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Added 3 hours ago
AC
Spécialiste Approvisionnement | Procurement Specialist
Aston Carter
Quebec, QC
- Full-time
The Procurement Specialist supports the sourcing, contracting, and supplier management of goods and services required for shipbuilding operations and programs. Working closely with internal…
Added 3 hours ago
FC
Bilingual (French) Application Support Specialist (Tier 2 Help Desk Support)
Frontline Consulting Services (FCS) Inc
Toronto, ON
- Full-time
Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software Provides…
Added 4 hours ago
CI
Operations Liaison Coordinator
Calian in Space & Technology
Ottawa, ON
- Full-time
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All…
Added 6 hours ago
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Infrastructure Specialist
TEKsystems
Montreal, QC
- Contract
Added 8 hours ago
AC
Spécialiste En Rapport Réglementaire
Aston Carter
Montreal, QC
- $30 to $33 CAD / hour
- Contract
Job Title: Regulatory Reporting Specialist Job Description
Added 9 hours ago
CI
Gestionnaire principal de projet bilingue (Nucléaire) /Senior Project Manager (Nuclear)
Calian in Space & Technology
Trois-Rivières, QC
- Full-time
Added 9 hours ago
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Bilingual (French) Application Support Specialist (Tier 2 Help Desk Support)
TEKsystems
Toronto, ON
- $30 to $40 CAD / hour
- Contract
Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software Provides…
Added 10 hours ago
WC
(CAN) Associé de jour, rénovation
Walmart Canada
Montreal, QC
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 10 hours ago
WC
(CAN) Associé de nuit, rénovation
Walmart Canada
Montreal, QC
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 10 hours ago
C
Estimator
CBRE
Toronto, ON
- Full-time
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask…
Added 10 hours ago
IG
Technical Support Specialist
Insight Global
Toronto, ON
- $35 to $45 CAD / hour
- Contract
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Added 10 hours ago
IG
Senior Marketing Specialist
Insight Global
Mississauga, ON
- $75,000 to $88,000 CAD / year
- Full-time
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Added 10 hours ago
RV
Manufacturing Support Specialist
Ross Video
Iroquois, ON
- Full-time
Added 10 hours ago
C
Enterprise Customer Support Specialist
Clio
Vancouver, BC
- Full-time
…periodically to meet business needs; your Talent Acquisition Specialist will be happy to explain more should you connect with…
Added 10 hours ago
AC
Product Marketing Specialist
Amaris Consulting | Part of Mantu
Oakville, ON
- Full-time
No Artificial Intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position. All stages of the recruitment process are conducted by human…
Added 10 hours ago
A
Analyste Controle Qualite / Agent Methode
Actalent
Quebec, QC
- $40 to $48 CAD / hour
- Full-time
Job Title: Quality Control Specialist Job Description
Added 10 hours ago
A
QA/QC Specialist
Actalent
Burnaby, BC
- $35 to $45 CAD / hour
- Contract
The QA/QC Specialist oversees supplier and FAA quality activities for mechanical hardware, ensuring that all incoming parts and documentation meet stringent technical and compliance…
Added 10 hours ago
CI
IAM Administrator
Calian in Space & Technology
Ottawa, ON
- Full-time
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All…
Added 10 hours ago
AC
Senior MES Quality Validation Specialist
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
No Artificial Intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position. All stages of the recruitment process are conducted by human…
Added 10 hours ago
O
Manager, Renewal Support
OpenText
Waterloo, ON
- Full-time
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening,…
Added 10 hours ago
AC
Regulatory Reporting Analyst
Aston Carter
Montreal, QC
- $30 to $33 CAD / hour
- Contract
Job Title: Regulatory Reporting Specialist Job Description
Added 10 hours ago
M
Spécialiste principal(e), Services médicaux / Senior Specialist, Medical Services
Merck
Kirkland, QC
- Full-time
Added 10 hours ago
SL
Talent Acquisition Program Specialist
Sun Life Québec
Montreal, QC
- Full-time
We may use artificial intelligence to support candidate sourcing, screening, interview scheduli
Added 10 hours ago
LC
Beauty Specialist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Shelburne, ON
- Full-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 10 hours ago
S
Digital Multichannel UX Designer (12-Month Contract)
Sobeys
Dartmouth, NS
- Contract
As part of the DCE Multichannel Design Team, this specialist collaborates with Strategy, Personalization, UX Optimization, Segmentation, and Deployment teams to deliver data-driven,…

OpenText

Manager, Renewal Support

Waterloo, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Reporting to the Renewals function, the Manager, Renewal Support is responsible for overseeing the Renewal Support Specialist team, which performs back-office functions supporting the effective execution of the end-to-end renewal sales cycle. This role requires strong leadership abilities, attention to detail, and a thorough understanding of renewal processes.

