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Added 4 days ago
Lab Operations Specialist II
Apex Systems
Toronto, ON
$42 to $48 USD / hour
Full-time
The Lab Operations Specialist II will be based in Toronto supporting build out and operational readiness activities related to a new facility build. This position reports to the Manager,…
Added 12 days ago
Quality Specialist - Lab Operations Oversight
Thermo Fisher Scientific
Mississauga, ON
Full-time
As the Quality Specialist – Lab Operations Oversight, you will provide Quality oversight and leadership for GMP laboratory activities, ensuring that laboratory operations, documentation,…
Added 10 days ago
Team Lead, Lab Operations
Lethbridge Polytechnic
Lethbridge, AB
Full-time
Reporting to the Experiential Learning Services Manager, the Lab Operations Team Lead provides day-to-day operational leadership for the lab environment within the Simulation Hub for the…
Added 9 hours ago
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Provides oversight to Laboratory Technicians for day-to-day operations.
Added 17 hours ago
Technical Quality Specialist Pre Analytical and Regulatory- Contract
LifeLabs
Burnaby, BC
As a Technical Quality Specialist, you’ll play a critical role in supporting laboratory excellence by providing technical expertise, quality management guidance, and regulatory compliance…
Added 4 days ago
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Provides oversight to Laboratory Technicians for day-to-day operations.
Added 4 days ago
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Provides oversight to Laboratory Technicians for day-to-day operations.
Added 2 days ago
Spécialiste Validation / Validation Specialist
Jubilant Radiopharma
Kirkland, QC
Full-time
Identifier, sélectionner et déployer des solutions numériques pour améliorer l’efficacité des opérations de laboratoire (ex. : LIMS, gestion des inventaires), incluant la validation des URS…
Added 12 days ago
Diagnostic Sales Manager
Antech Diagnostics
Coquitlam, BC · Langley (District), BC · Maple Ridge, BC · Port Moody, BC · Surrey, BC · Langley, British Columbia
Full-time
…goals by promoting, selling, and supporting Antech Reference Lab services, In-house Diagnostics, Telemedicine offerings, and Imaging systems in partnership with Equipment Specialists, and…
Added 3 days ago
Manufacturing Engineer Specialist
Kubota Materials Canada Corporation
Orillia, ON
$80,000 to $90,000 CAD / year
Full-time
…SMAW, followed by in-house NDT (RT, PT, VT), in-house DT, R&D lab, as well as hydro…
Added 3 days ago
Associate Field Service Specialist - Medical Device/Diagnostics - Northern British Columbia/Prince George
Werfen
Prince George, BC
Full-time
The Associate Field Service Specialist builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs,…
Added 4 days ago
Lab Technologist Labs Haematology
St. Michael's Hospital
Toronto, ON
Full-time
Rotates work stations as required and performs other related duties as determined by their Operations Leader/Technical Specialist.
Added 11 days ago
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Provides oversight to Laboratory Technicians for day-to-day operations.
Added 11 days ago
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Provides oversight to Laboratory Technicians for day-to-day operations.
Added 6 days ago
Automation Engineer
Bartech Staffing
Windsor, ON
$43 to $45.54 CAD / hour
Contract
This role is focused on steady‑state lab operations, ensuring reliable, safe, and efficient execution of test programs through high‑quality automation, scripting, and software support. The…
Added 6 days ago
Chemistry Laboratory Manager
Auxilium Health
Oshawa, ON
$59,997 to $75,000 CAD / year
Full-time
Oversee daily lab operations to ensure a productive and efficient work environment
Added 6 days ago
Business Development Specialist
Express Employment Professionals - Cambridge
Cambridge, ON
$100,000 to $160,000 CAD / year
Full-time
Technical selling: Present compound benefits (mechanical, thermal, additive packages, cost-in-use), support lab trials, and coordinate technical service visits and problem-solving at…
Added 12 days ago
Senior Environmental Health and Safety Officer
Mount Royal University
Calgary, AB
Part-time
Serve as redundant backup support for the Lab Safety and BioSafety Specialist.
Added 12 days ago
Research Assistant II MAP UpstreamLab
St. Michael's Hospital
Toronto, ON
Temporary
Work closely with research coordinators, investigators, clinical teams, and lab members to support smooth study operations and manuscript/publication submissions.
Added 19 days ago
Specialist - Electrical Engineering
Wabtec
London, ON
Full-time
As the Specialist – Electrical Engineering, you will report to the Manager, Product (Test Equipment) and work with a team of talented engineers and software developers responsible for…
Added 18 days ago
Experiential Learning Specialist-Auxiliary (On Call)
Douglas College
New Westminster, BC
Full-time
…maintain equipment and simulation resources, support daily lab operations, and train faculty and students in the effective use of simulation…
Added 19 days ago
Customer Success and Solutions Specialist, Hardware Operations
Giatec Scientific Inc.
Ottawa, ON
Full-time
…Scientific Inc. is looking for a Customer Success and Solutions Specialist to join the team behind MixPilot, our IoT hardware platform for the ready mix concrete industry. You will be the…
Added 16 days ago
Specialist, QC Data
Village Farms International
Delta, BC
$65,000 to $75,000 CAD / year
Full-time
As our QC Data Specialist, you will own and manage the stability testing program for our cannabis product portfolio, providing the scientific foundation for shelf-life determination, expiry…
Added 9 days ago
Procurement Specialist
Bureau Veritas
Toronto, ON
The Strategic Procurement Specialist is responsible for developing and executing sourcing strategies, leading competitive procurement processes, and managing supplier relationships to…
Added 1 month ago
Engineer/Specialist – Refinery Economics & Scheduling
North West Redwater Partnership
AB · Sturgeon County, AB
Full-time
Refinery Economics & Scheduling Engineer/Specialist is responsible for developing, maintaining, and continually improving the refinery production planning, crude scheduling, rail /truck…

