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Added 12 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Rivière-du-Loup, QC
- Contract
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 12 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 12 mins ago
OM
Operations Project Manager
OnDeck Marketing
Calgary, AB
- Full-time
The role combines three areas of work: project managing client campaigns across OnDeck's Screens and Digital service lines , running the logistics and technical upkeep of the screens across…
Added 12 mins ago
TE
Field Operations Repairs Supervisor - Vancouver
TK Elevator
Burnaby, BC
- Full-time
Provide exceptional customer service and communication
Added 12 mins ago
G
Manager, Information Technology
Glenbow
Calgary, AB
- Full-time
The Manager, Information Technology is responsible for the effective delivery and ongoing improvement of Glenbow’s technology services, ensuring secure, reliable, and responsive solutions…
Added 12 mins ago
D
Manager Project Managment
Dematic
Mississauga, ON
- Full-time
Act as the primary point of escalation for complex project, customer, financial, or technical issues, ensuring timely resolution.
Added 12 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
Ability to deal effectively with Branch/customer complaints, referring to a Manager/Supervisor where necessary, to ensure resolution is obtained to the complete satisfaction of all parties…
Added 27 mins ago
Senior Manager Maintenance Fleet
Purolator
Toronto, ON · Etobicoke, ON
The Senior Manager, Fleet Maintenance, is responsible for the maintenance and repair of Purolator’s fleet of vehicles and oversight of Purolator’s garages. This role is responsible for the…
Added 27 mins ago
CC
Retail Shift Leader
Canna Cabana
Regina, SK · Rochdale, Regina, SK
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 27 mins ago
AP
Maintenance Manager
Atlantic Packaging Products Ltd.
Hamilton, ON
- Full-time
…Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients…
Added 27 mins ago
AC
Assistant Manager, Lending Operations
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Manager, Lending Operations, the Assistant Manager, Lending Operations plays a key role in the organization’s continuous efforts to provide exceptional member experience,…
Added 27 mins ago
H
Senior Software Engineer, Core Product (Hybrid)
Homebase
Remote, Canada
- $130,000 to $200,000 CAD / year
- Full-time
- Remote
Be Customer Obsessed: Stay close to the small business owners and workers who use what you build, and fix what hurts them first
Added 27 mins ago
InfraOps Support Eng I, Operations Management Center (OMC)
Amazon
Vancouver, BC
…determine if an incident requires troubleshooting, or routing to a service manager…
Added 27 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Winnipeg, MB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 27 mins ago
CA
Parts Manager
Capital Auto Mall
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
As the Parts Manager, you will oversee daily operations, optimize inventory, and lead a customer-focused team. Key responsibilities include:
Added 27 mins ago
PA
Parts Fulfillment Manager (Parts Wholesale Niagara)
Performance Auto Group
St. Catharines, ON
- Full-time
Responsible for driving operational excellence and timely order dispatch, the Part Fulfillment Manager leads hub warehouse staff, monitors inventory accuracy, and optimizes delivery…
Added 42 mins ago
WC
(CAN) Technician - HVAC/R
Walmart Canada
Mississauga, ON
- Full-time
Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices. Communicates effectively with customers to explain technical issues…
Added 42 mins ago
AA
Service Manager
Alberta AG Centre
Dunmore, AB
- Full-time
Reporting to the Director of After Sales, the Service Manager provides leadership and accountability to Alberta AG Centre’s Service Department. This position is responsible for the overall…
Added 42 mins ago
D
Manager, Sales Development Representative, Akai | Global
Deel
Canada
- Full-time
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have…
Added 42 mins ago
LM
Field Technician
Leavitt Machinery
Winnipeg, MB
- Full-time
…Technician (Heavy Equipment or Automotive Mechanic) to join our Service team in Winnipeg, Manitoba. Reporting to the Service Manager, the Field Technician will be assigned to a variety of…
Added 42 mins ago
AP
Maintenance Manager
Atlantic Packaging Products Ltd.
Hamilton, ON
- Full-time
…Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients…
Added 42 mins ago
TH
Assistant Store Manager- Campbell River
The Home Depot
Campbell River, BC
- Full-time
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Added 57 mins ago
CA
Parts Manager
Capital Automotive Group
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
As the Parts Manager, you will oversee daily operations, optimize inventory, and lead a customer-focused team. Key responsibilities include:
Added 57 mins ago
WM
Residential Operations Manager
Waste Management, Inc. (WM)
Sudbury, ON
- Full-time
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Added 57 mins ago
J
Property Manager
JLL
Mississauga, ON · CAN-CLIENT Mississauga-Manulife Corporate Park
- Full-time
The Property Manager who will play a crucial role in maintaining open communication with tenants, promptly attending to their requests and complaints in accordance with our company…

OpenText

Principal Client Success Manager

Waterloo, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Principal Client Success Manager (SaaS) - To be considered must be onsite at our Waterloo office

Your impact

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

As OpenText continues to expand its Public Cloud business, we are looking for a client-focused, results-oriented Client Success Manager (CSM) who is passionate about helping organizations achieve measurable business outcomes through the successful adoption of OpenText SaaS solutions.

The Client Success Manager is responsible for managing a portfolio of strategic enterprise clients, ensuring they realize value from their OpenText investments through effective onboarding, adoption, optimization, renewal, and long-term partnership. In this role, you will serve as a trusted advisor to key stakeholders, helping clients align their business objectives with the capabilities of OpenText solutions while driving measurable outcomes, retention, and client satisfaction.

