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Added 28 mins ago
O
Lead Technical Support Specialist (SAP-ABAP)
OpenText
Waterloo, ON
- Full-time
As a valued member of the Americas Technical support team, the Lead Technical Support Specialist engages with clients and OpenText employees to resolve critical client issues. You will be…
Added 1 hour ago
SG
Internal Payroll Specialist
Solvo Global
Quebec, QC
- $65,000 CAD / year
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 1 hour ago
MD
Office & Admin Specialist
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 2 hours ago
SG
Client Implementation Specialist - Canada
Solvo Global
Quebec, QC
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 3 hours ago
NA
Healthcare Science Assistant (Higher Level) - Laboratory Genetics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…Queen Elizabeth University Hospital, Glasgow, our team delivers specialist genetic testing services that support the diagnosis and management of inherited conditions, cancer and other…
Added 3 hours ago
NA
Clinical Scientist (Somatic) - Laboratory Genetics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Working as part of a multidisciplinary team of over 110 scientific, technical and support staff, you will analyse, interpret and report complex somatic genomic data, authorise diagnostic…
Added 3 hours ago
NS
Clinical Scientist (Somatic) - Laboratory Genetics
NHS Scotland
Saskatoon, SK
- Full-time
Working as part of a multidisciplinary team of over 110 scientific, technical and support staff, you will analyse, interpret and report complex somatic genomic data, authorise diagnostic…
Added 3 hours ago
NA
Proactive Support User Administrator - Operations
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
This is an entry-level post providing 1st line customer triage support for incidents and requests, using Active Directory and Azure, communicating with users via phone, email, live chat and…
Added 3 hours ago
NS
Proactive Support User Administrator - Operations
NHS Scotland
Saskatoon, SK
- Full-time
This is an entry-level post providing 1st line customer triage support for incidents and requests, using Active Directory and Azure, communicating with users via phone, email, live chat and…
Added 3 hours ago
NS
Healthcare Science Assistant (Higher Level) - Laboratory Genetics
NHS Scotland
Saskatoon, SK
- Full-time
…Queen Elizabeth University Hospital, Glasgow, our team delivers specialist genetic testing services that support the diagnosis and management of inherited conditions, cancer and other…
Added 3 hours ago
NA
Post-CCT Clinical Fellow- Major Trauma and Orthopaedics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
In addition, we have a close association with the Beatson West of Scotland Cancer Centre providing support in the management of metastatic bone disease and haematological cancers. We have…
Added 3 hours ago
NS
Healthcare Support Worker Neurosurgical & OMFS Theatres
NHS Scotland
Saskatoon, SK
- Full-time
An exciting opportunity has arisen to join the Neurosurgical & OMFS Theatre team as a Band 3 Healthcare Support Worker within the Institute of Neurological Sciences at the Queen Elizabeth…
Added 3 hours ago
NS
Post-CCT Clinical Fellow- Major Trauma and Orthopaedics
NHS Scotland
Saskatoon, SK
- Contract
In addition, we have a close association with the Beatson West of Scotland Cancer Centre providing support in the management of metastatic bone disease and haematological cancers. We have…
Added 3 hours ago
TM
Procurement Analytics & Performance Specialist
The Miller Group
Markham, ON
- Full-time
We provide exceptional customer service and operational support using our time-proven construction methods and innovative technologies, alongside the highest quality products and materials.
Added 4 hours ago
AH
Senior Performance Tuning Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Senior Performance Tunning Specialist will be Responsible for: Provide guidance in designing the application architecture for high availability and maximum reliability. Creating monitoring…
Added 6 hours ago
Software Dev Engineer, AWS Marketplace Storefront
Amazon
Toronto, ON
- Collaborate with UX/UI designers to ensure seamless integration of designs into the application
Added 6 hours ago
Software Dev Engineer, AWS Marketplace Storefront
Amazon
Toronto, ON
- Collaborate with UX/UI designers to ensure seamless integration of designs into the application
Added 6 hours ago
MC
Senior Marketing Specialist- US and Canada Locations
MMC Corporate
Toronto, ON
- Other
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 6 hours ago
NA
Staff Nurse - Regional Services
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Rotational day & night shifts, Monday to Sunday
Added 6 hours ago
NA
Charge Nurse Surgery B6
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Shift pattern: 12-hour shift pattern over 7 days /nights
Added 6 hours ago
NS
Staff Nurse - Regional Services
NHS Scotland
Saskatoon, SK
- Full-time
Rotational day & night shifts, Monday to Sunday
Added 6 hours ago
NS
Charge Nurse Surgery B6
NHS Scotland
Saskatoon, SK
- Full-time
Shift pattern: 12-hour shift pattern over 7 days /nights
Added 6 hours ago
NS
Charge Nurse - ENT (Surgical)
NHS Scotland
Saskatoon, SK
- Full-time
36 hours per week - Working a rotational 12-hour shift pattern including day shifts, night shifts, weekends, and public holidays
Added 6 hours ago
NA
Charge Nurse - ENT (Surgical)
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
36 hours per week - Working a rotational 12-hour shift pattern including day shifts, night shifts, weekends, and public holidays
Added 6 hours ago
NA
Healthcare Support Worker Neurosurgical & OMFS Theatres
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
An exciting opportunity has arisen to join the Neurosurgical & OMFS Theatre team as a Band 3 Healthcare Support Worker within the Institute of Neurological Sciences at the Queen Elizabeth…

