Jobs in Canada

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Added 4 mins ago
PH
Health Emergency Management (HEM) Specialist, Projects and Initiatives
Provincial Health Services Authority
Prince George, BC
- Full-time
Reporting to a Director or Manager, Health Emergency Management BC (HEMBC), and operating as the internal project management office for the assigned team, the Specialist provides advice and…
Added 4 mins ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 4 mins ago
PH
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 4 mins ago
PH
General Duty Nurse, BC Children's and BC Women's
Provincial Health Services Authority
Vancouver, BC
- Full-time
Identifies own learning needs, reviews these with the Manager or designate, and engages in learning activities to meet these needs such as attending in-services.
Added 4 mins ago
PH
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 4 mins ago
PH
General Duty Nurse, BC Children's and BC Women's
Provincial Health Services Authority
Vancouver, BC
- Full-time
Identifies own learning needs, reviews these with the Manager or designate, and engages in learning activities to meet these needs such as attending in-services.
Added 4 mins ago
PH
General Duty Nurse, BC Children's and BC Women's
Provincial Health Services Authority
Vancouver, BC
- Full-time
Identifies own learning needs, reviews these with the Manager or designate, and engages in learning activities to meet these needs such as attending in-services.
Added 4 mins ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 4 mins ago
PH
General Duty Nurse, BC Children's and BC Women's
Provincial Health Services Authority
Vancouver, BC
- Full-time
Identifies own learning needs, reviews these with the Manager or designate, and engages in learning activities to meet these needs such as attending in-services.
Added 4 mins ago
PH
General Duty Nurse, BC Children's and BC Women's
Provincial Health Services Authority
Vancouver, BC
- Full-time
Identifies own learning needs, reviews these with the Manager or designate, and engages in learning activities to meet these needs such as attending in-services.
Added 4 mins ago
PH
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 4 mins ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Temporary
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 4 mins ago
PH
Rehabilitation Assistant, Sunny Hill
Provincial Health Services Authority
Vancouver, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 4 mins ago
PH
Project Manager I
Provincial Health Services Authority
Burnaby, BC
- Full-time
…responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.…
Added 4 mins ago
PH
Project Manager I
Provincial Health Services Authority
Vancouver, BC
- Full-time
…responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.…
Added 4 mins ago
PH
Project Manager I
Provincial Health Services Authority
Vancouver, BC
- Full-time
…responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.…
Added 4 mins ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 4 mins ago
WC
Cashier
Walmart Canada
Fort Saskatchewan, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 mins ago
TC
HR Advisor, Permanent Full time
The Corporation of UCLG
Athens, ON
- Full-time
…help to communicate client needs and priorities to other HR services to support the on-going development of corporate HR programs and our employees. As a member of the HR Team, the HR…
Added 34 mins ago
CH
Licensed Practical Nurse
Covenant Health Canada
Camrose, AB
- Full-time
…part of a community-focused care team offering a wide range of services including a cancer centre, diagnostic imaging, surgery, women’s health and more. Reporting to the Unit Manager, the…
Added 34 mins ago
J
Conseiller(ère) aux communications internes - contrat à durée déterminée
Jobgether
Canada
- Full-time
Support the manager in drafting, editing, reviewing, and proofreading communications submitted by different internal departments.
Added 49 mins ago
J
Conseiller(ère) aux communications internes - contrat à durée déterminée
Jobgether
Canada
- Contract
Support the manager in drafting, editing, reviewing, and proofreading communications submitted by different internal departments.
Added 1 hour ago
HG
Host Advisor
Hexedes Group Ltd
BC · British Columbia, Canada
- Part-time
Support clients through every stage of their relocation Program
Added 1 hour ago
SH
Cook II - Certified
Shared Health-Soins Communs
Ste. Rose du Lac, MB
- Internship
Site: Prairie Mountain Health - Mental Health Program (includes Community & Crisis Services)
Added 1 hour ago
SH
Social Worker (BSW)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…

OpenText

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.
Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

What You Need To Succeed

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of enterprise managed services customers, serving as the primary relationship owner and ensuring contractual commitments, service levels, and customer satisfaction. Lead cross-functional delivery and governance, resolve issues and risks, report on performance, and drive service improvements, retention, and growth.

Requirements

Requires a bachelor's degree in a relevant business or technology discipline and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should have enterprise service delivery experience, strong relationship and executive communication skills, and knowledge of cloud hosting, managed services, change management, and global delivery; EDI/B2B e-commerce knowledge is an asset.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
EDI/B2B E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Information Management
Artificial Intelligence
Managed Services
Cloud Hosting
Enterprise Customers
Client Success
Account Management
Program Management
Service Delivery
Service Level Commitments
Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Global Delivery Organizations
Cross-Functional Teams
Customer Retention
Microsoft Office
EDI
B2B E-Commerce
Digital Transformation

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