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Added 5 mins ago
B
Sr. Angular Front End Engineer - Azure DevOps/Banking
BeachHead
Toronto, ON
- Contract
Can you lead the modernization of enterprise DevOps and cloud delivery? Apply Now!
Added 5 mins ago
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Enterprise Architect – AI, Data & Cloud
Synechron
Mississauga, ON
- $180,000 to $200,000 CAD / year
- Full-time
The successful candidate will be a deeply technical, hands-on architect, not solely an advisory leader. They will shape enterprise architecture, lead critical design decisions, review…
Added 36 mins ago
RH
Marketing Manager
Robert Half
Oshawa, ON
- $85,000 to $95,000 CAD / year
- Full-time
…eCommerce operations, CRM and marketing automation, digital platform enhancements, and cross-functional technology initiatives while driving online revenue, customer engagement, and…
Added 36 mins ago
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Vice President of Technology and Data
Equiton
Burlington, ON
- Full-time
Lead the modernization and integration of Equiton’s enterprise systems, including the transition to HubSpot CRM and the selection and implementation of accounting, property management and…
Added 1 hour ago
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Solution Engineer (Pre-Sales) - All Levels (Canada)
Salesforce
Toronto, ON
- Full-time
…Professional Services, Slack, Mulesoft, Tableau, Specialization Cloud, Enterprise Corporate Sales and .ORG (Non Profit &…
Added 1 hour ago
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Software Engineer Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
ContentIQ is our enterprise AI knowledge and retrieval platform, securely connecting websites, documents, SharePoint, OneDrive, internal systems, and other sources to AI agents.
Added 1 hour ago
XI
Senior Engineering Manager
Xplore Inc.
Markham, ON
- Full-time
…Ordering, Provisioning, and Inventory), aligning delivery with platform and enterprise architecture…
Added 1 hour ago
Senior Engineering Manager - Analytics Platform
Faire
Kitchener, ON · Toronto, ON
We’re hiring a Senior Engineering Manager to lead Faire’s Analytics Platform team. You will manage data warehousing, ETL pipelines, medallion data sets, BI tooling, and agentic analytics…
Added 4 hours ago
Solutions Engineering Lead, International Upmarket Customers
Toast
Toronto, ON
…person in the buying group, from the head of ops to the IT lead to finance. Leave each of them with a reason to champion…
Added 4 hours ago
Senior Solutions Engineer
Toast
Toronto, ON
…person in the buying group, from the head of ops to the IT lead to finance. Leave each of them with a reason to champion…
Added 7 hours ago
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Head of Sales
Chatbase
Toronto, ON
- $290,000 to $380,000 CAD / year
- Full-time
→ Your own book of mid-market and enterprise deals. You lead by closing.
Added 10 hours ago
TI
Senior Project Manager
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
Senior Technical Project Manager to lead the implementation and expansion of AVEVA PI as part of a strategic initiative to enhance enterprise data visibility, reporting, and operational…
Added 10 hours ago
UA
Sr Client Partner - Uber Advertising, Global Restaurants
Uber Advertising
Toronto, ON
- Full-time
Uber is looking for strategic sales powerhouses to join our Advertising division. As a Sr. Client Partner, Enterprise Restaurants (GDP), you will be the primary architect of strategic…
Added 10 hours ago
PD
Sales and Account Manager Director
Planet DDS
Ottawa, ON
- Full-time
We’re on a mission to fix dental software - and we’re not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually…
Added 10 hours ago
Staff Product Designer - UI Platform
Okta
Toronto, ON
The Staff Product Designer – UI Platform is a high-impact individual contributor role, serving as a foundational design lead for Okta's global user experience infrastructure. Joining the…
Added 11 hours ago
O
Staff Product Designer - UI Platform
Okta
Toronto, ON
- Full-time
The Staff Product Designer – UI Platform is a high-impact individual contributor role, serving as a foundational design lead for Okta's global user experience infrastructure. Joining the…
Added 11 hours ago
TR
Senior Director, GTM AI Product Leader
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Align the GTM AI roadmap with company strategy, revenue targets, and the broader enterprise AI and data strategy.
Added 11 hours ago
AS
Principal Banking Technology & Solution Architect (Canada only)
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Remote, Canada
- $80 to $100 CAD / hour
- Contract
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Lead structured evaluations of enterprise technology platforms, including data analytics, digital banking, CRM, payments and integration solutions.
Added 11 hours ago
Director - Mobile Engineering, Wealth Technology
Scotiabank
Toronto, ON
Lead the architecture and technical evolution of mobile applications, working closely with Architecture, Product and Engineering teams to ensure solutions are scalable, secure, maintainable…
Added 12 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Management Framework (DMF), system integrations, Microsoft Power Platform, Power Apps, Power Pages, and Dataverse. The successful candidate will lead solution analysis, system design,…
Added 12 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Management Framework (DMF), system integrations, Microsoft Power Platform, Power Apps, Power Pages, and Dataverse. The successful candidate will lead solution analysis, system design,…
Added 12 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Management Framework (DMF), system integrations, Microsoft Power Platform, Power Apps, Power Pages, and Dataverse. The successful candidate will lead solution analysis, system design,…
Added 13 hours ago
BC
Technical Lead - Web/Mobile
BrainRidge Consulting
Toronto, ON
- Full-time
BrainRidge Consulting is a premium FinTech Technology Consulting firm with the energy of a startup and experience of an enterprise. With a mission to empower financial institutions and…
Added 14 hours ago
AW
Power BI & Power Platform Administrator
Agilus Work Solutions
Calgary, AB
- Contract
Our client is seeking an experienced Power BI & Power Platform Administrator to own and evolve their enterprise Power BI environment. This role is ideal for someone who enjoys platform…
Added 14 hours ago
T
Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
…growing focus on bringing AI agents into production across enterprise functions. This Montreal-based Senior Manager, Senior Tech Lead role blends consulting, delivery leadership and…

