Jobs in Canada

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Added 22 mins ago
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Private Banking Associate
CIBC
London, ON
- Full-time
…financial needs of existing clients when the Private Banking Advisor is not available (including sale of high value products and services within established…
Added 1 hour ago
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HR Advisor / Conseiller(ère) en ressources humaines
DWF
Toronto, ON
- Full-time
We are currently looking for a Bilingual HR Advisor who shares our purpose and vision to join our global team. This role can be based out of our Toronto, Vancouver, Calgary or Montreal…
Added 1 hour ago
BB
Retail Associate (Full Time)
Best Buy Canada
Fort McMurray, AB
- Full-time
You’ll love it here! We are hiring immediately for a retail associate, which we call a solutions advisor at Best Buy. As a retail associate, you will keep our store looking great and…
Added 2 hours ago
CP
Tax Advisor
Capital Power
Edmonton, AB
- Full-time
Reporting to the Senior Lead, Taxation, the Tax Advisor will support the tax team in preparing complex tax returns, tax provision and related reporting requirements.
Added 2 hours ago
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Tangerine Growth Advisor - Tangerine
Tangerine
Toronto, ON
- Full-time
Minimum 3-5 years of work experience, as a financial planner or investment advisor, dealing 1:1 with clients
Added 2 hours ago
CN
Sr. Safety Advisor (6 Months)
Civeo North America
AB · Alberta, Canada
- Full-time
…providing outstanding service to our guests and ensuring the wellbeing of our employees and…
Added 3 hours ago
C
Mobile Mortgage Advisor – Bilingual
CIBC
Montreal, QC
- Full-time
…clients achieve their home ownership dreams. As a Mobile Mortgage Advisor, you’ll have the flexibility to meet with your clients where and when it’s convenient for them. You’ll make lasting…
Added 3 hours ago
AW
H&S Advisor
All Weather At Home
Edmonton, AB
- Full-time
We’re looking for a Health & Safety Advisor to join our Health & Safety team. In this role, you’ll engage directly and visibly with frontline employees, leads, supervisors, and leadership…
Added 3 hours ago
AW
H&S Advisor
All Weather at Home
AB · Edmonton, AB
- Full-time
We’re looking for a Health & Safety Advisor to join our Health & Safety team. In this role, you’ll engage directly and visibly with frontline employees, leads, supervisors, and leadership…
Added 4 hours ago
C
Associate Financial Advisor
CIBC
Peterborough, ON · Peterboro-Monaghan&Lansdowne
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 4 hours ago
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Financial Advisor- CIRO-ID
CIBC
Sherwood Park, AB
- Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…
Added 4 hours ago
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Manager, Dynamics 365 F&O Consulting
BDO
Vancouver, BC · Hamilton, ON · Ottawa, ON · Toronto, ON
- Full-time
Act as a trusted advisor to external customers and BDO project teams in support of client Dynamics F&O Finance implementations
Added 4 hours ago
Industry Advisor - Public Safety
Softchoice
Ottawa, ON
As an Industry Advisor supporting the Public Safety portfolio and taking full advantage of Softchoice’s comprehensive portfolio of products and solutions, this role will empower and support…
Added 4 hours ago
D
HR Advisor / Conseiller(ère) en ressources humaines
DWF
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are currently looking for a Bilingual HR Advisor who shares our purpose and vision to join our global team. This role can be based out of our Toronto, Vancouver, Calgary or Montreal…
Added 5 hours ago
C
Associate Financial Advisor
CIBC
Beaverton, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 6 hours ago
NB
Wealth Associate
National Bank of Canada
Oakville, ON
- Full-time
…Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership will be key to your…
Added 6 hours ago
NB
banking advisor
National Bank of Canada
L'Île-Perrot, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 6 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Terrebonne, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 6 hours ago
NB
Wealth Associate
National Bank of Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
…Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership will be key to your…
Added 6 hours ago
NB
Banking Advisor
National Bank of Canada
Aurora, ON
- Part-time
A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your…
Added 6 hours ago
NB
Manager, Financing Solutions - Real Estate Group
National Bank of Canada
Vancouver, BC
- Full-time
Serve as a trusted advisor and real estate financing expert by monitoring market trends, identifying sector risks, and supporting the development of team expertise.
Added 6 hours ago
C
Financial Advisor - CIRO-ID (Urban)
CIBC
Vancouver, BC
- Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…
Added 6 hours ago
C
Associate Financial Advisor
CIBC
Brantford, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 7 hours ago
Tangerine Growth Advisor - Tangerine
Scotiabank
Toronto, ON
Minimum 3-5 years of work experience, as a financial planner or investment advisor, dealing 1:1 with clients
Added 7 hours ago
C
Sr. Safety Advisor (6 Months)
Civeo
AB · AB, Canada
- Full-time
…providing outstanding service to our guests and ensuring the wellbeing of our employees and…

OpenText

Principal Client Success Manager

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Principal Client Success Manager (SaaS) - To be considered must be onsite at our Waterloo office

Your impact

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

As OpenText continues to expand its Public Cloud business, we are looking for a client-focused, results-oriented Client Success Manager (CSM) who is passionate about helping organizations achieve measurable business outcomes through the successful adoption of OpenText SaaS solutions.

The Client Success Manager is responsible for managing a portfolio of strategic enterprise clients, ensuring they realize value from their OpenText investments through effective onboarding, adoption, optimization, renewal, and long-term partnership. In this role, you will serve as a trusted advisor to key stakeholders, helping clients align their business objectives with the capabilities of OpenText solutions while driving measurable outcomes, retention, and client satisfaction.

