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Added 14 mins ago
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Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
Experience implementing or supporting technology solutions, digital transformation projects or communications channel modernization initiatives.
Added 14 mins ago
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Personal Banker
BMO
Toronto, ON
- Full-time
…needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with…
Added 14 mins ago
SC
Investment Attraction Manager
Strathcona County
Sherwood Park, AB
- Full-time
Strathcona County is seeking a Manager, Investment Attraction to lead the development and implementation of strategies that attract new commercial, industrial and greenfield investment.…
Added 29 mins ago
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Summer Student - CRU Project Support
AltaLink
Calgary, AB
- Other
…This Summer Student – CRU Project Support will report to the Manager, Project Support CRU, and work closely with the project managers, functional teams, and management to ensure project…
Added 29 mins ago
Strategic Coordinator, Communications & Business Intelligence
City of Edmonton
AB
Reporting directly to the Branch Manager, Communications and Business Intelligence, the Strategic Coordinator plays a vital role in strategy development, issues management, and the…
Added 44 mins ago
GT
Technology Delivery Manager
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Technology Delivery, the Technology Delivery Manager is responsible for leading the end‑to‑end technical delivery of digital solutions that enable…
Added 44 mins ago
RB
Client Advisor
Royal Bank of Canada
Carman, MB
- Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 44 mins ago
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Client Advisor
RBC
Quebec, QC
- Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 44 mins ago
IG
Sr. Product Manager
Insight Global
Toronto, ON
- $100,000 to $140,000 CAD / year
- Full-time
Insight Global is seeking a Senior Product Manager-level for a top banking client. This role focuses on owning and adjusting an existing product roadmap (and eventually creating new…
Added 59 mins ago
PV
Senior Manager - CRM & Lifecycle Marketing
Pet Valu
Markham, ON
- Full-time
Position: Senior Manager, CRM & Lifecycle Marketing
Added 59 mins ago
Creator Manager
SALT XC
Toronto, ON
Salt is a North American marketing agency that creates connected experiences through creative, digital & media innovation.
Added 59 mins ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
Lead the design and delivery of data and AI solutions, including NLP, forecasting and time series, anomaly detection, and generative AI, for use cases across market data, trading, risk,…
Added 59 mins ago
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Senior Resource Manager
BIMM
Toronto, ON
- Full-time
BIMM is booming, so we’re looking for a Senior Resource Manager to join our team!
Added 59 mins ago
A
Summer Student - CRU Project Support
AltaLink
Calgary, AB
- Internship
…This Summer Student - CRU Project Support will report to the Manager, Project Support CRU, and work closely with the project managers, functional teams, and management to ensure project…
Added 1 hour ago
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Manager, Analytics and Artificial Intelligence, Internal Audit
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…visualization expert analysts and artificial intelligence experts. As Manager, Analytics and Artificial Intelligence, Internal Audit, you act as a trusted partner to executives to maximize…
Added 1 hour ago
B
CSR
BMO
Surrey, BC
- Part-time
…needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with…
Added 1 hour ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
…needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with…
Added 1 hour ago
B
Personal Banking Associate, Winter 2027 (Co-op/Internship), Saint-Georges-de-Beauce - 4 months
BMO
Saint-Georges, QC
- Full-time
…needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with…
Added 1 hour ago
B
Personal Banking Associate, Winter 2027 (Co-op/Internship), Victoriaville - 4 months
BMO
Victoriaville, QC
- Full-time
…besoins des clients et fournir des avis et des conseils quant aux solutions financières qui sont dans l’intérêt supérieur du client. Travailler en collaboration avec les partenaires de BMO…
Added 1 hour ago
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Senior Director, Clinical Development Change & Transformation Lead
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Evinova is a health-tech business within the AstraZeneca Group, created to accelerate better health outcomes by driving digital transformation across the life sciences sector. We bring…
Added 1 hour ago
Assistant Branch Manager
Money Mart
Parksville, BC
…customers across a network of over 400 retail locations and growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check…
Added 1 hour ago
Procurement Manager
Amrize
Richmond, BC
Join Amrize as a Procurement Manager and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building…
Added 1 hour ago
E
Senior Product Manager, Ad Audiences
eBay
Toronto, ON
- Full-time
As the Senior Product Manager, Ad Audiences you will lead key advertising technologies within our stack and make them outstanding in delivering speed for advertisers. You will identify and…
Added 1 hour ago
T&
Senior Project Manager / Senior Consultant, Stakeholder Management
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 1 hour ago
NS
Trade Development and Analytics Manager
Nextleaf Solutions (CSE:OILS) (OTCQB:OILFF)
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Nextleaf Solutions is a federally licensed cannabis processor specializing in the extraction, manufacturing, and commercialization of cannabis products. Through our advanced processing…

OpenText

Principal Client Success Manager

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Principal Client Success Manager (SaaS) - To be considered must be onsite at our Waterloo office

Your impact

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

As OpenText continues to expand its Public Cloud business, we are looking for a client-focused, results-oriented Client Success Manager (CSM) who is passionate about helping organizations achieve measurable business outcomes through the successful adoption of OpenText SaaS solutions.

The Client Success Manager is responsible for managing a portfolio of strategic enterprise clients, ensuring they realize value from their OpenText investments through effective onboarding, adoption, optimization, renewal, and long-term partnership. In this role, you will serve as a trusted advisor to key stakeholders, helping clients align their business objectives with the capabilities of OpenText solutions while driving measurable outcomes, retention, and client satisfaction.