The team is responsible for validating renewal quote information, updating renewal data, maintaining records and documentation, researching information, and coordinating work through predefined processes.

The manager will interface with internal stakeholders, partners, and end customers to communicate status and resolve escalated issues arising during or after the renewal sales cycle. The manager and team will provide subject matter expertise to the company’s operations team to optimize, simplify, and standardize the use of customer and renewal data for decision-making.

Team Leadership

WHAT THE ROLE OFFERS

Manage and mentor a team of Renewal Support Specialists, providing guidance and support to ensure their success
Set clear performance objectives, conduct regular performance evaluations, and implement training and development plans for team members
Foster a collaborative and positive work environment, promoting teamwork and effective communication within the department
Monitor team performance against established KPIs, service levels, and quality standards, driving accountability and continuous improvement

Responsibilities

Provide support to Renewal Account Representatives with complex, escalated renewal quote scenarios, issue resolution, and troubleshooting to ensure accurate and timely quote generation
Identify and apply additional support programs to qualifying renewal quotes
Proactively identify opportunities for process improvement and automation, collaborating with cross-functional teams to develop and implement effective solutions that improve operational efficiency and accuracy
Serve as a subject matter expert (SME) in renewal processes, systems, and procedures
Support testing and validation activities for IT releases, system enhancements, and process changes to ensure functionality aligns with business requirements
Ensure renewal transactions and customer information are accurately maintained, appropriately secured, and accessible for reporting, operational support, and audit purposes, in compliance with applicable legal requirements and company policies

What You Need To Succeed

8–10 years of relevant industry experience, preferably with a degree in Business Administration or a related field
5+ years of experience in renewal order administration or order management, preferably in a managerial capacity
Strong knowledge of the renewal lifecycle and order processing systems and tools
Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team
Exceptional attention to detail and accuracy
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills
Highly organized, detail-oriented, and able to manage multiple priorities and adapt to changing business needs
Proficiency in Microsoft Office Suite and experience with order management software
Experience with Salesforce and SAP is an asset

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $98,080 - $147,120; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Lead and develop the Renewal Support Specialist team, overseeing performance, training, and support for complex renewal quote scenarios and escalations. Improve renewal processes and systems, support testing and operational changes, and ensure customer and transaction data is accurate, secure, and audit-ready.

Requirements

Requires 8–10 years of relevant industry experience and 5+ years in renewal order administration or order management, preferably in a managerial role; a business-related degree is preferred. Candidates should have strong renewal lifecycle and order-processing knowledge, leadership, analytical, communication, organizational, and detail-oriented skills, plus proficiency with Microsoft Office and order management software; Salesforce and SAP are assets.

Skills

Team Leadership
Team Management
Renewal Order Administration
Order Management
Renewal Lifecycle Management
Renewal Quote Support
Process Improvement
Process Automation
Analytical Problem-Solving
Communication
Attention to Detail
Performance Management
Data Management
Microsoft Office
Salesforce
SAP

Visa sponsorship

Not detected in the job text

Keywords

Renewal Support
Renewal Sales Cycle
Renewal Lifecycle
Renewal Quote Validation
Renewal Order Administration
Order Management
Order Processing Systems
Renewal Account Representatives
Team Leadership
Performance Objectives
Key Performance Indicators
Service Levels
Quality Standards
Process Improvement
Process Automation
Cross-Functional Collaboration
Subject Matter Expertise
IT Release Testing
System Enhancements
Process Changes
Customer Data
Renewal Data
Data Security
Audit Compliance
Microsoft Office Suite
Salesforce
SAP

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