The ideal candidate brings experience managing complex enterprise relationships, leading clients through technology adoption journeys, influencing executive stakeholders, identifying growth opportunities, and collaborating across teams to deliver exceptional client experiences.

What The Role Offers

Guide clients through their lifecycle journey, including Sales Handover, Onboarding, Adoption, Expansion, Renewal, and Retention.
Build and maintain strong relationships with business, technical, and executive stakeholders across a portfolio of strategic enterprise clients.
Develop and execute Client Success Plans that align OpenText solutions to client business objectives, success measures, and expected outcomes.
Drive solution activation and adoption, helping clients achieve value from their OpenText investment as quickly as possible.
Lead value realization discussions with clients, identifying and tracking measurable business outcomes tied to their strategic priorities.
Monitor client health using usage analytics, engagement trends, adoption metrics, and lifecycle indicators to proactively identify risks and opportunities.
Deliver structured onboarding and activation experiences that support successful implementation, user adoption, and long-term success.
Serve as the primary post-sales point of contact and trusted advisor for assigned clients, providing strategic guidance throughout their cloud journey.
Facilitate Executive Business Reviews (EBRs) and strategic planning discussions focused on business outcomes, adoption progress, realized value, and future opportunities.
Partner with OpenText account teams, Professional Services, Support, Product Management, and reseller partners to coordinate client engagement and deliver a seamless experience.
Support renewal activities through ongoing engagement, value discussions, and early identification and mitigation of retention risks.
Advocate for the Voice of the Client by sharing feedback and insights that help improve products, services, processes, and the overall client experience.
Identify opportunities to expand solution adoption, increase platform utilization, and support account growth initiatives aligned to client needs.
Act as a client champion within OpenText, influencing internal stakeholders and driving action to support customer success priorities.

Required Qualifications

What you need to succeed

Bachelor’s degree in business, Information Technology, Computer Science, or a related field, or equivalent professional experience.
5+ years of experience in Client Success, Account Management, Client Experience, SaaS Consulting, or a similar customer-facing role.
Experience working with cloud technologies, SaaS platforms, subscription-based business models, or digital transformation initiatives.
Proven experience managing strategic enterprise or Fortune 1000 accounts within a SaaS environment.
Demonstrated success driving solution adoption, usage growth, retention, and business value realization across enterprise clients.
Experience developing and executing Client Success Plans focused on achieving client business objectives and measurable outcomes.
Strong understanding of customer health metrics, adoption indicators, business value measurement, KPIs, and success tracking methodologies.
Excellent communication, presentation, and stakeholder management skills, including experience engaging Director, Vice President, and C-level audiences
Proven ability to influence and drive outcomes across cross-functional teams without direct authority.
Ability to identify client risks, navigate complex situations, and develop effective mitigation and recovery strategies.
Experience using data and insights to drive client conversations, decision-making, and success planning.
Experience managing multiple client engagements and competing priorities in a fast-paced environment.
Strong analytical thinking, problem-solving, organizational, and relationship management skills.
Comfortable operating in a growing and evolving environment where processes, tools, and best practices continue to mature.

Preferred Qualifications

Industry certifications in Customer Success, Organizational Change Management (Prosci), Project Management, Business Consulting, or related disciplines.
Experience using Customer Success platforms, CRM systems, and analytics tools to monitor adoption, engagement, customer health, and business outcomes (e.g., Gainsight, Salesforce, Pendo, ClientSuccess).
Experience leading Executive Business Reviews (EBRs), value realization reviews, and strategic account planning discussions.
Experience working within partner, reseller, or channel-driven business models.
Familiarity with lifecycle-based Customer Success methodologies and best practices.
Experience developing client-facing presentations, dashboards, executive reporting, and business outcome summaries.
Experience working with Information Management, Content Management, Human Capital Management (HCM), or related enterprise software

One last thing

OpenText is committed to building an inclusive, innovative, and customer-focused culture where employees can thrive and make a meaningful impact. If you are passionate about helping customers achieve business outcomes, building trusted relationships, and driving long-term success in a cloud-first environment, we encourage you to apply.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960- $160,960 Canadian base salary plus bonus; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise clients throughout onboarding, adoption, expansion, renewal, and retention, serving as their trusted post-sales advisor. Develop success plans, track measurable business outcomes and client health, lead executive reviews, identify risks and growth opportunities, and coordinate internal and partner teams to improve client outcomes.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent experience, at least five years in client success, account management, SaaS consulting, or a similar customer-facing role, and experience managing strategic enterprise SaaS accounts. Candidates should demonstrate success driving adoption, retention, and measurable value, along with strong executive communication, analytical, stakeholder-management, and cross-functional influencing skills.

Skills

Client Success Management
Enterprise Account Management
SaaS Adoption
Customer Retention
Client Onboarding
Value Realization
Executive Stakeholder Management
Client Success Planning
Customer Health Metrics
Renewal Management
Cross-Functional Collaboration
Data-Driven Decision-Making
Strategic Account Planning
Risk Mitigation
Business Outcome Measurement
Relationship Management

Visa sponsorship

Not detected in the job text

Keywords

OpenText
SaaS
Public Cloud
Cloud Technologies
Digital Transformation
Enterprise Information Management
Content Management
Human Capital Management
Customer Success
Client Success Plans
Customer Health Metrics
Adoption Analytics
Usage Analytics
Business Value Realization
Key Performance Indicators
Executive Business Reviews
Strategic Account Planning
Renewal Management
Retention Risk Mitigation
Gainsight
Salesforce
Pendo
ClientSuccess
Organizational Change Management
Prosci
Project Management
Professional Services
Reseller Partners
Subscription-Based Business Models
Voice of the Client

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