Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
The Manager, Facilities Management is the senior site leader responsible for the safe, reliable, compliant, and cost-effective operation of OpenText’s Waterloo real estate portfolio, encompassing approximately 230,000 sq. ft. of owner-occupied corporate space supporting 1,400 employees and the 92,000 sq. ft. multi-tenant Accelerator Building. The role provides end-to-end leadership across facilities, property and asset operations, ensuring operational continuity, exceptional employee and tenant experiences, regulatory compliance, financial stewardship, vendor performance, sustainability, and long-term asset protection. Acting as the primary on-site escalation point, the Manager balances operational risk, service quality, and cost while translating enterprise workplace objectives into disciplined execution, measurable performance, lifecycle and capital planning, and informed investment decisions that protect and enhance the value of OpenText’s real estate assets.
What The Role Offers
- Lead and develop the Waterloo Facilities and building operations team, establishing clear objectives, accountability, service standards, staffing, succession planning, after-hours coverage, and a strong culture of safety, ownership, customer service, and continuous improvement.
- Oversee day-to-day operations of the Waterloo Global Headquarters and Accelerator Building, including buildings, parking, grounds, amenities, mechanical, electrical, plumbing, building automation, elevators, fire/life-safety, roofing, envelope, and other critical infrastructure.
- Manage landlord and property operations for the Accelerator Building, including tenant relationships, lease obligations, base-building services, common areas, service requests, operating-cost recoveries, tenant improvements, contractor access, shutdowns, and the transition from third-party property management to an internal operating model.
- Drive operational reliability and asset performance through risk-based preventive and predictive maintenance, inspections, statutory testing, work-order management, asset histories, corrective actions, condition assessments, and reduction of deferred maintenance and critical-system risks.
- Develop and execute multi-year capital and asset renewal plans, leading renovations, infrastructure upgrades, workplace reconfigurations, commissioning, and capital projects from business case and procurement through delivery, closeout, warranties, and operational handover.
- Own operating and capital budgets and commercial performance, including forecasting, accruals, variance management, procurement, contracts, vendor performance, service levels, business cases, lifecycle costs, recoveries, savings, and financial controls.
- Ensure health, safety, security, regulatory compliance, and business continuity, maintaining compliance calendars, permits, inspections, emergency plans, contractor safety programs, incident response, corrective actions, and risk registers for critical assets and operational vulnerabilities.
- Lead sustainability, technology, and building-performance initiatives, leveraging building automation, CMMS, space-management and reporting systems to improve energy, water, waste, carbon performance, asset reliability, occupancy data, and overall decision-making.
- Deliver a high-quality workplace and tenant experience, partnering with Workplace Experience, Security, IT, HR, Finance, Legal, Sourcing, tenants, and business leaders to support workplace changes, corporate events, executive visits, emergencies, communications, and service improvements.
- Establish strong governance and measurable performance standards, using dashboards and KPIs to track safety and compliance, system uptime, preventive-maintenance completion, work-order backlog, response times, budget performance, capital delivery, tenant and employee satisfaction, vendor SLAs, asset condition, and team capability.
What You Need To Succeed
- 7+ years of progressive facilities, property, or building operations experience within corporate or commercial real estate, including responsibility for complex building systems, service providers, and operational performance.
- Demonstrated experience managing an owner-operated facility portfolio, with multi-tenant commercial property or landlord-side experience strongly preferred.
- Proven people leadership, including managing cross-functional teams, outsourced service partners, vendors, contractors, and technical specialists.
- Strong knowledge of building systems, preventive maintenance, life safety, emergency preparedness, regulatory compliance, operational risk, and business continuity.
- Solid financial and commercial experience, including operating and capital budgets, forecasting, variance management, procurement, contracts, business cases, leases, tenant obligations, and operating cost recoveries.
- Proven delivery of capital projects, renovations, commissioning, workplace transitions, planned shutdowns, and infrastructure renewal, with the ability to manage projects from planning through completion.
- Strong technical capabilities, including experience with CMMS/work-order systems, building automation systems, space-management tools, and Microsoft 365, with knowledge of BOMA BEST, ENERGY STAR Portfolio Manager, or ISO-aligned facility-management practices considered an asset.
- Post-secondary education in facilities management, engineering technology, building sciences, construction, business, real estate, or a related discipline, or equivalent experience; credentials such as CFM, FMP, SFP, RPA, PMP, BOMI, Building Environmental Systems certification, or a relevant trade qualification are assets.
- Strong leadership, communication, and executive-influencing skills, with an owner’s mindset toward asset stewardship, commercial value, accountability, and risk; able to remain calm during incidents, challenge assumptions, escalate material risks, and translate technical information into clear executive recommendations.
- Ability to work primarily on-site across the Waterloo Campus and Accelerator Building, with flexibility for occasional evening, weekend, and holiday work and participation in the Facilities after-hours escalation structure for emergencies, planned shutdowns, and urgent facility matters.
One Last Thing
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $92,320-$138,480; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations. 
