer needs.

Willingness and ability to learn additional products as requested to meet staffing and account needs.

One Last Thing

OpenText is more than just a corporation, it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800 - $130,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Provide personalized technical support to customers using OpenText products, ensuring they achieve high business value and satisfaction. Build trust and develop strong relationships with customers while offering proactive services and best practices.

Requirements

Candidates should have a bachelor's degree or an associate degree in a technical field, along with a minimum of 3 years of experience in customer support. Advanced knowledge of OpenText Application Security (Fortify) and related technologies is essential.

Skills

OpenText Application Security
Technical Support
Troubleshooting
Networking
Application Security
CI/CD Pipelines
Relational Databases
Java
C#
JavaScript
Python
Windows
Linux
Best Practices
Communication Skills

Benefits

Health Insurance
Paid Time Off
Variable Compensation
Commission Opportunities

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Application Security
Fortify
Technical Support
Troubleshooting
Networking
Windows
Linux
CI/CD
Java
C#
JavaScript
Python
Relational Databases
Best Practices
Customer Support
Software Development

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