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Gérant de territoire / Ventes techniques et service sur le terrain.
Diversey
Quebec, QC
- Full-time
The Territory Manager / Technical Sales & Field Service will be responsible for providing service and developing sales in Quebec City and surrounding areas (West of Quebec City,…
Added 8 mins ago
MO
Inventory Control Coordinator, Monday-Friday, 4pm-12am
Martin-Brower of Canada Co.
Brampton, ON
- $55,000 to $65,000 CAD / year
- Full-time
Strong interpersonal, customer service, presentation, and organizational skills to oversee staff
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AL
Sales Associate, Eastern Prairies
ADAMA Ltd.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…executing initiatives that align our rapidly growing portfolio with customer needs. The position will be embedded within the western sales regions focused on building business relationships…
Added 8 mins ago
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Maintenance Technician
Calgary Heritage Housing
Calgary, AB
- Full-time
Are you an experienced Maintenance Technician who values good customer service and enjoys helping others? Do you enjoy troubleshooting maintenance issues, working independently and taking…
Added 8 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Stratford, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
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Senior Manager, Customer Success Operations
Ryan
Toronto, ON
- Full-time
The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that…
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Cook
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Barrie, ON
- Full-time
Provide excellent customer service to residents, guests, and team members.
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CW
Service Technician
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Vancouver, BC
- $30 to $35 CAD / hour
- Full-time
Install and commission new process water treatment systems under the direction of the Service or Project Manager, including testing, documentation, startup, and optimization.
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Customer Experience Leader (Contract 18+ Months)
Indigo
London, ON
- $18.6 to $23.25 CAD / hour
- Contract
Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive…
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Customs - Customer Service Associate
Ryder System, Inc.
Woodstock, ON
- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
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I
Product Operations Manager
Indigo
Regina, SK
- $50,000 CAD / year
- Full-time
The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a…
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NS
CT Technologist - Diagnostic Imaging
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Diagnostic Imaging Manager, the CT Technologist is responsible for the efficient operation of the CT scanners. They will organize and perform computed tomography…
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Client Service Manager
Unisys
Canada
- Full-time
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Front Desk Agent
Métis Nation-Saskatchewan
Saskatoon, SK
- Part-time
ACCOUNTABLE TO : Infrastructure Operations Manager
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Senior Project Manager
YORK1
Concord, ON
- Full-time
The Senior Project Manager is responsible for overseeing the planning and implementation of an entire project through estimating, managing costs, sourcing suppliers, and project closeout.…
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OD
Administrative Assistant
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Saskatoon, SK
- Full-time
Handling phone calls and walk-in customers while providing excellent customer service
Added 8 mins ago
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Associate Director, Software Engineering
Toronto Pearson International Airport
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
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TH
Order Picker: Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
- Full-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
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Medical Radiation Technologist (CT & X-Ray)
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Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
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Director - Governance & Client Account Management
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…close collaboration with the Business Development Relationship Manager, the AMS team, IT Departments; the Business Solutions and Planning team and C-Suite individuals to ensure the delivery…
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Assistant Front Store Manager
Shoppers Drug Mart
Richmond, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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TU
E-Commerce Coordinator
The University of British Columbia
Vancouver, BC
- $4,383 to $4,596 CAD / month
- Full-time
…publishing. The role answers routine verbal and/or written customer enquiries applying established guidelines and procedures, and coordinates photoshoot logistics. The role exercises some…
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Cashier / Front End Checkout Team Associate
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- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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(CAN) Self Checkout Attendant
Walmart Canada
Mount Pearl, NL
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…reassuring way and escalate cash or technical issues to the Customer Service…
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(CAN) Associé, produits consommables
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Refers appropriate service and transactional items to a Customer Service Manager as required.

OpenText

Manager, Software Development

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 8+ years of progressively responsible software engineering experience, including 5+ years of direct engineering people leadership.
Posting language: English
Posted: Oct 28, 2026

Original job description

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role: Manager, Software Development

Location: Richmond Hill, ON (Office-based)

The Manager, Software Development leads the newly formed engineering team delivering the Image & Fax Aviator Platform. This first-line manager will recruit, onboard, coach, and directly manage software engineers and technical specialists working across Java-based cloud services, Python-based AI and document intelligence, React user experiences, enterprise integrations, and platform operations. The role is accountable for day-to-day people leadership, Scrum execution, engineering delivery, quality, and operational readiness. The manager partners with Product Management and the Principal Engineer to translate strategy into executable plans while establishing an inclusive, accountable, and high-performing engineering culture.

Your Impact

Engineering Delivery

Own day-to-day execution across one or more Scrum teams and translate roadmap priorities into credible sprint and release plans.
Partner with Product Management to balance customer value, platform foundations, security, reliability, technical debt, and innovation.
Manage team capacity, dependencies, risks, milestones, and commitments while maintaining clear ownership.
Ensure increments include code, automated tests, security controls, documentation, observability, deployment automation, and support readiness.
Provide concise status, risk, staffing, and decision information to senior leadership.
Escalate material risks early and drive corrective action when scope, staffing, architecture, or dependencies threaten commitments.

