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Added 3 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to…
Added 3 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Added 3 mins ago
RP
Leasing Consultant-Odenak
Rhapsody Property Management Services
Ottawa, ON
- $45,000 to $50,000 CAD / year
- Full-time
…provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are…
Added 3 mins ago
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Dietary Aide Regular Part Time AgeCare Villa Forum-2
AgeCare
Mississauga, ON
- Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 3 mins ago
SP
Manager, Academic Programs, Simulation and Skills
Seneca Polytechnic
Toronto, ON · North York, ON
- Full-time
…all decision-making. Additionally, possessing extraordinary customer service skills, detail orientation, adept diplomatic relationship management, and collaborative abilities, and excellent…
Added 3 mins ago
UC
Manager, Remote Services
Ukrainian Credit Union Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…and supporting sustainable revenue growth. Reporting to the Manager, Virtual Branch & Business Services, you will champion digital innovation and exceptional Member experiences while…
Added 3 mins ago
PB
Brand Relationship Manager
Powered by People (PBP)
Toronto, ON
- Contract
Powered by People (PBP) is seeking a driven Brand Relationship Manager to join our Sales Team who is passionate about independent brands, retail, and the rapidly evolving retail landscape.…
Added 3 mins ago
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Gainsight Administrator
Braze
Toronto, ON
- Full-time
The Business Systems team builds and operates the internal platforms that power Braze's Customer Experience (CX) organization, with Gainsight as the system of record for 200+ users.…
Added 3 mins ago
AA
Quality Engineer - Automotive
ALMAG Aluminum
Brampton, ON
- Full-time
Reporting directly to the Quality Manager, this role is responsible for supporting and advancing the objectives of the Quality Department through active participation in quality system…
Added 3 mins ago
MO
Senior Accountant
March of Dimes Canada
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
Analyze monthly variances between budget/forecast and actual financial results; provide accurate, complete, and timely month end narrative analysis to Financial Services Manager for review.
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General Manager
Moxies
Pickering, ON
- Full-time
Join our dynamic team and take the lead in overseeing daily operations, managing staff, and ensuring top-notch customer service. As a General Manager, you will have the opportunity to…
Added 3 mins ago
Senior Accountant
March of Dimes Canada
Toronto, ON
Analyze monthly variances between budget/forecast and actual financial results; provide accurate, complete, and timely month end narrative analysis to Financial Services Manager for review.
Added 3 mins ago
Human Resources Coordinator
Scandinave Spa
The Blue Mountains, ON
Respond to routine employee inquiries and direct complex matters to the appropriate HR representative or manager.
Added 3 mins ago
Grocery - Clerk All Purpose Grid B SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Langley (District), BC · Langley, BC
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 3 mins ago
Housekeeping Room Attendant
Northland Properties
Winnipeg, MB
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
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Housekeeping Room Attendant
Northland Properties
Prince George, BC
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 3 mins ago
KI
Promotional Sales Representative - Outside Sales & Business Development
Key Industries
Saint John, NB
- Full-time
MAIN OBJECTIVE To establish new accounts and maintain our existing consumer base by converting excellent interpersonal skills into measurable success.
Added 3 mins ago
PC
Assistant Food & Beverage Manager, Chateau
Pursuit Collection
Jasper, AB · CAN - Chateau Jasper
- Full-time
The Assistant Manager plays a key role in the smooth, day-to-day operation of the hotel restaurant and all special events, including banquets. You’ll be a visible, hands-on leader who…
Added 18 mins ago
D
Branch Manager
Dexter
Regina, SK
- Full-time
…automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer…
Added 18 mins ago
DD
The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Hamilton, ON
- Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 18 mins ago
OA
Financial Services Manager - Toyota Town
OpenRoad Auto Group
London, ON
- Full-time
The Financial Services Manager is responsible for business office targets and objectives. They are to ensure the Finance & Insurance department meets targets, maintains high customer…
Added 18 mins ago
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Parts Advisor - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
Added 18 mins ago
SENIOR ACCOUNT MANAGER
Green Shield Canada
Calgary, AB · Vancouver, BC · Toronto, ON · Windsor, ON
Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team first attitude and relationship building skills within, and…
Added 18 mins ago
S
Market Access Lead, Rare and Rare Blood - Maternity Leave
Sanofi
Toronto, ON
- Full-time
Utilizing customer insights and input, elaborate new and innovative strategies including product listing agreements (PLAs) with federal and provincial drug plans and/or cancer agencies to…
Added 18 mins ago
R
Senior Program Manager, Policy and Regulatory Affairs
Remitly
Vancouver, BC
- Full-time
As a Senior Program Manager for Policy and Regulatory Affairs (PRA), you'll be a key principal on our Global Policy and Regulatory Affairs team. You will be responsible for shaping and…

OpenText

Principal Client Success Manager

Waterloo, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Principal Client Success Manager (SaaS) - To be considered must be onsite at our Waterloo office

Your impact

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

As OpenText continues to expand its Public Cloud business, we are looking for a client-focused, results-oriented Client Success Manager (CSM) who is passionate about helping organizations achieve measurable business outcomes through the successful adoption of OpenText SaaS solutions.

The Client Success Manager is responsible for managing a portfolio of strategic enterprise clients, ensuring they realize value from their OpenText investments through effective onboarding, adoption, optimization, renewal, and long-term partnership. In this role, you will serve as a trusted advisor to key stakeholders, helping clients align their business objectives with the capabilities of OpenText solutions while driving measurable outcomes, retention, and client satisfaction.