The ideal candidate brings experience managing complex enterprise relationships, leading clients through technology adoption journeys, influencing executive stakeholders, identifying growth opportunities, and collaborating across teams to deliver exceptional client experiences.

What The Role Offers

Guide clients through their lifecycle journey, including Sales Handover, Onboarding, Adoption, Expansion, Renewal, and Retention.
Build and maintain strong relationships with business, technical, and executive stakeholders across a portfolio of strategic enterprise clients.
Develop and execute Client Success Plans that align OpenText solutions to client business objectives, success measures, and expected outcomes.
Drive solution activation and adoption, helping clients achieve value from their OpenText investment as quickly as possible.
Lead value realization discussions with clients, identifying and tracking measurable business outcomes tied to their strategic priorities.
Monitor client health using usage analytics, engagement trends, adoption metrics, and lifecycle indicators to proactively identify risks and opportunities.
Deliver structured onboarding and activation experiences that support successful implementation, user adoption, and long-term success.
Serve as the primary post-sales point of contact and trusted advisor for assigned clients, providing strategic guidance throughout their cloud journey.
Facilitate Executive Business Reviews (EBRs) and strategic planning discussions focused on business outcomes, adoption progress, realized value, and future opportunities.
Partner with OpenText account teams, Professional Services, Support, Product Management, and reseller partners to coordinate client engagement and deliver a seamless experience.
Support renewal activities through ongoing engagement, value discussions, and early identification and mitigation of retention risks.
Advocate for the Voice of the Client by sharing feedback and insights that help improve products, services, processes, and the overall client experience.
Identify opportunities to expand solution adoption, increase platform utilization, and support account growth initiatives aligned to client needs.
Act as a client champion within OpenText, influencing internal stakeholders and driving action to support customer success priorities.

Required Qualifications

What you need to succeed

Bachelor’s degree in business, Information Technology, Computer Science, or a related field, or equivalent professional experience.
5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Experience working with cloud technologies, SaaS platforms, subscription-based business models, or digital transformation initiatives.
Proven experience managing strategic enterprise or Fortune 1000 accounts within a SaaS environment.
Demonstrated success driving solution adoption, usage growth, retention, and business value realization across enterprise clients.
Experience developing and executing Client Success Plans focused on achieving client business objectives and measurable outcomes.
Strong understanding of customer health metrics, adoption indicators, business value measurement, KPIs, and success tracking methodologies.
Excellent communication, presentation, and stakeholder management skills, including experience engaging Director, Vice President, and C-level audiences
Proven ability to influence and drive outcomes across cross-functional teams without direct authority.
Ability to identify client risks, navigate complex situations, and develop effective mitigation and recovery strategies.
Experience using data and insights to drive client conversations, decision-making, and success planning.
Experience managing multiple client engagements and competing priorities in a fast-paced environment.
Strong analytical thinking, problem-solving, organizational, and relationship management skills.
Comfortable operating in a growing and evolving environment where processes, tools, and best practices continue to mature.

Preferred Qualifications

Industry certifications in Customer Success, Organizational Change Management (Prosci), Project Management, Business Consulting, or related disciplines.
Experience using Customer Success platforms, CRM systems, and analytics tools to monitor adoption, engagement, customer health, and business outcomes (e.g., Gainsight, Salesforce, Pendo, ClientSuccess).
Experience leading Executive Business Reviews (EBRs), value realization reviews, and strategic account planning discussions.
Experience working within partner, reseller, or channel-driven business models.
Familiarity with lifecycle-based Customer Success methodologies and best practices.
Experience developing client-facing presentations, dashboards, executive reporting, and business outcome summaries.
Experience working with Information Management, Content Management, Human Capital Management (HCM), or related enterprise software

One last thing

OpenText is committed to building an inclusive, innovative, and customer-focused culture where employees can thrive and make a meaningful impact. If you are passionate about helping customers achieve business outcomes, building trusted relationships, and driving long-term success in a cloud-first environment, we encourage you to apply.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960- $160,960 Canadian base salary plus bonus; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise clients throughout onboarding, adoption, expansion, renewal, and retention, serving as their trusted post-sales advisor. Develop success plans, track measurable business outcomes and client health, lead executive reviews, identify risks and growth opportunities, and coordinate internal and partner teams to improve client outcomes.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent experience, at least five years in client success, account management, SaaS consulting, or a similar customer-facing role, and experience managing strategic enterprise SaaS accounts. Candidates should demonstrate success driving adoption, retention, and measurable value, along with strong executive communication, analytical, stakeholder-management, and cross-functional influencing skills.

Skills

Client Success Management
Enterprise Account Management
SaaS Adoption
Customer Retention
Client Onboarding
Value Realization
Executive Stakeholder Management
Client Success Planning
Customer Health Metrics
Renewal Management
Cross-Functional Collaboration
Data-Driven Decision-Making
Strategic Account Planning
Risk Mitigation
Business Outcome Measurement
Relationship Management

Visa sponsorship

Not detected in the job text

Keywords

OpenText
SaaS
Public Cloud
Cloud Technologies
Digital Transformation
Enterprise Information Management
Content Management
Human Capital Management
Customer Success
Client Success Plans
Customer Health Metrics
Adoption Analytics
Usage Analytics
Business Value Realization
Key Performance Indicators
Executive Business Reviews
Strategic Account Planning
Renewal Management
Retention Risk Mitigation
Gainsight
Salesforce
Pendo
ClientSuccess
Organizational Change Management
Prosci
Project Management
Professional Services
Reseller Partners
Subscription-Based Business Models
Voice of the Client

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