People Leadership and Team Building

Recruit and onboard the initial eight external hires by the approved target date, then help scale the team to approximately 16 engineers.
Directly manage engineers and technical specialists, with effective delegation through senior engineers and technical leads.
Set clear performance expectations and provide frequent coaching, feedback, recognition, and career-development guidance.
Build an inclusive culture that values customer outcomes, transparency, ownership, collaboration, and technical excellence.
Partner with Talent Acquisition and HR on requisitions, interview plans, candidate assessment, selection, offers, and onboarding.
Address performance, engagement, retention, and team-health issues promptly and professionally.

Technical and Operational Leadership

Work with the Principal Engineer to establish standards for Java 17+, Spring Boot, Python, React/TypeScript, event-driven services, Kubernetes, PostgreSQL, and cloud platforms.
Maintain enough technical depth to assess tradeoffs, challenge assumptions, support hiring decisions, and remove engineering blockers.
Drive secure-by-design practices for identity, authorization, tenant isolation, privacy, auditability, APIs, encryption, secrets, and software supply-chain controls.
Promote automated testing, CI/CD, infrastructure as code, OpenTelemetry, service-level objectives, and production monitoring.
Ensure architecture and delivery decisions support resilience, scalability, recoverability, cost management, and integration with existing products.
Lead incident follow-up, root-cause analysis, and corrective actions in a blameless, learning-oriented manner.

Agile and Scrum Leadership

Establish consistent Scrum practices including backlog refinement, sprint planning, daily standups, reviews, retrospectives, and release planning.
Coach engineers and Product Owners on well-formed user stories, acceptance criteria, estimation, Definition of Ready, and Definition of Done.
Use delivery metrics to improve predictability and flow, not to rank individuals or encourage unhealthy utilization targets.
Ensure blockers and dependencies are identified early and sprint commitments remain realistic.
Turn retrospective findings into measurable improvements while avoiding unnecessary ceremony.
Promote visible work status, shared accountability, and frequent demonstration of working software.

What You Need to Succeed

8+ years of progressively responsible software engineering experience, including 5+ years of direct engineering people leadership.
Experience directly managing software engineers and technical specialists in a SaaS, cloud-platform, or enterprise-software organization.
Proven success recruiting and onboarding external engineering talent and building a new or rapidly growing team.
Demonstrated delivery ownership in Agile/Scrum environments with interdependent product workstreams.
Strong understanding of cloud-native microservices, distributed systems, APIs, event-driven architecture, containers, Kubernetes, CI/CD, observability, and secure development.
Working knowledge of Java and Spring Boot sufficient to assess candidates, understand design tradeoffs, and guide execution.
Experience partnering with Product Management on roadmaps, backlogs, release plans, and measurable outcomes.
Experience coaching employees, managing performance, and handling difficult delivery or organizational situations.
Clear written and verbal communication with engineers, peers, candidates, and executives.
Bachelor degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

Experience building a greenfield multi-tenant SaaS platform or standing up a new engineering team.
Experience directly leading a team of approximately 8 to 16 employees and delegating effectively through senior engineers and technical leads.
Experience with AI-enabled products, document intelligence, OCR, workflow automation, agents, or human-in-the-loop applications.
Experience with fax, communications, imaging, healthcare interoperability, content management, or regulated enterprise software.
Familiarity with Python, React/TypeScript, Kafka, PostgreSQL, Terraform, OpenTelemetry, and a major public cloud.
Experience managing distributed teams and collaborating across organizational boundaries.
Relevant cloud, Scrum, Agile, or engineering-management certification.

One Last Thing

OpenText is more than a corporation - it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture - we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

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More about this job

Responsibilities

Lead and grow the engineering team responsible for the Image & Fax Aviator Platform, overseeing hiring, coaching, Scrum execution, delivery, quality, and operational readiness. Partner with Product Management and the Principal Engineer to deliver secure, reliable cloud services and establish effective engineering practices and an inclusive, accountable team culture.

Requirements

Requires 8+ years of software engineering experience, including 5+ years of direct engineering people leadership, with experience building teams and delivering software in Agile/Scrum environments. Candidates should understand cloud-native systems and secure development, have working knowledge of Java and Spring Boot, and hold a bachelor’s degree in a related field or equivalent practical experience.

Skills

Software Engineering Leadership
People Management
Recruiting and Onboarding
Agile and Scrum
Cloud-Native Microservices
Distributed Systems
Java
Spring Boot
Python
React and TypeScript
Kubernetes
CI/CD
Secure Software Development
Observability
Product Roadmap Planning
Performance Coaching

Visa sponsorship

Not detected in the job text

Keywords

Software Development
Engineering Management
Image and Fax Platform
SaaS
Cloud Platforms
Java 17+
Spring Boot
Python
React
TypeScript
Event-Driven Architecture
Kubernetes
PostgreSQL
Kafka
Terraform
Microservices
Distributed Systems
APIs
CI/CD
Infrastructure as Code
OpenTelemetry
Scrum
Agile
Multi-Tenant Platforms
Document Intelligence
OCR
Secure Development
Observability
Site Reliability Objectives
Software Supply-Chain Security

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