The ideal candidate brings experience managing complex enterprise relationships, leading clients through technology adoption journeys, influencing executive stakeholders, identifying growth opportunities, and collaborating across teams to deliver exceptional client experiences.

What The Role Offers

Guide clients through their lifecycle journey, including Sales Handover, Onboarding, Adoption, Expansion, Renewal, and Retention.
Build and maintain strong relationships with business, technical, and executive stakeholders across a portfolio of strategic enterprise clients.
Develop and execute Client Success Plans that align OpenText solutions to client business objectives, success measures, and expected outcomes.
Drive solution activation and adoption, helping clients achieve value from their OpenText investment as quickly as possible.
Lead value realization discussions with clients, identifying and tracking measurable business outcomes tied to their strategic priorities.
Monitor client health using usage analytics, engagement trends, adoption metrics, and lifecycle indicators to proactively identify risks and opportunities.
Deliver structured onboarding and activation experiences that support successful implementation, user adoption, and long-term success.
Serve as the primary post-sales point of contact and trusted advisor for assigned clients, providing strategic guidance throughout their cloud journey.
Facilitate Executive Business Reviews (EBRs) and strategic planning discussions focused on business outcomes, adoption progress, realized value, and future opportunities.
Partner with OpenText account teams, Professional Services, Support, Product Management, and reseller partners to coordinate client engagement and deliver a seamless experience.
Support renewal activities through ongoing engagement, value discussions, and early identification and mitigation of retention risks.
Advocate for the Voice of the Client by sharing feedback and insights that help improve products, services, processes, and the overall client experience.
Identify opportunities to expand solution adoption, increase platform utilization, and support account growth initiatives aligned to client needs.
Act as a client champion within OpenText, influencing internal stakeholders and driving action to support customer success priorities.

Required Qualifications

What you need to succeed

Bachelor’s degree in business, Information Technology, Computer Science, or a related field, or equivalent professional experience.
5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Experience working with cloud technologies, SaaS platforms, subscription-based business models, or digital transformation initiatives.
Proven experience managing strategic enterprise or Fortune 1000 accounts within a SaaS environment.
Demonstrated success driving solution adoption, usage growth, retention, and business value realization across enterprise clients.
Experience developing and executing Client Success Plans focused on achieving client business objectives and measurable outcomes.
Strong understanding of customer health metrics, adoption indicators, business value measurement, KPIs, and success tracking methodologies.
Excellent communication, presentation, and stakeholder management skills, including experience engaging Director, Vice President, and C-level audiences
Proven ability to influence and drive outcomes across cross-functional teams without direct authority.
Ability to identify client risks, navigate complex situations, and develop effective mitigation and recovery strategies.
Experience using data and insights to drive client conversations, decision-making, and success planning.
Experience managing multiple client engagements and competing priorities in a fast-paced environment.
Strong analytical thinking, problem-solving, organizational, and relationship management skills.
Comfortable operating in a growing and evolving environment where processes, tools, and best practices continue to mature.

Preferred Qualifications

Industry certifications in Customer Success, Organizational Change Management (Prosci), Project Management, Business Consulting, or related disciplines.
Experience using Customer Success platforms, CRM systems, and analytics tools to monitor adoption, engagement, customer health, and business outcomes (e.g., Gainsight, Salesforce, Pendo, ClientSuccess).
Experience leading Executive Business Reviews (EBRs), value realization reviews, and strategic account planning discussions.
Experience working within partner, reseller, or channel-driven business models.
Familiarity with lifecycle-based Customer Success methodologies and best practices.
Experience developing client-facing presentations, dashboards, executive reporting, and business outcome summaries.
Experience working with Information Management, Content Management, Human Capital Management (HCM), or related enterprise software

One last thing

OpenText is committed to building an inclusive, innovative, and customer-focused culture where employees can thrive and make a meaningful impact. If you are passionate about helping customers achieve business outcomes, building trusted relationships, and driving long-term success in a cloud-first environment, we encourage you to apply.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960- $160,960 Canadian base salary plus bonus; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise clients throughout onboarding, adoption, expansion, renewal, and retention, serving as their trusted post-sales advisor. Develop success plans, track measurable business outcomes and client health, lead executive reviews, identify risks and growth opportunities, and coordinate internal and partner teams to improve client outcomes.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent experience, at least five years in client success, account management, SaaS consulting, or a similar customer-facing role, and experience managing strategic enterprise SaaS accounts. Candidates should demonstrate success driving adoption, retention, and measurable value, along with strong executive communication, analytical, stakeholder-management, and cross-functional influencing skills.

Skills

Client Success Management
Enterprise Account Management
SaaS Adoption
Customer Retention
Client Onboarding
Value Realization
Executive Stakeholder Management
Client Success Planning
Customer Health Metrics
Renewal Management
Cross-Functional Collaboration
Data-Driven Decision-Making
Strategic Account Planning
Risk Mitigation
Business Outcome Measurement
Relationship Management

Visa sponsorship

Not detected in the job text

Keywords

OpenText
SaaS
Public Cloud
Cloud Technologies
Digital Transformation
Enterprise Information Management
Content Management
Human Capital Management
Customer Success
Client Success Plans
Customer Health Metrics
Adoption Analytics
Usage Analytics
Business Value Realization
Key Performance Indicators
Executive Business Reviews
Strategic Account Planning
Renewal Management
Retention Risk Mitigation
Gainsight
Salesforce
Pendo
ClientSuccess
Organizational Change Management
Prosci
Project Management
Professional Services
Reseller Partners
Subscription-Based Business Models
Voice of the Client

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