Jobs in Canada

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Added 5 mins ago
R
Project Engineering Manager
Refresco
ON · Mississauga, ON
- Full-time
The Project Engineering Manager will be responsible for moderate to complex project planning and execution for various business opportunities. This corporate position oversees projects…
Added 5 mins ago
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Senior Relationship Manager
BMO
Mont-Royal, QC
- Full-time
As a Senior Relationship Manager, you'll serve as the primary relationship lead for a portfolio of commercial clients with annual revenues typically ranging from $10 million to $40 million.…
Added 5 mins ago
BI
Warehouse Supervisor
Baxter International Inc.
Mississauga, ON · ON
- Full-time
In this role, you will lead warehouse receiving, shipping, and inventory management operations for a broad portfolio of healthcare products. Working closely with Transportation, Commercial,…
Added 5 mins ago
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SENIOR ADVISOR, BUSINESS STRATEGY AND OPERATIONS
BDC
Montreal, QC
- Full-time
…Business Strategy & Operations and the Vice-President, Business Planning & Operationalization Support. You will lead strategic projects and workstreams that address complex business issues…
Added 5 mins ago
TK
Sr Manager, IT - Threat & Vulnerability Management
The Kraft Heinz Company
Toronto, ON
- Full-time
Lead the enterprise Vulnerability Management function, setting and executing strategy, priorities and a program maturity roadmap in partnership with group leader, senior leadership, and…
Added 5 mins ago
RC
Microsoft Dynamics 365 Customer Engagement Senior Consultant
RSM Canada
Toronto, ON
- Full-time
…opportunity if you are a self-starter who likes to take initiative in planning and implementing innovative ideas. The overall objective of this position is to provide a positive impact on…
Added 5 mins ago
NC
Surveyor, Red Chris Block Cave
Newmont Corporation
Dease Lake 9, BC
- $87,000 to $116,000 CAD / year
- Full-time
…operation by delivering accurate survey data that enables mine planning, development, and production activities. You'll contribute to the integrity of mine survey information and help…
Added 5 mins ago
A
Civil Designer
Actalent
Montreal, QC
- Contract
…engineering phases. Working under the general direction of a Lead Civil Engineer, the Civil Designer exercises sound independent judgment in day-to-day design and drafting decisions,…
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A
Ingenieur RAMS / RAMS Engineer
Actalent
Montreal, QC
- $30 to $55 CAD / hour
- Contract
Environnement de travail hybride avec 3 à 4 jours par semaine sur site à Montréal, QC ou Ottawa, ON · Hybrid work schedule with 3-4 days per week on-site in Montreal, QC or Ottawa, ON
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Business Analyst V
Robertson & Company Ltd.
Toronto, ON
- Contract
Lead business analysis for data/document migration planning, including source profiling, eligibility rules, migration scope, work packages, sequencing, dependencies and business readiness
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Consultant, Product & Delivery - Sales & Risk Management Platforms
Deloitte
Toronto, ON
- Full-time
…work closely with the Product Leader and Product & Delivery Lead to translate business needs, data governance requirements, and regulatory considerations into clear functional solutions…
Added 5 mins ago
NC
Surveyor, Red Chris Block Cave
Newmont Corporation
Dease Lake 9, BC
- $87,000 to $116,000 CAD / year
- Full-time
…operation by delivering accurate survey data that enables mine planning, development, and production activities. You'll contribute to the integrity of mine survey information and help…
Added 5 mins ago
SA
Director of Engineering
Schema App
Canada
- Full-time
…organization. You'll set the engineering strategy and operating model, lead our team leads, and ensure predictable delivery of our product and platform…
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Project Manager
Actalent
Vaughan, ON
- $95,500 to $140,000 CAD / year
- Full-time
Lead equipment selection and technical evaluations for new machinery, systems, utilities, and infrastructure based on operational needs and business objectives.
Added 5 mins ago
ST
Executive Assistant
Strides Toronto
Toronto, ON
- $51,699 to $60,202 CAD / year
- Full-time
THE “MUST HAVES”
Added 5 mins ago
FB
Acheteur-approvisionneur (Buyer-Planner)
FGF Brands
Baie-D'Urfé, QC
- Full-time
…and procurement information records in collaboration with the Lead Buyer and the…
Added 5 mins ago
A
Civil Designer
Actalent
Calgary, AB
- Contract
…engineering phases. Working under the general direction of a Lead Civil Engineer, the Civil Designer exercises sound independent judgment in day-to-day design and drafting decisions,…
Added 5 mins ago
IC
Business Analyst
Infotek Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- $70 to $80 CAD / hour
- Contract
Lead business analysis for data/document migration planning, including source profiling, eligibility rules, migration scope, work packages, sequencing, dependencies, and business readiness.
Added 5 mins ago
A
Civil Designer
Actalent
Mississauga, ON
- Contract
…engineering phases. Working under the general direction of a Lead Civil Engineer, the Civil Designer exercises sound independent judgment in day-to-day design and drafting decisions,…
Added 6 mins ago
GCAN Inventory Analyst Intern
Grainger Businesses
Thornhill, ON
The Inventory Analyst will play a key role in managing and enhancing inventory planning processes and policies within one of our central Inventory teams to maintain exceptional product…
Added 6 mins ago
Demographic Analyst
Government of Alberta
Alberta
…and projections that inform some of Alberta’s most important planning, funding and fiscal…
Added 6 mins ago
Operations Manager
Government of Alberta
AB
Lead and coordinate divisional corporate responsibilities, including human resource administration, workforce planning, budget coordination, and resource management.
Added 6 mins ago
VH
RN - Adult Visiting Program (Central)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
Assess, monitor, and make care planning and care coordination.
Added 6 mins ago
Integrated Const Tech Spec
PCL Construction
Calgary, AB
…success, and that shared commitment drives how we work, grow and lead in the construction…
Added 6 mins ago
A
Civil Designer
Actalent
Vancouver, BC
- Contract
…engineering phases. Working under the general direction of a Lead Civil Engineer, the Civil Designer exercises sound independent judgment in day-to-day design and drafting decisions,…

OpenText

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.
Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

What You Need To Succeed

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage a portfolio of enterprise managed services customers, serving as the primary relationship owner and ensuring contractual commitments, service levels, and customer satisfaction. Lead cross-functional delivery and governance, resolve issues and risks, report on performance, and drive service improvements, retention, and growth.

Requirements

Requires a bachelor's degree in a relevant business or technology discipline and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should have enterprise service delivery experience, strong relationship and executive communication skills, and knowledge of cloud hosting, managed services, change management, and global delivery; EDI/B2B e-commerce knowledge is an asset.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
EDI/B2B E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Information Management
Artificial Intelligence
Managed Services
Cloud Hosting
Enterprise Customers
Client Success
Account Management
Program Management
Service Delivery
Service Level Commitments
Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Global Delivery Organizations
Cross-Functional Teams
Customer Retention
Microsoft Office
EDI
B2B E-Commerce
Digital Transformation

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Work requirements

Jobs in Canada