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Added 1 min ago
BC
Program Handover Manager
Bechtel Corporation
Toronto, ON
- Full-time
…Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and…
Added 1 min ago
E
Controls Specialist
Element5
St. Thomas, ON
- $70,000 to $75,000 CAD / year
- Full-time
As our Controls Specialist, you'll report directly to the Director of Operations and help keep automation and controls systems running reliably at our St. Thomas facility. Working closely…
Added 1 min ago
JH
Gestionnaire de projet d’investissement (CAPEX), Capital Projects (CapEx), Project Manager
Jubilant HollisterStier CMO
Montreal, QC
- $78,000 to $114,400 CAD / year
- Full-time
Added 16 mins ago
P
U.S. Tax, Director
PwC
Vancouver, BC
- Full-time
As a U.S. Tax Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities…
Added 16 mins ago
UO
Associate Director, Facilities Planning
University of British Columbia
Kelowna, BC · UBCO | Campus Administration Building (ADM)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The Associate Director, Facilities Planning manages and leads staff and consultants, and coordinates funds and time required for the planning and programming of the University's academic…
Added 31 mins ago
IS
Account Manager (America)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 31 mins ago
IS
Account Manager (APAC)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 31 mins ago
IS
Account Manager (EMEA)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 46 mins ago
PROJECT MANAGER 311
City of Toronto
Toronto, ON
Shift Information: Monday to Friday, 35 hours per week
Added 46 mins ago
CO
PROJECT MANAGER 311 #67733
City of Toronto
Toronto, ON
- Full-time
Shift Information: Monday to Friday, 35 hours per week
Added 46 mins ago
PT
Director, Product Management (Hardware)
PAR Technology
Remote, Canada
- Full-time
- Remote
PAR Technology is seeking a strategic and execution-focused Director of Product Management to lead our Hardware Product Management organization. This leader will own the Drive-Thru product…
Added 46 mins ago
A(
Producer, Video & Photo
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
- Alana Williams | Director, Marketing and Brand Operations
Added 46 mins ago
TU
Associate Director, Facilities Planning
The University of British Columbia
Kelowna, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The Associate Director, Facilities Planning manages and leads staff and consultants, and coordinates funds and time required for the planning and programming of the University's academic…
Added 1 hour ago
FI
Technology Evaluation and Portfolio Analyst
Fuel Innovation Fund
AB · Alberta, Canada
- Full-time
The Fuel Innovation Fund is seeking a Technology Evaluation and Portfolio Analyst to join a cross-functional team delivering clean-fuel funding programs across Canada. Reporting to the Fuel…
Added 1 hour ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- Full-time
Objectway is a global fintech and technology services provider with over 30 years of experience supporting the wealth, banking and asset management industries.
Added 1 hour ago
O
Principal Client Success Manager
OpenText
Waterloo, ON
- Full-time
Bachelor’s degree in business, Information Technology, Computer Science, or a related field, or equivalent professional experience.
Added 1 hour ago
Quality Management System Manager
GRIFOLS, S.A.
Mississauga, ON
Ensures that documentation of unsuitable test results, unit lookback information, and all associated actions is complete and reviewed.
Added 1 hour ago
CO
Temporary Planning Clerk
County of Grande Prairie
Clairmont, AB
- Full-time
Under the direction of the Director, Land and Development Services, the Planning Clerk role is a paraprofessional role analogous to a technician that devotes a significant amount of time to…
Added 1 hour ago
OP
Senior Manager, Sector Technology Partnership
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
ON · Ontario, Canada
- $110,638 to $155,942 CAD / year
- Full-time
Successful candidates will report to Kelly Garant, Director of Digital Technology Strategy. With 20 years of experience leading strategy, governance, portfolio management, technology…
Added 1 hour ago
CO
Temporary Planning Clerk - 12 Month Contract
County of Grande Prairie
Clairmont, AB
- Full-time
Under the direction of the Director, Land and Development Services, the Planning Clerk role is a paraprofessional role analogous to a technician that devotes a significant amount of time to…
Added 1 hour ago
OM
Director, Inventory Management
Ontario Medical Supply
Mississauga, ON
- Full-time
The Director - Inventory Management provides enterprise-level leadership for inventory strategy, demand planning, inventory control and performance management across multiple distribution…
Added 1 hour ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- $180,000 to $200,000 CAD / year
- Full-time
Objectway is a global fintech and technology services provider with over 30 years of experience supporting the wealth, banking and asset management industries.<span…
Added 2 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…security controls. The successful candidate will support the Director, Cyber Security Defence & Resilience, in strengthening cyber security resilience across the Agency and the broader…
Added 2 hours ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
The Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 2 hours ago
M
Lead Resilience R&D Partnerships, Canada
Moderna
Toronto, ON
- Full-time
…partnership models including research collaborations, joint ventures, technology licensing, and ecosystem development initiatives. They will ensure disciplined execution through structured…

OpenText

Principal Client Success Manager

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Principal Client Success Manager (SaaS) - To be considered must be onsite at our Waterloo office

Your impact

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

As OpenText continues to expand its Public Cloud business, we are looking for a client-focused, results-oriented Client Success Manager (CSM) who is passionate about helping organizations achieve measurable business outcomes through the successful adoption of OpenText SaaS solutions.

The Client Success Manager is responsible for managing a portfolio of strategic enterprise clients, ensuring they realize value from their OpenText investments through effective onboarding, adoption, optimization, renewal, and long-term partnership. In this role, you will serve as a trusted advisor to key stakeholders, helping clients align their business objectives with the capabilities of OpenText solutions while driving measurable outcomes, retention, and client satisfaction.