OpenText

Lead Technical Support Specialist (SAP-ABAP)

Waterloo, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 26, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a valued member of the Americas Technical support team, the Lead Technical Support Specialist engages with clients and OpenText employees to resolve critical client issues. You will be joining a team that provides world class technical client support to a variety of enterprise clients while working across business units to ensure that client satisfaction is met in every form. Their focus will be supporting the VIM (Vendor Invoice Management) product within complex client environments.

YOU ARE GREAT AT

The successful candidate will be working in a highly functioning team consisting of Senior, Lead and Principal Technical Specialists that work effectively together to reach a common goal.

Work within a high-performing team of Senior, Lead, and Principal Technical Specialists who collaborate effectively to achieve common goals.

Identify and resolve client issues in a timely manner, meeting published response time (SLA) requirements through phone support and written correspondence.
Manage client relationships and accurately document all client interactions within the company database.
Provide recommendations for alternative support options when client issues are not related to OpenText products.
Test and validate OpenText product issues across various environments to identify and confirm solutions.
Author technical documentation and knowledge articles for inclusion in the Knowledge Center Knowledge Base.
Collaborate with cross-functional teams and other departments to troubleshoot and resolve complex technical issues.
Report software defects (bugs) and communicate client feedback and product enhancement suggestions.

What You Need To Succeed

5–10 years of hands-on experience in SAP technical support, development, or implementation environments.
5+ years of strong technical hands-on experience with SAP R/3 and SAP S/4HANA landscapes.
Extensive experience in ABAP development, including Reports, Dialog Programming, Enhancements, User Exits, BAdIs, BAPIs, RFCs, Smart Forms, Adobe Forms, ALV Reports, and Object-Oriented ABAP.
Strong functional knowledge of SAP FI and MM modules, including business processes, configuration support, and integration with other SAP modules.
Experience supporting and troubleshooting SAP Workflow, IDocs, ALE, and Web Services.
Hands-on experience with SAP Fiori, SAP Gateway/OData Services, and Fiori application troubleshooting and enhancements.
Experience with SAP Business Technology Platform (SAP BTP), including extension development, Integration Suite, and cloud-based SAP services.
Experience with SAP authorization concepts, transport management, and change management processes.
Knowledge of SAP performance analysis, debugging, SQL optimization, and root-cause analysis.
Experience working with Oracle, SAP HANA, or other relational databases.
Strong analytical, troubleshooting, and client-facing technical support skills.
Experience working in production support environments with incident management and SLA-driven support.
Excellent written and verbal communication skills with the ability to interact effectively with clients and cross-functional teams.
Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $86,800- $130,200; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Resolve critical client issues for OpenText's Vendor Invoice Management product, meeting SLA response requirements and documenting client interactions. Test and validate product issues, create knowledge articles, collaborate across teams to troubleshoot complex problems, and report defects and client feedback.

Requirements

Requires 5–10 years of hands-on SAP technical support, development, or implementation experience, including 5+ years with SAP R/3 and S/4HANA and extensive ABAP expertise. Candidates should also have SAP FI/MM knowledge, experience with related SAP technologies and production support, strong client-facing communication skills, and a bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.

Skills

SAP Technical Support
ABAP Development
SAP R/3
SAP S/4HANA
SAP FI
SAP MM
SAP Workflow
IDocs
ALE
SAP Fiori
SAP Gateway/OData
SAP BTP
Incident Management
Root-Cause Analysis
Client Support
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Vendor Invoice Management
SAP R/3
SAP S/4HANA
ABAP
Object-Oriented ABAP
SAP FI
SAP MM
SAP Workflow
IDocs
ALE
Web Services
SAP Fiori
SAP Gateway
OData Services
SAP BTP
Integration Suite
BAPIs
RFCs
BAdIs
User Exits
Smart Forms
Adobe Forms
ALV Reports
Oracle
SAP HANA
SQL Optimization
Incident Management
SLA
Root-Cause Analysis

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Jobs in Canada