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Added 8 mins ago
AB
Oracle ERP Compliance & Security Specialist (hybrid in Ottawa or Montreal or Toronto)
Ateko, backed by Bell Canada
Toronto, ON
- Contract
The Oracle ERP Compliance & Security Specialist will play a key role in ensuring financial reporting compliance, security governance, and enterprise risk controls. Leveraging Oracle Risk…
Added 8 mins ago
CM
Market Risk Manager
CIBC Mellon
Toronto, ON
- Full-time
…Mellon from credit, market, and liquidity risks. The Market Risk Manager is responsible for reviewing and challenging the risk analytics and strategies developed by first line business…
Added 8 mins ago
LA
Oracle ERP Compliance & Security Specialist
LGS, an IBM Company
Toronto, ON
- Contract
The Oracle ERP Compliance & Security Specialist will play a key role in ensuring financial reporting compliance, security governance, and enterprise risk controls. Leveraging Oracle Risk…
Added 8 mins ago
GC
Property Manager
Greenwin Corp.
Toronto, ON · North York, ON
- Full-time
…residential communities? We’re looking for an experienced Property Manager to oversee a dynamic portfolio of residential properties, ensuring operational excellence, high tenant…
Added 8 mins ago
LA
Oracle ERP Compliance & Security Specialist
LGS, an IBM Company
Ottawa, ON
- Contract
The Oracle ERP Compliance & Security Specialist will play a key role in ensuring financial reporting compliance, security governance, and enterprise risk controls. Leveraging Oracle Risk…
Added 8 mins ago
SENIOR FINANCIAL ANALYST
City of Toronto
Toronto, ON
To provide financial expertise to the associated Units within the Division. Reporting to the Manager, the Senior Financial Analyst is responsible for providing strategic financial analysis,…
Added 24 mins ago
Supply Chain Systems and Optimization Manager
HF Sinclair
Mississauga, ON
Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a Supply Chain Systems & Optimization Manager. The Supply Chain Systems & Optimization Manager is responsible for…
Added 24 mins ago
UG
Area Manager, Ontario
Umdasch Group
Bolton, ON · Caledon, Ontario
- Full-time
As the Area Manager at Doka Canada, you are responsible for leading the sales/revenue performance and strategic growth for Ontario. Reporting to the Regional Director, East you oversee a…
Added 38 mins ago
GP
Manager
GGA Partners™
Toronto, ON
- Full-time
Role Description We are seeking a Manager to join our Transaction Advisory & Commercial Strategy division. This is a hands-on leadership role for a commercially minded professional who can…
Added 38 mins ago
BR
Analyst, Settlement and Structured Transactions
Brookfield Renewable
Gatineau, QC
- Full-time
Reporting to the Manager, Settlement and Structured Transactions (S&STG), the Analyst is responsible for the settlement of energy market trades and long-term contracts.
Added 38 mins ago
Regional Sales Manager
Systemair
Mississauga, ON
…and influencers, and end-user customers. As a regional sales manager (RSM), you will facilitate and manage the sales growth of Temspec Vertical stack fan coil units and Temspec unit…
Added 38 mins ago
P
Digital Assurance & Transparency Manager
PwC
Calgary, AB
- Full-time
…design, documentation, and operations of controls around the financial reporting process, including financial business process and Information Technology management…
Added 38 mins ago
P
Digital Assurance & Transparency Manager
PwC
Vancouver, BC
- Full-time
…design, documentation, and operations of controls around the financial reporting process, including financial business process and Information Technology management…
Added 54 mins ago
AC
Manager, Assurance and Accounting
ACCA Careers
London, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 54 mins ago
PG
Commercial Marketing Manager
Purity Gas
Ancaster, ON
- $95,000 to $115,000 CAD / year
Support non standard deal terms, complex enterprise bids, RFPs and strategic opportunities through financial analysis and commercial positioning.
Added 54 mins ago
B
Mortgage Specialist
BMO
Calgary, AB · GLENMO
- Full-time
Conducts independent analysis and assessment to resolve strategic issues.
Added 54 mins ago
B
Mortgage Specialist
BMO
Ajax, ON
- Full-time
Conducts independent analysis and assessment to resolve strategic issues.
Added 1 hour ago
I
Production Planner
Integra
Harrow, ON
- Full-time
Reporting to the Plant General Manager, you will be accountable for developing and implementing the team’s production facility schedule to meet production quality and delivery goals.…
Added 1 hour ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
…design, documentation, and operations of controls around the financial reporting process, including financial business process and Information Technology management…
Added 1 hour ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Toronto, ON
- Full-time
Furthermore, the Asset Manager will oversee all dimensions of operating, including technical, commercial/contractual, regulatory, financial, and corporate & social responsibility, in line…
Added 1 hour ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Calgary, AB
- Full-time
Furthermore, the Asset Manager will oversee all dimensions of operating, including technical, commercial/contractual, regulatory, financial, and corporate & social responsibility, in line…
Added 1 hour ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
A division of an established Canadian financial services organization, we have the stability and resources behind us to build for the future while remaining small enough that talented…
Added 2 hours ago
PH
Project Coordinator, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
- Full-time
…project management team, works in collaboration with the Project Manager and Executive Director to identify and prioritize projects, and is responsible for the coordination of projects,…
Added 2 hours ago
RT
Principal Adviser Remuneration Strategy
Rio Tinto
Montreal, QC
- Full-time
…through to recommendation and implementation. Reporting to the Manager Remuneration Strategy, you will work with Reward colleagues and business stakeholders globally…
Added 3 hours ago
MS
Accounting Analyst
Marberg Staffing
Toronto, ON
- Temporary
Position Reports To: Manager, Financial Reporting.

OpenText

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.
Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

What You Need To Succeed

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of enterprise managed services customers, serving as the primary relationship owner and ensuring contractual commitments, service levels, and customer satisfaction. Lead cross-functional delivery and governance, resolve issues and risks, report on performance, and drive service improvements, retention, and growth.

Requirements

Requires a bachelor's degree in a relevant business or technology discipline and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should have enterprise service delivery experience, strong relationship and executive communication skills, and knowledge of cloud hosting, managed services, change management, and global delivery; EDI/B2B e-commerce knowledge is an asset.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
EDI/B2B E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Information Management
Artificial Intelligence
Managed Services
Cloud Hosting
Enterprise Customers
Client Success
Account Management
Program Management
Service Delivery
Service Level Commitments
Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Global Delivery Organizations
Cross-Functional Teams
Customer Retention
Microsoft Office
EDI
B2B E-Commerce
Digital Transformation

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