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Added 3 hours ago
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Building Enclosure Engineer
BPA
Ottawa, ON · Kanata, ON
- Full-time
Buildings account for a significant share of energy use, emissions, and long‑term operational cost. The performance of the building enclosure is central to solving these challenges.
Added 6 hours ago
O
Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 8 hours ago
I
Client Solutions Lead
Insight
Remote, Canada
- Full-time
- Remote
Trusted advisor approach with client executives and the ability to build long-term relationships.
Added 9 hours ago
RB
Financial Advisor
Royal Bank of Canada
Wellington North, ON
- Full-time
Demonstrated ability to build trust and maintain long-term client relationships
Added 9 hours ago
V
Senior Lead Data & AI Engineer
Vanguard
Toronto, ON
- Full-time
Act as a trusted technical advisor to business, analytics, and technology stakeholders.
Added 9 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…Development team. You will lead the planning and delivery of advisor acquisition activities, with a primary focus on IG’s Enterprise Acquisition Offers (EAOs). You will turn functional…
Added 9 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
BC · British Columbia, Canada
- Full-time
…Development team. You will lead the planning and delivery of advisor acquisition activities, with a primary focus on IG’s Enterprise Acquisition Offers (EAOs). You will turn functional…
Added 9 hours ago
T
Mandarin/Cantonese/English Banking Advisor
TEKsystems
Mississauga, ON
- $24 to $25 CAD / hour
- Contract
You'll also collaborate with internal partners, identify customer needs, and contribute to a positive client experience that strengthens long-term relationships.
Added 9 hours ago
T
Mandarin/Cantonese/English Banking Advisor
TEKsystems
Vancouver, BC
- $24 to $25 CAD / hour
- Contract
You'll also collaborate with internal partners, identify customer needs, and contribute to a positive client experience that strengthens long-term relationships.
Added 9 hours ago
RP
Senior Accounting Analyst, SAP
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Our Calgary-based technology client is seeking a highly skilled Senior Accounting Contractor to support its finance team. There is some natural turnover expected and the client seeks a…
Added 9 hours ago
RP
Senior Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Senior Manager to provide leadership, advisory expertise, and strategic guidance to a diverse portfolio of business clients. This role is responsible for overseeing…
Added 10 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
…Development team. You will lead the planning and delivery of advisor acquisition activities, with a primary focus on IG’s Enterprise Acquisition Offers (EAOs). You will turn functional…
Added 10 hours ago
Customer Data Technician (Student Position)
The Canada Life Assurance Company
Winnipeg, MB · Kitchener, ON · Ottawa, ON
…migrations, streamline data processes, and maintain the integrity of client and advisor information across the…
Added 11 hours ago
CL
Customer Data Technician (Student Position)
Canada Life
Ottawa, ON
- Full-time
…migrations, streamline data processes, and maintain the integrity of client and advisor information across the…
Added 11 hours ago
EA
Director, PE Business Partner - Mobile
Electronic Arts (EA)
Vancouver, BC
- Full-time
…team. The Director, PE Business Partner serves as a strategic advisor to senior leaders, bringing commercial insight, organizational expertise, and sound judgment to complex business and…
Added 11 hours ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Wainwright, AB
- Full-time
…sharing environment, you will serve as a trusted technical advisor to our Client-Partner, conduct research and assessments, and help drive projects that make a real…
Added 11 hours ago
B
PI Advisor I
BrokerLink
Hawkesbury, ON
- Full-time
Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.
Added 12 hours ago
R
Financial Advisor
RBC
Wellington North, ON
- Full-time
Demonstrated ability to build trust and maintain long-term client relationships
Added 12 hours ago
V
Head of Advisor Technology - Americas
Vanguard
Toronto, ON
- Full-time
…collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee…
Added 12 hours ago
CA
Collision Repair Advisor
Capital Automotive Group
Calgary, AB · GMC Calgary
- Full-time
Capital Chevrolet Buick GMC Calgary is looking for a dedicated and energetic Collision Repair Advisor to join our Body Shop. In this role, you’ll be the key link between our customers and…
Added 12 hours ago
CG
Collision Repair Advisor
Capital GMC Buick Cadillac
Calgary, AB · GMC Calgary
- Full-time
Capital Chevrolet Buick GMC Calgary is looking for a dedicated and energetic Collision Repair Advisor to join our Body Shop. In this role, you’ll be the key link between our customers and…
Added 12 hours ago
GP
Consultant Solutions Technique (Ingénieur ventes)
Global Payments Inc.
Montreal, QC
- Full-time
Concevoir des solutions de paiement centrées sur le client qui équilibrent les objectifs d’affaires, les exigences techniques, l’évolutivité et la valeur commerciale afin de favoriser des…
Added 13 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
…The core focus of this role is (1) to retain our high-value client base to increase consignment and sales volume and (2) drive revenue expansion through service penetration. This will be…
Added 13 hours ago
P
71-26 FTT Clinical Consultant
Pathways
Belleville, ON
- Part-time
…Consultants who will work on behalf of the clinical team with the client services management and the direct support team. The Clinical Consultant guides supported individuals towards…
Added 13 hours ago
Technical Advisor, Application Development
National Research Council Canada
Ottawa, ON
We are looking for a Technical Advisor, Application Development to support our Chief Information Officer Branch (CIOB). The Technical Advisor, Application Development would be someone who…

OpenText

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.
Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

What You Need To Succeed

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of enterprise managed services customers, serving as the primary relationship owner and ensuring contractual commitments, service levels, and customer satisfaction. Lead cross-functional delivery and governance, resolve issues and risks, report on performance, and drive service improvements, retention, and growth.

Requirements

Requires a bachelor's degree in a relevant business or technology discipline and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should have enterprise service delivery experience, strong relationship and executive communication skills, and knowledge of cloud hosting, managed services, change management, and global delivery; EDI/B2B e-commerce knowledge is an asset.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
EDI/B2B E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Information Management
Artificial Intelligence
Managed Services
Cloud Hosting
Enterprise Customers
Client Success
Account Management
Program Management
Service Delivery
Service Level Commitments
Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Global Delivery Organizations
Cross-Functional Teams
Customer Retention
Microsoft Office
EDI
B2B E-Commerce
Digital Transformation

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