OpenText

Principal Client Success Manager

Waterloo, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Principal Client Success Manager (SaaS) - To be considered must be onsite at our Waterloo office

Your impact

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

As OpenText continues to expand its Public Cloud business, we are looking for a client-focused, results-oriented Client Success Manager (CSM) who is passionate about helping organizations achieve measurable business outcomes through the successful adoption of OpenText SaaS solutions.

The Client Success Manager is responsible for managing a portfolio of strategic enterprise clients, ensuring they realize value from their OpenText investments through effective onboarding, adoption, optimization, renewal, and long-term partnership. In this role, you will serve as a trusted advisor to key stakeholders, helping clients align their business objectives with the capabilities of OpenText solutions while driving measurable outcomes, retention, and client satisfaction.

The ideal candidate brings experience managing complex enterprise relationships, leading clients through technology adoption journeys, influencing executive stakeholders, identifying growth opportunities, and collaborating across teams to deliver exceptional client experiences.

What The Role Offers

Guide clients through their lifecycle journey, including Sales Handover, Onboarding, Adoption, Expansion, Renewal, and Retention.
Build and maintain strong relationships with business, technical, and executive stakeholders across a portfolio of strategic enterprise clients.
Develop and execute Client Success Plans that align OpenText solutions to client business objectives, success measures, and expected outcomes.
Drive solution activation and adoption, helping clients achieve value from their OpenText investment as quickly as possible.
Lead value realization discussions with clients, identifying and tracking measurable business outcomes tied to their strategic priorities.
Monitor client health using usage analytics, engagement trends, adoption metrics, and lifecycle indicators to proactively identify risks and opportunities.
Deliver structured onboarding and activation experiences that support successful implementation, user adoption, and long-term success.
Serve as the primary post-sales point of contact and trusted advisor for assigned clients, providing strategic guidance throughout their cloud journey.
Facilitate Executive Business Reviews (EBRs) and strategic planning discussions focused on business outcomes, adoption progress, realized value, and future opportunities.
Partner with OpenText account teams, Professional Services, Support, Product Management, and reseller partners to coordinate client engagement and deliver a seamless experience.
Support renewal activities through ongoing engagement, value discussions, and early identification and mitigation of retention risks.
Advocate for the Voice of the Client by sharing feedback and insights that help improve products, services, processes, and the overall client experience.
Identify opportunities to expand solution adoption, increase platform utilization, and support account growth initiatives aligned to client needs.
Act as a client champion within OpenText, influencing internal stakeholders and driving action to support customer success priorities.