OpenText

Principal Technical Support Specialist

Richmond Hill, ON, Canada

Job type: Full-time
Experience: 12+ years of experience in systems administration, platform engineering, cloud operations, DevOps, infrastructure engineering, or related fields.
Posting language: English
Posted: Jul 9, 2026

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Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

A Principal Technical Support Specialist role at OpenText is more than just a job - it's an opportunity to make a meaningful impact. As a key contributor, you'll play an essential role in supporting, maintaining, and evolving the Global Technical Support Lab environment that enables support teams around the world to troubleshoot customer issues, validate solutions, reproduce complex scenarios, and deepen their technical expertise.

In this role, you'll leverage and expand your knowledge across a broad range of technologies while ensuring the reliability and effectiveness of critical lab systems, services, and environments. Every challenge is unique, requiring strong analytical thinking, creativity, and problem-solving skills to deliver innovative solutions. Working within a collaborative, team-oriented environment, you'll have opportunities to lead initiatives, mentor colleagues, share knowledge across the global support organization, and help drive continuous improvement in how we support customers and technical teams worldwide.

What The Role Offers

Serve as the technical lead and subject matter expert for Global Technical Support (GTS) lab environments.
Manage and support lab services across on-premises and cloud-hosted infrastructures.
Act as the primary escalation point for complex lab-related issues and Customer Support requirements.
Partner with Lab IT teams on infrastructure, virtualization, networking, and data center operations.
Design, implement, and support lab solutions leveraging cloud, containerization, automation, and enterprise technologies.
Lead lab modernization, infrastructure enhancement, and operational improvement initiatives.
Review, provision, and deploy systems and environments supporting Customer Support activities.
Monitor lab performance, utilization, capacity, and operational health, providing reporting and recommendations.
Develop automation solutions to streamline provisioning, deployment, maintenance, and overall operational efficiency.
Provide technical leadership, mentorship, and guidance to Lab Systems Administrators and Technical Support teams.
Create and maintain lab documentation, standards, procedures, and best practices.
Deliver global technical enablement through training, presentations, workshops, and knowledge-sharing programs.
Collaborate with Customer Support, Engineering, Product Management, Cloud Operations, Security, and IT teams to deliver scalable, reliable lab environments.

What You Need To Succeed

12+ years of experience in systems administration, platform engineering, cloud operations, DevOps, infrastructure engineering, or related fields.
Proven track record leading technical projects, infrastructure initiatives, and operational improvement programs.
University/College degree in a related discipline or equivalent experience.
Flexibility to support a 24x7x365 environment, including on-call, shift, and holiday coverage as needed.
Strong experience with container and cloud platforms, including Kubernetes, Rancher, OpenShift, Docker, GCP, Azure, and AWS.
Expertise in enterprise operating systems (Windows Server, Linux distributions, MacOS), identity services (Active Directory, Entra ID, Microsoft 365), and networking technologies.
Hands-on experience with automation, infrastructure-as-code, CI/CD, and scripting using tools such as Ansible, Terraform, PowerShell, Python, and Bash.
Knowledge of enterprise databases, monitoring and observability platforms, capacity planning, security, compliance, and infrastructure hardening best practices.
Strong communication, presentation, training, and documentation skills, with the ability to simplify complex technical concepts, influence technical direction, mentor others, build consensus, and collaborate effectively across global teams.

Preferred Qualifications

Experience supporting enterprise development, testing, training, or customer support lab environments.
Exposure to AI/ML, GPU, or high-performance computing workloads.
Experience with utilization, capacity planning, and operational analytics reporting.
Relevant industry certifications (e.g., ACE, CKA, VCP, Azure Administrator, AWS Solutions Architect, RHCE) are highly desirable.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960 - $160,960; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Principal Technical Support Specialist will manage and support lab services across on-premises and cloud-hosted infrastructures, acting as the primary escalation point for complex lab-related issues. This role involves leading initiatives, mentoring colleagues, and collaborating with various teams to enhance lab environments.

Requirements

Candidates should have 12+ years of experience in relevant fields and a proven track record in leading technical projects and operational improvements. A university/college degree in a related discipline or equivalent experience is required, along with strong technical skills in cloud platforms and automation.

Skills

Systems Administration
Platform Engineering
Cloud Operations
DevOps
Infrastructure Engineering
Containerization
Automation
Scripting
Networking
Technical Leadership
Mentorship
Documentation
Collaboration
AI/ML
High-Performance Computing
Operational Improvement

Benefits

Health Insurance
Paid Time Off
Variable Compensation
Commission Opportunities

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Information Management
Technical Support
Cloud
Containerization
Automation
Kubernetes
Docker
GCP
Azure
AWS
Windows Server
Linux
Active Directory
Ansible
Terraform
PowerShell
Python
Bash
Monitoring
Observability
Security
Compliance
Infrastructure Hardening
AI
ML
GPU
High-Performance Computing
Operational Analytics
Certifications

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