The ideal candidate brings experience managing complex enterprise relationships, leading clients through technology adoption journeys, influencing executive stakeholders, identifying growth opportunities, and collaborating across teams to deliver exceptional client experiences.

What The Role Offers

Guide clients through their lifecycle journey, including Sales Handover, Onboarding, Adoption, Expansion, Renewal, and Retention.
Build and maintain strong relationships with business, technical, and executive stakeholders across a portfolio of strategic enterprise clients.
Develop and execute Client Success Plans that align OpenText solutions to client business objectives, success measures, and expected outcomes.
Drive solution activation and adoption, helping clients achieve value from their OpenText investment as quickly as possible.
Lead value realization discussions with clients, identifying and tracking measurable business outcomes tied to their strategic priorities.
Monitor client health using usage analytics, engagement trends, adoption metrics, and lifecycle indicators to proactively identify risks and opportunities.
Deliver structured onboarding and activation experiences that support successful implementation, user adoption, and long-term success.
Serve as the primary post-sales point of contact and trusted advisor for assigned clients, providing strategic guidance throughout their cloud journey.
Facilitate Executive Business Reviews (EBRs) and strategic planning discussions focused on business outcomes, adoption progress, realized value, and future opportunities.
Partner with OpenText account teams, Professional Services, Support, Product Management, and reseller partners to coordinate client engagement and deliver a seamless experience.
Support renewal activities through ongoing engagement, value discussions, and early identification and mitigation of retention risks.
Advocate for the Voice of the Client by sharing feedback and insights that help improve products, services, processes, and the overall client experience.
Identify opportunities to expand solution adoption, increase platform utilization, and support account growth initiatives aligned to client needs.
Act as a client champion within OpenText, influencing internal stakeholders and driving action to support customer success priorities.

Required Qualifications

What you need to succeed

Bachelor’s degree in business, Information Technology, Computer Science, or a related field, or equivalent professional experience.
5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Experience working with cloud technologies, SaaS platforms, subscription-based business models, or digital transformation initiatives.
Proven experience managing strategic enterprise or Fortune 1000 accounts within a SaaS environment.
Demonstrated success driving solution adoption, usage growth, retention, and business value realization across enterprise clients.
Experience developing and executing Client Success Plans focused on achieving client business objectives and measurable outcomes.
Strong understanding of customer health metrics, adoption indicators, business value measurement, KPIs, and success tracking methodologies.
Excellent communication, presentation, and stakeholder management skills, including experience engaging Director, Vice President, and C-level audiences
Proven ability to influence and drive outcomes across cross-functional teams without direct authority.
Ability to identify client risks, navigate complex situations, and develop effective mitigation and recovery strategies.
Experience using data and insights to drive client conversations, decision-making, and success planning.
Experience managing multiple client engagements and competing priorities in a fast-paced environment.
Strong analytical thinking, problem-solving, organizational, and relationship management skills.
Comfortable operating in a growing and evolving environment where processes, tools, and best practices continue to mature.

Preferred Qualifications

Industry certifications in Customer Success, Organizational Change Management (Prosci), Project Management, Business Consulting, or related disciplines.
Experience using Customer Success platforms, CRM systems, and analytics tools to monitor adoption, engagement, customer health, and business outcomes (e.g., Gainsight, Salesforce, Pendo, ClientSuccess).
Experience leading Executive Business Reviews (EBRs), value realization reviews, and strategic account planning discussions.
Experience working within partner, reseller, or channel-driven business models.
Familiarity with lifecycle-based Customer Success methodologies and best practices.
Experience developing client-facing presentations, dashboards, executive reporting, and business outcome summaries.
Experience working with Information Management, Content Management, Human Capital Management (HCM), or related enterprise software

One last thing

OpenText is committed to building an inclusive, innovative, and customer-focused culture where employees can thrive and make a meaningful impact. If you are passionate about helping customers achieve business outcomes, building trusted relationships, and driving long-term success in a cloud-first environment, we encourage you to apply.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960- $160,960 Canadian base salary plus bonus; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise clients throughout onboarding, adoption, expansion, renewal, and retention, serving as their trusted post-sales advisor. Develop success plans, track measurable business outcomes and client health, lead executive reviews, identify risks and growth opportunities, and coordinate internal and partner teams to improve client outcomes.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent experience, at least five years in client success, account management, SaaS consulting, or a similar customer-facing role, and experience managing strategic enterprise SaaS accounts. Candidates should demonstrate success driving adoption, retention, and measurable value, along with strong executive communication, analytical, stakeholder-management, and cross-functional influencing skills.

Skills

Client Success Management
Enterprise Account Management
SaaS Adoption
Customer Retention
Client Onboarding
Value Realization
Executive Stakeholder Management
Client Success Planning
Customer Health Metrics
Renewal Management
Cross-Functional Collaboration
Data-Driven Decision-Making
Strategic Account Planning
Risk Mitigation
Business Outcome Measurement
Relationship Management

Visa sponsorship

Not detected in the job text

Keywords

OpenText
SaaS
Public Cloud
Cloud Technologies
Digital Transformation
Enterprise Information Management
Content Management
Human Capital Management
Customer Success
Client Success Plans
Customer Health Metrics
Adoption Analytics
Usage Analytics
Business Value Realization
Key Performance Indicators
Executive Business Reviews
Strategic Account Planning
Renewal Management
Retention Risk Mitigation
Gainsight
Salesforce
Pendo
ClientSuccess
Organizational Change Management
Prosci
Project Management
Professional Services
Reseller Partners
Subscription-Based Business Models
Voice of the Client

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