The ideal candidate brings experience managing complex enterprise relationships, leading clients through technology adoption journeys, influencing executive stakeholders, identifying growth opportunities, and collaborating across teams to deliver exceptional client experiences.

What The Role Offers

Guide clients through their lifecycle journey, including Sales Handover, Onboarding, Adoption, Expansion, Renewal, and Retention.
Build and maintain strong relationships with business, technical, and executive stakeholders across a portfolio of strategic enterprise clients.
Develop and execute Client Success Plans that align OpenText solutions to client business objectives, success measures, and expected outcomes.
Drive solution activation and adoption, helping clients achieve value from their OpenText investment as quickly as possible.
Lead value realization discussions with clients, identifying and tracking measurable business outcomes tied to their strategic priorities.
Monitor client health using usage analytics, engagement trends, adoption metrics, and lifecycle indicators to proactively identify risks and opportunities.
Deliver structured onboarding and activation experiences that support successful implementation, user adoption, and long-term success.
Serve as the primary post-sales point of contact and trusted advisor for assigned clients, providing strategic guidance throughout their cloud journey.
Facilitate Executive Business Reviews (EBRs) and strategic planning discussions focused on business outcomes, adoption progress, realized value, and future opportunities.
Partner with OpenText account teams, Professional Services, Support, Product Management, and reseller partners to coordinate client engagement and deliver a seamless experience.
Support renewal activities through ongoing engagement, value discussions, and early identification and mitigation of retention risks.
Advocate for the Voice of the Client by sharing feedback and insights that help improve products, services, processes, and the overall client experience.
Identify opportunities to expand solution adoption, increase platform utilization, and support account growth initiatives aligned to client needs.
Act as a client champion within OpenText, influencing internal stakeholders and driving action to support customer success priorities.

Required Qualifications

What you need to succeed

Bachelor’s degree in business, Information Technology, Computer Science, or a related field, or equivalent professional experience.
5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Experience working with cloud technologies, SaaS platforms, subscription-based business models, or digital transformation initiatives.
Proven experience managing strategic enterprise or Fortune 1000 accounts within a SaaS environment.
Demonstrated success driving solution adoption, usage growth, retention, and business value realization across enterprise clients.
Experience developing and executing Client Success Plans focused on achieving client business objectives and measurable outcomes.
Strong understanding of customer health metrics, adoption indicators, business value measurement, KPIs, and success tracking methodologies.
Excellent communication, presentation, and stakeholder management skills, including experience engaging Director, Vice President, and C-level audiences
Proven ability to influence and drive outcomes across cross-functional teams without direct authority.
Ability to identify client risks, navigate complex situations, and develop effective mitigation and recovery strategies.
Experience using data and insights to drive client conversations, decision-making, and success planning.
Experience managing multiple client engagements and competing priorities in a fast-paced environment.
Strong analytical thinking, problem-solving, organizational, and relationship management skills.
Comfortable operating in a growing and evolving environment where processes, tools, and best practices continue to mature.

Preferred Qualifications

Industry certifications in Customer Success, Organizational Change Management (Prosci), Project Management, Business Consulting, or related disciplines.
Experience using Customer Success platforms, CRM systems, and analytics tools to monitor adoption, engagement, customer health, and business outcomes (e.g., Gainsight, Salesforce, Pendo, ClientSuccess).
Experience leading Executive Business Reviews (EBRs), value realization reviews, and strategic account planning discussions.
Experience working within partner, reseller, or channel-driven business models.
Familiarity with lifecycle-based Customer Success methodologies and best practices.
Experience developing client-facing presentations, dashboards, executive reporting, and business outcome summaries.
Experience working with Information Management, Content Management, Human Capital Management (HCM), or related enterprise software

One last thing

OpenText is committed to building an inclusive, innovative, and customer-focused culture where employees can thrive and make a meaningful impact. If you are passionate about helping customers achieve business outcomes, building trusted relationships, and driving long-term success in a cloud-first environment, we encourage you to apply.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960- $160,960 Canadian base salary plus bonus; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise clients throughout onboarding, adoption, expansion, renewal, and retention, serving as their trusted post-sales advisor. Develop success plans, track measurable business outcomes and client health, lead executive reviews, identify risks and growth opportunities, and coordinate internal and partner teams to improve client outcomes.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent experience, at least five years in client success, account management, SaaS consulting, or a similar customer-facing role, and experience managing strategic enterprise SaaS accounts. Candidates should demonstrate success driving adoption, retention, and measurable value, along with strong executive communication, analytical, stakeholder-management, and cross-functional influencing skills.

Skills

Client Success Management
Enterprise Account Management
SaaS Adoption
Customer Retention
Client Onboarding
Value Realization
Executive Stakeholder Management
Client Success Planning
Customer Health Metrics
Renewal Management
Cross-Functional Collaboration
Data-Driven Decision-Making
Strategic Account Planning
Risk Mitigation
Business Outcome Measurement
Relationship Management

Visa sponsorship

Not detected in the job text

Keywords

OpenText
SaaS
Public Cloud
Cloud Technologies
Digital Transformation
Enterprise Information Management
Content Management
Human Capital Management
Customer Success
Client Success Plans
Customer Health Metrics
Adoption Analytics
Usage Analytics
Business Value Realization
Key Performance Indicators
Executive Business Reviews
Strategic Account Planning
Renewal Management
Retention Risk Mitigation
Gainsight
Salesforce
Pendo
ClientSuccess
Organizational Change Management
Prosci
Project Management
Professional Services
Reseller Partners
Subscription-Based Business Models
Voice of the Client

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