Required Qualifications

What you need to succeed

Bachelor’s degree in business, Information Technology, Computer Science, or a related field, or equivalent professional experience.
5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Experience working with cloud technologies, SaaS platforms, subscription-based business models, or digital transformation initiatives.
Proven experience managing strategic enterprise or Fortune 1000 accounts within a SaaS environment.
Demonstrated success driving solution adoption, usage growth, retention, and business value realization across enterprise clients.
Experience developing and executing Client Success Plans focused on achieving client business objectives and measurable outcomes.
Strong understanding of customer health metrics, adoption indicators, business value measurement, KPIs, and success tracking methodologies.
Excellent communication, presentation, and stakeholder management skills, including experience engaging Director, Vice President, and C-level audiences
Proven ability to influence and drive outcomes across cross-functional teams without direct authority.
Ability to identify client risks, navigate complex situations, and develop effective mitigation and recovery strategies.
Experience using data and insights to drive client conversations, decision-making, and success planning.
Experience managing multiple client engagements and competing priorities in a fast-paced environment.
Strong analytical thinking, problem-solving, organizational, and relationship management skills.
Comfortable operating in a growing and evolving environment where processes, tools, and best practices continue to mature.

Preferred Qualifications

Industry certifications in Customer Success, Organizational Change Management (Prosci), Project Management, Business Consulting, or related disciplines.
Experience using Customer Success platforms, CRM systems, and analytics tools to monitor adoption, engagement, customer health, and business outcomes (e.g., Gainsight, Salesforce, Pendo, ClientSuccess).
Experience leading Executive Business Reviews (EBRs), value realization reviews, and strategic account planning discussions.
Experience working within partner, reseller, or channel-driven business models.
Familiarity with lifecycle-based Customer Success methodologies and best practices.
Experience developing client-facing presentations, dashboards, executive reporting, and business outcome summaries.
Experience working with Information Management, Content Management, Human Capital Management (HCM), or related enterprise software

One last thing

OpenText is committed to building an inclusive, innovative, and customer-focused culture where employees can thrive and make a meaningful impact. If you are passionate about helping customers achieve business outcomes, building trusted relationships, and driving long-term success in a cloud-first environment, we encourage you to apply.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960- $160,960 Canadian base salary plus bonus; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise clients throughout onboarding, adoption, expansion, renewal, and retention, serving as their trusted post-sales advisor. Develop success plans, track measurable business outcomes and client health, lead executive reviews, identify risks and growth opportunities, and coordinate internal and partner teams to improve client outcomes.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent experience, at least five years in client success, account management, SaaS consulting, or a similar customer-facing role, and experience managing strategic enterprise SaaS accounts. Candidates should demonstrate success driving adoption, retention, and measurable value, along with strong executive communication, analytical, stakeholder-management, and cross-functional influencing skills.

Skills

Client Success Management
Enterprise Account Management
SaaS Adoption
Customer Retention
Client Onboarding
Value Realization
Executive Stakeholder Management
Client Success Planning
Customer Health Metrics
Renewal Management
Cross-Functional Collaboration
Data-Driven Decision-Making
Strategic Account Planning
Risk Mitigation
Business Outcome Measurement
Relationship Management

Visa sponsorship

Not detected in the job text

Keywords

OpenText
SaaS
Public Cloud
Cloud Technologies
Digital Transformation
Enterprise Information Management
Content Management
Human Capital Management
Customer Success
Client Success Plans
Customer Health Metrics
Adoption Analytics
Usage Analytics
Business Value Realization
Key Performance Indicators
Executive Business Reviews
Strategic Account Planning
Renewal Management
Retention Risk Mitigation
Gainsight
Salesforce
Pendo
ClientSuccess
Organizational Change Management
Prosci
Project Management
Professional Services
Reseller Partners
Subscription-Based Business Models
Voice of the Client

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